{"id":15387,"date":"2024-08-22T02:07:58","date_gmt":"2024-08-22T02:07:58","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/?page_id=15387"},"modified":"2025-06-26T05:17:36","modified_gmt":"2025-06-26T05:17:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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\n \n \n How does it work?<\/span>\n\n \n
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3 Simple Steps<\/strong><\/p>

1. Schedule an appointment with us:\u00a0<\/b>After our consultant has given you a quote, just let us know of your available dates and timings to confirm the arrangements.<\/p>

2. Pick up & transport:\u00a0<\/b>On the collection day, our operation staff will load all documents or items into our GPS tracked vehicle. There will be a form for both parties to sign off as a proof for handing and taking over.<\/p>

3. Certificate of destruction:\u00a0<\/b>Once completed, we will issue a signed e-copy which will be emailed to you. If you need a hard copy, just let our staff know and we will mail it over!<\/p>

For more information, feel free to\u00a0contact us<\/b><\/a><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n What certifications and licenses do Arkiva hold?<\/span>\n\n \n
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We currently hold
1.\u00a0NEA Waste Collector\u2019s License<\/strong>
2.\u00a0NEA Waste Facility License<\/strong>
3.\u00a0i-SIGMA<\/strong>\u00a0(International Secure Information Governance & Management Association<\/em>)
4.\u00a0bizSAFE3<\/strong>
5.\u00a0SME500 2022
<\/strong>6. ISO 9001:2015
<\/strong>7. ISO 14001:2015<\/strong><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is Arkiva certified by NEA to conduct waste collection activities in Singapore?<\/span>\n\n \n
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Yes, our license details are:
NEA General Waste Collector License: A-21-097L-000
NEA General Waste Disposal Facility License: WDL-21-11-0003<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Will Certificate of Destruction be provided?<\/span>\n\n \n
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\n Yes<\/strong>, the certificate will be issued to you via email after service is fully completed. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Why should I engage Arkiva?<\/span>\n\n \n
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Arkiva ensures that service quality is top notch from the first correspondence right up to the final delivery and at the same time not jeopardising security protocols. We take a strict stance on protecting our customers\u2019 data and we will always ensure that is our number 1 priority.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How can I ensure that the data collected is completely destroyed?<\/span>\n\n \n
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From the moment your data is being handed over to Arkiva\u2019s staff, it will be strictly monitored up till the point when they are completed destroyed. There will always be an appointed staff to witness the whole process so that you do not have to waste your precious time. All our staff are highly trained and knowledgeable in data security.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How is the shredded paper handled?<\/span>\n\n \n
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100% of the shredded remnants will be packed in bale form and exported to recycling to begin the recycling process. This is part of our initiative to become a more eco-friendly shredding company.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Will Arkiva provide packing materials?<\/span>\n\n \n
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Yes, we do offer destruction bags to pack your documents. The bags will then be sealed with serial numbered zip ties for additional security.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do we have to remove staples, binders?<\/span>\n\n \n
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No, small items like staples, binders, clips do not have to be removed.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do we have to remove arch files, plastic folders?<\/span>\n\n \n
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It is recommended to remove them if you intend to re-use.
We do help with removal and disposal at very affordable fees. This is to achieve 100% recycling rates after the documents are destroyed.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How does engaging Arkiva help comply with PDPA?<\/span>\n\n \n
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\n By securely handling and destroying your confidential documents, you can be sure that your confidential information is safe from data breach<\/strong>. \nArkiva also engages a data security company to conduct regular audit and compliance checks<\/em>. This ensures that we are complying and up to date with the latest data protection matters, giving our customers a peace of mind. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Is hiring Arkiva\u2019s service better than purchasing an office shredder?<\/span>\n\n \n
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Depending on your quantity and requirements, hiring Arkiva\u2019s service will be much more cost efficient, energy saving, and less time consuming. Our machine is also much more secure than regular office shredder and we are able to custom services to fit into all requirements.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I estimate the quantity to shred?<\/span>\n\n \n
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If you have already packed the documents for shredding into boxes, just let us know the total number of boxes<\/strong> and estimated dimensions. If they are not packed yet, let us know the number of files or cabinets<\/strong>. It would be very helpful if you could send us a photo for estimation. <\/p>\n

