{"id":11331,"date":"2025-03-30T17:45:08","date_gmt":"2025-03-30T09:45:08","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/ginkakuji.com.sg\/?page_id=11331"},"modified":"2025-04-25T18:01:34","modified_gmt":"2025-04-25T10:01:34","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/ginkakuji.com.sg\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11331\" class=\"elementor elementor-11331\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b59b1d2 e-flex e-con-boxed e-con e-parent\" data-id=\"b59b1d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee7fea color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"eee7fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>\u8fd4\u91d1\u30fb\u8fd4\u54c1\u30dd\u30ea\u30b7\u30fc \/ Refund &amp; Return Policy<\/strong><\/h3><p>\u9280\u95a3\u5bfa\u5927\u897f\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u3067\u306f\u3001\u9ad8\u54c1\u8cea\u306a\u5546\u54c1\u306e\u63d0\u4f9b\u306b\u52aa\u3081\u3066\u304a\u308a\u307e\u3059\u3002\u98df\u54c1\u306e\u7279\u6027\u4e0a\u3001\u8fd4\u54c1\u30fb\u8fd4\u91d1\u306b\u95a2\u3059\u308b\u53b3\u683c\u306a\u30dd\u30ea\u30b7\u30fc\u3092\u8a2d\u3051\u3066\u304a\u308a\u307e\u3059\u3002\u3054\u6ce8\u6587\u524d\u306b\u4ee5\u4e0b\u306e\u5185\u5bb9\u3092\u5fc5\u305a\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p><p>At Ginkakuji Onishi Singapore, we take pride in delivering high-quality products. Due to the perishable nature of our food items, we have a strict return and refund policy. Please read the following guidelines carefully before making a request.<\/p><p>\u2e3b<\/p><h4><strong>1.\u2060 \u2060\u8fd4\u54c1\u30fb\u8fd4\u91d1\u306e\u5bfe\u8c61 \/ Eligibility for Returns &amp; Refunds<\/strong><\/h4><p>\u4ee5\u4e0b\u306e\u5834\u5408\u306b\u9650\u308a\u3001\u8fd4\u54c1\u30fb\u8fd4\u91d1\u307e\u305f\u306f\u4ee3\u66ff\u54c1\u3067\u306e\u5bfe\u5fdc\u3092\u884c\u3044\u307e\u3059\uff1a<\/p><p>Returns or refunds (or replacement) are only applicable in the following cases:<\/p><ul><li>\u5546\u54c1\u5230\u7740\u6642\u306b\u7834\u640d\u30fb\u4e0d\u826f\u304c\u3042\u3063\u305f\u5834\u5408<\/li><\/ul><p>\u3000Damaged or defective products upon delivery<\/p><ul><li>\u6ce8\u6587\u5185\u5bb9\u3068\u7570\u306a\u308b\u5546\u54c1\u304c\u5c4a\u3044\u305f\u5834\u5408<\/li><\/ul><p>\u3000Incorrect items received due to order processing errors<\/p><ul><li>\u660e\u3089\u304b\u306a\u54c1\u8cea\u4e0d\u826f\uff08\u53d7\u53d6\u76f4\u5f8c\u306e\u3054\u9023\u7d61\u306b\u9650\u308b\uff09<\/li><\/ul><p>\u3000Quality concerns (must be reported immediately upon receipt)<\/p><p>\u2e3b<\/p><h4><strong>2.\u2060 \u2060\u9023\u7d61\u671f\u9650\u3068\u5fc5\u8981\u60c5\u5831 \/ Timeframe for Reporting Issues<\/strong><\/h4><p>\u554f\u984c\u304c\u3042\u3063\u305f\u5834\u5408\u306f\u3001\u5546\u54c1\u53d7\u53d6\u5f8c24\u6642\u9593\u4ee5\u5185\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p><p>Please report any issues within 24 hours of receiving your order.<\/p><p>\u5fc5\u8981\u306a\u60c5\u5831\uff1a<\/p><p>Please provide the following:<\/p><ul><li>\u3054\u6ce8\u6587\u756a\u53f7 \/ Order number<\/li><li>\u5546\u54c1\u304a\u3088\u3073\u68b1\u5305\u306e\u5199\u771f \/ Clear photos of the product and packaging<\/li><li>\u554f\u984c\u306e\u5185\u5bb9 \/ Description of the issue<\/li><\/ul><h4><strong>3.\u2060 \u2060\u5bfe\u5fdc\u65b9\u6cd5 \/ Refund or Replacement Process<\/strong><\/h4><p>\u3054\u9023\u7d61\u5185\u5bb9\u3092\u78ba\u8a8d\u30fb\u627f\u8a8d\u5f8c\u3001\u4ee5\u4e0b\u306e\u5bfe\u5fdc\u3092\u3044\u305f\u3057\u307e\u3059\uff1a<\/p><p>Once your request is reviewed and approved:<\/p><ul><li>\u540c\u4e00\u5546\u54c1\u306e\u4ee3\u66ff\u54c1\u3092\u63d0\u4f9b\uff08\u5728\u5eab\u304c\u3042\u308b\u5834\u5408\uff09<\/li><\/ul><p>\u3000Replacement of the same product (subject to availability)<\/p><ul><li>\u3054\u5229\u7528\u306e\u652f\u6255\u65b9\u6cd5\u306b\u8fd4\u91d1\uff08\u8a72\u5f53\u3059\u308b\u5834\u5408\uff09<\/li><\/ul><p>\u3000Refund via the original payment method (if applicable)<\/p><p>\u203b \u8fd4\u91d1\u306b\u306f\u6700\u59275\u55b6\u696d\u65e5\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p><p>Refunds may take within 10 business days.