{"id":609,"date":"2020-07-23T03:38:45","date_gmt":"2020-07-23T03:38:45","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/?page_id=609"},"modified":"2024-09-19T14:53:27","modified_gmt":"2024-09-19T14:53:27","slug":"customer-policy","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/customer-policy\/","title":{"rendered":"Customer Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.9&#8243;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.0.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.0.9&#8243; header_font=&#8221;Playfair Display|900|||||||&#8221;]<\/p>\n<h1>Customer Policy<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243;]<\/p>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\">Dear Customers,<\/p>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\">Please find the following on our customer policy:<\/p>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">General Sales Policies for Treatment Programmes and Products<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>Prices will be presented in a clear, simple, and accurate manner and are inclusive of GST.<\/li>\n<li>All charges, including discounted pricing, will be revealed before purchase confirmation.<\/li>\n<li>A receipt or proof of purchase will be provided unless the customer declines.<\/li>\n<li>Payment must be made in full in Singapore Dollars via Cash,\u00a0PayNow, GrabPay, Nets, Visa, MasterCard, AMEX, or other payments<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Specific Sales Policies Relating to Treatment Programmes<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Refund Policy:<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>Treatments are non-refundable after a 5-day cooling-off period.<\/li>\n<li>Within the cooling-off period, cancellations will be refunded within 30 days.<\/li>\n<li>After the cooling-off period, non-monetary refunds may be exchanged for products or services on a case-by-case basis.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Cancellation and Refund Charges:<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>If a refund is requested within the cooling-off period, the customer is liable for any bank charges.<\/li>\n<li>Refunds will be based on the total value minus the usual ala-carte price of any treatments undertaken.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Packages Sales Policies<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Expiry:<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>All packages expire 1 year from the purchase date, as printed on the receipt.<\/li>\n<li>Unutilized credits will be forfeited after expiry.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Price Changes:<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>Prices may be increased at any time without prior notice.<\/li>\n<li>Corresponding package credit prices will increase at the same rate as service item price increases.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Cooling Off Period:<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>A 5-day cooling-off period allows for a refund of unused credits.<\/li>\n<li>Refunds will be the package price less services and products used, calculated at the ala-carte rate.<\/li>\n<li>Package credits can be converted to a different service package, subject to credit equivalence adjustments.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Specific Sales Policies Relating to Retail Products Sales<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>All retail products are non-refundable.<\/li>\n<li>Products can be exchanged for another of equivalent value within 2 weeks, provided:\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>The product is in its original packaging and unused.<\/li>\n<li>Proof of purchase is presented.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Confidentiality<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>All personal data provided will be kept strictly confidential.<\/li>\n<li>Efforts will be made to ensure compliance with our Personal Data Protection Policy.<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Health and Safety Considerations<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>We do not provide treatments to pregnant customers due to sensitivity and specific acupressure points.<\/li>\n<li>Customers who are injured or unwell must declare their condition for case-by-case assessment.<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\"><strong class=\"font-bold\">Others<\/strong><\/p>\n<ul class=\"text-body list-disc pl-8 py-1.5 [&amp;_ul]:pl-4 [&amp;_ul]:py-0 [&amp;_ol]:pl-4 [&amp;_ol]:py-0\">\n<li>We reserve the right to change, amend, insert, or delete any terms, conditions, or policies without prior notice.<\/li>\n<\/ul>\n<p class=\"text-body font-regular leading-[24px] pt-[9px] pb-[2px]\">Thank you for your understanding and cooperation.<\/p>\n<p>Updated: Aug 2024<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.9&#8243;][et_pb_row _builder_version=&#8221;4.0.9&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0.9&#8243;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer PolicyDear Customers, Please find the following on our customer policy: General Sales Policies for Treatment Programmes and Products Prices will be presented in a clear, simple, and accurate manner and are inclusive of GST. All charges, including discounted pricing, will be revealed before purchase confirmation. A receipt or proof of purchase will be provided [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading --><h2>Who we are<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p>Our website address is: https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>What personal data we collect and why we collect it<\/h2><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>Comments<\/h3><!-- \/wp:heading --><!-- wp:paragraph --><p>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><h3>Media<\/h3><!-- \/wp:heading --><!-- wp:paragraph --><p>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><h3>Contact forms<\/h3><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>Cookies<\/h3><!-- \/wp:heading --><!-- wp:paragraph --><p>If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select \"Remember Me\", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><h3>Embedded content from other websites<\/h3><!-- \/wp:heading --><!-- wp:paragraph --><p>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><h3>Analytics<\/h3><!-- \/wp:heading --><!-- wp:heading --><h2>Who we share your data with<\/h2><!-- \/wp:heading --><!-- wp:heading --><h2>How long we retain your data<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>What rights you have over your data<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Where we send your data<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p>Visitor comments may be checked through an automated spam detection service.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Your contact information<\/h2><!-- \/wp:heading --><!-- wp:heading --><h2>Additional information<\/h2><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>How we protect your data<\/h3><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>What data breach procedures we have in place<\/h3><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>What third parties we receive data from<\/h3><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>What automated decision making and\/or profiling we do with user data<\/h3><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><h3>Industry regulatory disclosure requirements<\/h3><!-- \/wp:heading -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-609","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/pages\/609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/comments?post=609"}],"version-history":[{"count":7,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/pages\/609\/revisions"}],"predecessor-version":[{"id":882,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/pages\/609\/revisions\/882"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/footnotereflexology.com.sg\/wp-json\/wp\/v2\/media?parent=609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}