We can also arrange a viewing to further explain what we can offer at no additional costs<\/strong>.\nTake 1 minute to fill up the form below so our consultant can reach out to you!<\/em><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How safe is your location?<\/span>\n\n \n
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Safety and security is part of our promise to customers, especially as we are dealing with highly sensitive data. Our warehouse has a state of the art security system, 24\/7 CCTV monitoring, break sensors on all doors, and a dedicated team of our very own warehouse operatives.\u00a0
All vehicles are operated by trained, uniformed staff and are GPS-tracked to ensure 100% security.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can we drop off the documents ourselves?<\/span>\n\n \n
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Yes, please book an appointment here<\/a>.
We do not accept walk-in for security purposes.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Does Arkiva do repairing and servicing of shredder machines?<\/span>\n\n \n
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\n Unfortunately, we do not provide this service now. We only offer shredding services<\/strong>. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Is it necessary for us to witness the shredding process?<\/span>\n\n \n
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Witnessing is not compulsory, but we do offer it as an option for customers who prefer added peace of mind. You can schedule an appointment to witness the shredding at our facility.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are we allowed to witness the incineration process as well?<\/span>\n\n \n
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At the moment, witnessing the incineration process is not allowed due to facility restrictions and safety protocols. However, rest assured that the entire process is handled securely by our trusted partners, and we will provide the necessary certification once completed.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How does the company track the transmission of classified documents between agency to destruction site in real time?<\/span>\n\n \n
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We track the transportation using GPS-tracked vehicles to ensure security and transparency.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can you perform on-site hard drive degaussing?<\/span>\n\n \n
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Yes. We offer on-site degaussing of hard drives and SSDs<\/strong> using mobile units. A desk and power outlet are all that's needed. The entire process is logged and you can witness it in real time.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What do we need to prepare for on-site degaussing?<\/span>\n\n \n
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We only need a desk and power outlet.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is\/are the witness(es) allowed to take photos and record the shredding process? If photo taking and video recording are allowed, will a charge be imposed?<\/span>\n\n \n
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For safety purposes, you may ask the team to take some pictures and videos for you.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Track records including the list of government agencies that the company is servicing?<\/span>\n\n \n
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Due to confidentiality reasons, we can't share the names of the companies, government offices, or schools we've worked with unless it is agreed beforehand.

We hope you understand and invite you to visit our website to read reviews from our past clients, which we hope will be helpful.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What can I store? (Applicable for storage service)<\/span>\n\n \n
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You can store anything and everything with us, except for the following:<\/p>\n

* Illegal substances<\/b><\/p> \n

* Perishables<\/b><\/p>\n

* Liquid<\/b><\/p> \n

* Hazardous \/ flammable materials<\/b><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What media types do you destroy besides paper and hard drives?<\/span>\n\n \n
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We also securely destroy USBs, mobile phones, tablets (non-battery), CDs\/DVDs, backup tapes, x-ray films, company passes, uniforms, and specialty items. All are processed in accordance with best-practice standards and recycled responsibly.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a minimum or maximum volume required for service?<\/span>\n\n \n
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There\u2019s no strict minimum<\/strong>\u2014we handle single-bag to full-cabinet volumes. Maximums depend on vehicle capacity, but we can schedule multiple collections for large-scale disposals.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How much does your service cost? Are there hidden fees?<\/span>\n\n \n
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Pricing is fully transparent and itemized<\/strong>. You\u2019ll receive a quote based on volume and service type\u2014no fees for fuel, containers, or travel. Additional packaging (like secure bags) or specialized disposal (e.g. x-ray film) is separately quoted upfront.
Please note that as a GST registered company, we are required to collect 9% GST on top of our service fees.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n I\u2019m convinced, how can I book an appointment?<\/span>\n\n \n
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We are glad to have you on board to try our service! Please fill up the information on our contact page<\/a> <\/strong>and our consultant will get back to you as soon as possible. (We are quite an efficient bunch!)<\/p>

Thank you for your support!<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How does it work? 3 Simple Steps 1. Schedule an […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15387","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/pages\/15387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/comments?post=15387"}],"version-history":[{"count":32,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/pages\/15387\/revisions"}],"predecessor-version":[{"id":17757,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/pages\/15387\/revisions\/17757"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/arkiva.com.sg\/wp-json\/wp\/v2\/media?parent=15387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}