{"id":820,"date":"2021-04-09T01:17:40","date_gmt":"2021-04-08T17:17:40","guid":{"rendered":"http:\/\/dev2.thedottsolutions.com\/dickson\/?page_id=820"},"modified":"2023-06-12T16:49:18","modified_gmt":"2023-06-12T08:49:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/buy-sell\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
[vc_row full_width=”stretch_row” equal_height=”yes” remove_bottom_col_margin=”” columns_right=”” offset_overlay_header=”” tablet_fullwidth_cols=”” wpex_post_thumbnail_bg=”” css=”.vc_custom_1619845534646{padding-top: 180px !important;background-image: url(https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-content\/uploads\/2021\/04\/buy-banner.png?id=763) !important;}” el_class=”home-section bg-curve” min_height=”550px” wpex_bg_position=”center center” wpex_bg_size=”cover”][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:32|text_align:center|color:%23ffffff” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” remove_bottom_col_margin=”” columns_right=”” offset_overlay_header=”” tablet_fullwidth_cols=”” wpex_post_thumbnail_bg=”” css=”.vc_custom_1617947060453{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f5f5f5 !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_column_text italic=””]Buying Used Car<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_toggle title=”Q1. Can I source for my own insurance?” color=”blue” size=”lg” el_class=”faq-toggle”]A1. <\/span>Preferably no. For your convenience, we have an in-house insurance agency that can provide you with competitive quotes from various insurance companies for your comparison. This will help make your buying process much easier as well, as all the paperwork will be handled by us!<\/span>[\/vc_toggle][vc_toggle title=”Q2. Can I source for my own car loan?” color=”blue” size=”lg” el_class=”faq-toggle”]A2. We advise against sourcing for your own car loan as there may be additional fees if your loan is not applied through us. Choose from a variety of financing options provided by our financing partners that will suit your budget and needs. Our staff will guide you through the loan application process and go through the terms and conditions given by the different partners before you sign so that you may make an informed decision.<\/span> Enjoy a hassle-free car loan process with us!<\/span>[\/vc_toggle][vc_toggle title=”Q3. What are the available financing rates?” color=”blue” size=”lg” el_class=”faq-toggle”]A3. We work with many major banks and credit companies. Interest rates and promotions for car loans change all the time, which means that our financing interest rate is based on the current market value provided by the banks or credit companies.<\/span>[\/vc_toggle][vc_toggle title=”Q4. How long is the process for the loan to be approved?” color=”blue” size=”lg” el_class=”faq-toggle”]A4. After all the necessary loan documents have been submitted, it will take about 3 working days for your loan to be approved.\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Q5. Can I trade in my own vehicle when buying a car from Dickson Automobile Pte ltd?” color=”blue” size=”lg” el_class=”faq-toggle”]A5. Yes you can! After arranging for an appointment to view your preferred pre-owned car, you may inform us of your intentions to trade in your car. We will then get your vehicle details and provide you with a valuation of your car.<\/span>[\/vc_toggle][vc_toggle title=”Q6. Do your cars come with warranty?” color=”blue” size=”lg” el_class=”faq-toggle”]A6. Yes, all our pre-owned cars come with warranty.<\/span>[\/vc_toggle][vc_toggle title=”Q7. Can I test drive the car?” color=”blue” size=”lg” el_class=”faq-toggle”]A7. Yes, you may do so.<\/span>[\/vc_toggle][vc_toggle title=”Q8. How do you certify your pre-owned car?” color=”blue” size=”lg” el_class=”faq-toggle”]A8. In order to ensure that all our pre-owned cars are in great condition before being listed on the market for sale, we have an in-house workshop with well-trained mechanics to perform the necessary checks and certify it. All our pre-owned cars go through a 58-point check, with sanitisation and grooming.<\/span>[\/vc_toggle][vc_toggle title=”Q9. Do you offer aftersales service?” color=”blue” size=”lg” el_class=”faq-toggle”]A9. Yes. With our in-house workshop, it makes it convenient for our clients to return to us for the aftersales repairs and service. We provide a wide range of car servicing, spray work, body repair, accident claims and many more.<\/span>[\/vc_toggle][vc_toggle title=”Q10. Do you provide immediate transfer of ownership?” color=”blue” size=”lg” el_class=”faq-toggle”]A10. Yes, we do. Immediate ownership transfers upon the car collection.<\/span>[\/vc_toggle][vc_toggle title=”Q11. How long should my car loan tenure be?” color=”blue” size=”lg” el_class=”faq-toggle”]A11. Typically, you can loan up to 7 years. You can pick up the tenure from 1-7 years if the monthly installment is manageable.<\/span>[\/vc_toggle][vc_toggle title=”Q12. What are the documents needed for car loan application?” color=”blue” size=”lg” el_class=”faq-toggle”]\n
