Guest Services Officer

Job Detail

Maintain cashier float, ensure accurate daily report of money received and perform audit balances in accordance to accounting policies and procedures. Maintain intimate knowledge of departmental standards and procedures. Greet all guests at all times in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity. Cash hotel guest’s personal and travellers checks and assist with currency exchange. Take ownership and attend to guest’s request of using the service of safety box at all times. Ensure all policies and procedures are aligned to OH&S guidelines. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. Log security incidents and accidents in accordance with hotel requirements. When on night shift, check night report, prepare the morning report and prepare all necessary forms for the following day’s guest arrival. Be aware of all special promotion procedures and registers and rooms all arrivals according to the hotel’s established procedures.