Business Support - AXS PayCube

Frequently asked questions

View the instructional guide for our PayCube

PayCube Mini
– English guide
– Chinese guide

PayCube Pro
– Coming soon
PayCube accepts Visa, Mastercards, PayNow , Alipay+ and WeChat.
You can view your transactions and generate settlement reports using our merchant portal.
All PayCube devices have English as the default display language. However, on the PayCube Mini, you can change the audio language between English and Mandarin.

To change the audio language on PayCube Mini:

Press the “Function” button to select your preferred language

1 for English

2 for Mandarin
Audio prompts cannot be fully disabled. However, you can mute the device by adjusting the volume down to zero.
The PayCube Mini runs on 4G, ensuring you’re always connected and ready no matter your setup or location.
Ensure your device remains powered on and connected to the internet regularly. Updates are automatically checked and installed when the device is online.
Each device comes with the necessary cable.

PayCube Mini: Includes cable only (no power plug)

Yes, customers can tap their Visa or Mastercard or use digital wallets like Apple Pay, Google Pay and Samsung Pay.
Yes, international credit and debit cards with the Visa or Mastercard logo are accepted.
Please follow the step below:
Merchant could make request by reaching out to our hotline stated on the terminal,
- Terminal Support: 6250 3077 (Daily, 9am to 10pm)
- Other matters: 6560 2727 (Weekdays: 830am – 830pm, Weekends/ PH: 830am – 6pm).
Power on and keep your terminal on charge mode. The device will automatically sync/download new updates.
Yes, transactions can be voided on the same day before 23:59 hrs or before settlement, depending on the services signed up by the merchant.
Once a transaction has been settled (after 23:59 hrs), it can no longer be voided and must be processed as a refund.

Refund is only available for Visa/Mastercard transactions.
You can view your transactions and generate settlement reports through our Merchant Portal. Access the Merchant Portal here.

For more information on how to protect your account and transactions, please refer to our Security Page.
For technical support, please contact us at 6681 6558 (available daily from 9:00 AM to 10:00 PM).

For other enquiries, call 6560 2727

(Weekdays: 8:30 AM – 8:00 PM | Weekends/Public Holidays: 8:30 AM – 6:00 PM)