    \n
  • Photocopy of your NRIC\/ Foreign identification card\/ Passport<\/span><\/li>\n
  • Latest documents of your income proof, which can be one as the following<\/span><\/li>\n
  • Latest 2 years IRAS Notice of Assessment (NOA)<\/span><\/li>\n
  • CPF contribution history for the last 12 months<\/span><\/li>\n
  • Last 3 months’ pay slip<\/li>\n<\/ul>\n[\/vc_toggle][vc_empty_space][vc_column_text italic=””]Selling Used Car<\/strong><\/span>[\/vc_column_text][vc_toggle title=”Q1. Are there any admin fees when selling my car?” color=”blue” size=”lg” el_class=”faq-toggle”]A1. We do not charge any additional admin fee. All prices quoted to you are final, and will not have any hidden fees.<\/span>[\/vc_toggle][vc_toggle title=”Q2. Can we request for you to collect the sold car?” color=”blue” size=”lg” el_class=”faq-toggle”]A2. Yes, you can. We will make arrangements to collect the car from your place.<\/span>[\/vc_toggle][vc_toggle title=”Q3. Do you charge for the car valuation or quotation? What if I am not satisfied with the offer?” color=”blue” size=”lg” el_class=”faq-toggle”]A3. Our car valuation services are completely free of charge to all customers. <\/span>After receiving the car valuation from us, you are not obliged to accept the quote given, and there is no obligation to sell your car with us.<\/span>[\/vc_toggle][vc_toggle title=”Q4. Do I have to clear my outstanding car loan myself before selling car to you?” color=”blue” size=”lg” el_class=”faq-toggle”]A4. No, you can still sell your car with an outstanding hire purchase loan. We will work with your bank to clear your existing loan. If there is a surplus after clearing your loan, the balance will be paid to you upon the vehicle handover. Vice versa, you will have to top-up the difference if the balance of your outstanding loan is higher than the price quoted. <\/span>[\/vc_toggle][vc_toggle title=”Q5. Will I get a refund of the existing car insurance?” color=”blue” size=”lg” el_class=”faq-toggle”]A5. Yes. You can cancel the insurance once your car is handed over to us. We can also assist with the insurance cancellation upon vehicle handover. The refund will be issued and mailed to you by the insurance company typically within few weeks.<\/span>[\/vc_toggle][vc_toggle title=”Q6. How will be the paperwork done?” color=”blue” size=”lg” el_class=”faq-toggle”]Q6. No worries! We will handle all the paperwork for you. This includes your existing car loan full settlement, insurance cancellation and ownership transfer.\u00a0<\/span>[\/vc_toggle][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row” equal_height=”yes” remove_bottom_col_margin=”” columns_right=”” offset_overlay_header=”” tablet_fullwidth_cols=”” wpex_post_thumbnail_bg=”” css=”.vc_custom_1619845534646{padding-top: 180px !important;background-image: url(https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-content\/uploads\/2021\/04\/buy-banner.png?id=763) !important;}” el_class=”home-section bg-curve” min_height=”550px” wpex_bg_position=”center center” wpex_bg_size=”cover”][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:32|text_align:center|color:%23ffffff” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” remove_bottom_col_margin=”” columns_right=”” offset_overlay_header=”” tablet_fullwidth_cols=”” wpex_post_thumbnail_bg=”” css=”.vc_custom_1617947060453{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f5f5f5 !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_column_text italic=””]Buying Used Car[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_toggle title=”Q1. Can I source for my own insurance?” color=”blue” size=”lg” el_class=”faq-toggle”]A1. Preferably no. For your…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/no-sidebar.php","meta":{"footnotes":""},"class_list":["post-820","page","type-page","status-publish","hentry","entry","no-media"],"publishpress_future_action":{"enabled":false,"date":"2026-08-17 23:25:02","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/pages\/820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/comments?post=820"}],"version-history":[{"count":0,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/pages\/820\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dicksongroup.com.sg\/wp-json\/wp\/v2\/media?parent=820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}