<\/p><h4><strong>4.\u2060 \u2060\u8fd4\u91d1\u30fb\u8fd4\u54c1\u5bfe\u8c61\u5916 \/ Non-Refundable &amp; Non-Returnable Items<\/strong><\/h4><p>\u4ee5\u4e0b\u306e\u30b1\u30fc\u30b9\u306f\u8fd4\u91d1\u30fb\u8fd4\u54c1\u306e\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\uff1a<\/p><p>The following are not eligible for return or refund:<\/p><ul><li>\u304a\u5ba2\u69d8\u90fd\u5408\u306b\u3088\u308b\u30ad\u30e3\u30f3\u30bb\u30eb\u3084\u5909\u66f4<\/li><\/ul><p>\u3000Change-of-mind purchases<\/p><ul><li>\u958b\u5c01\u6e08\u30fb\u4f7f\u7528\u6e08\u30fb\u4e0d\u9069\u5207\u306a\u4fdd\u5b58\u306b\u3088\u308b\u5546\u54c1\u52a3\u5316<\/li><\/ul><p>\u3000Products that have been opened, used, or stored improperly<\/p><ul><li>\u5230\u7740\u5f8c24\u6642\u9593\u3092\u904e\u304e\u305f\u3054\u9023\u7d61<\/li><\/ul><p>\u3000Items not reported within the 24-hour timeframe<\/p><ul><li>\u958b\u5c01\u5f8c\u306b\u8089\u540c\u58eb\u304c\u91cd\u306a\u3063\u305f\u3053\u3068\u306b\u3088\u308b\u5909\u8272\u3001\u771f\u7a7a\u30d1\u30c3\u30af\u306e\u30c0\u30e1\u30fc\u30b8\u306b\u3088\u308b\u30c9\u30ea\u30c3\u30d7\u3084\u5909\u8272\u306a\u3069\u306e\u81ea\u7136\u306a\u73fe\u8c61<\/li><\/ul><p>Color changes or drips caused by vacuum packaging damage, or discoloration due to meat pieces overlapping after opening, are considered natural and are not eligible for refund or replacement.<\/p><ul><li>\u30bb\u30eb\u30d5\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3067\u6307\u5b9a\u65e5\u6642\u306b\u5546\u54c1\u3092\u53d7\u3051\u53d6\u3089\u306a\u304b\u3063\u305f\u5834\u5408<\/li><\/ul><p>Orders not collected at the scheduled self-pickup date and time are non-refundable due to the perishable nature of the items.<\/p><h4><strong>5.\u2060 \u2060\u8fd4\u54c1\u30fb\u8fd4\u91d1\u7533\u8acb\u65b9\u6cd5 \/ How to Request a Return or Refund<\/strong><\/h4><p>\u00a0<\/p><p>\u4ee5\u4e0b\u306e\u60c5\u5831\u3092\u6dfb\u3048\u3066\u3001\u30e1\u30fc\u30eb\u306b\u3066\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\uff1a<\/p><p>To request a return or refund, please email us with the required details:<\/p><p>\ud83d\udce7 Email: singapore1@onishi-g.co.jp<\/p><p>\ud83d\udd52 \u5bfe\u5fdc\u6642\u9593\uff1a2\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u8fd4\u4fe1\u3044\u305f\u3057\u307e\u3059<\/p><p>Our team will assess the issue and respond within 2 business days.<\/p><h4><strong>6.\u2060 \u2060\u304a\u554f\u3044\u5408\u308f\u305b \/ Contact Us<\/strong><\/h4><p>\u3054\u4e0d\u660e\u70b9\u306f\u4e0b\u8a18\u307e\u3067\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\uff1a<\/p><p>For any questions regarding our return policy, feel free to contact us:<\/p><p>\ud83d\udce7 Email: singapore1@onishi-g.co.jp<\/p><p>\ud83d\udcde Phone (Tembeling Branch): 6246 5131<\/p><p><!-- \/wp:heading --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u8fd4\u91d1\u30fb\u8fd4\u54c1\u30dd\u30ea\u30b7\u30fc \/ Refund &amp; Return Policy \u9280\u95a3\u5bfa\u5927\u897f\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u3067\u306f\u3001\u9ad8\u54c1\u8cea\u306a\u5546\u54c1\u306e\u63d0\u4f9b\u306b\u52aa\u3081\u3066\u304a\u308a\u307e\u3059\u3002\u98df\u54c1\u306e\u7279\u6027\u4e0a\u3001\u8fd4\u54c1\u30fb\u8fd4\u91d1\u306b\u95a2\u3059\u308b\u53b3\u683c\u306a\u30dd\u30ea\u30b7\u30fc\u3092\u8a2d\u3051\u3066\u304a\u308a\u307e\u3059\u3002\u3054\u6ce8\u6587\u524d\u306b\u4ee5\u4e0b\u306e\u5185\u5bb9\u3092\u5fc5\u305a\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 At Ginkakuji Onishi Singapore, we take pride in delivering high-quality products. 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