{"id":1818,"date":"2022-12-08T16:45:16","date_gmt":"2022-12-08T08:45:16","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/houseofholly.com.sg\/?page_id=1818"},"modified":"2024-02-29T22:44:45","modified_gmt":"2024-02-29T14:44:45","slug":"rewards-program-faqs","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/houseofholly.com.sg\/rewards-program-faqs\/","title":{"rendered":"Rewards Program FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;How can I earn points?&#8221; tab_id=&#8221;1624459631993-885a57ca-bb64&#8243;][vc_column_text]Points can be earned through purchases using your account that is registered with your email address from 1st November 2022. Points will be automatically credited into your account.<\/p>\n<p>S$1 spent = 1 point earned<\/p>\n<p>Points are valid for 12 months<\/p>\n<p>If you have purchased before 1st November 2022 and would like to retrieve points for past orders, please write in to us at hello@houseofholly.com.sg and we will manually credit any previously earned points into your account.<\/p>\n<p>If you\u2019re a new shopper, you\u2019ll be prompted to create an account upon check-out. Once you\u2019ve made an account, the points will be automatically credited to you, which you can use during your next purchase![\/vc_column_text][vc_column_text]<em>Note:<\/em><\/p>\n<ul>\n<li><em>No accumulation of points on orders in which you have redeemed your points.<\/em><\/li>\n<li><em>Accumulation of points on orders during flash sales and promotions will be awarded based on the final amount paid after netting off the promotional amount.<\/em><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I redeem my points?&#8221; tab_id=&#8221;1623599236877-0758474f-919e&#8221;][vc_column_text]As you accumulate points from each purchase, you can redeem your points for the next purchase(s). With this rebate system, you can take S$5 off your total bill for every 200 points accumulated!<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Add items to your cart and proceed to checkout.<\/li>\n<li>You\u2019ll be prompted to sign in if you\u2019re not signed in already.<\/li>\n<li>Once you\u2019re signed in, you\u2019ll see the accumulated points you have and the amount you can offset from your total bill at the top of the screen.<\/li>\n<li>Click on \u201cApply Discount\u201d to enjoy the perks of your points!<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_column_text]<em>Note:<\/em><\/p>\n<p><em>There is a redemption cap of S$50 (2,000 points) per order.<\/em><\/p>\n<p><em>You will not be able to redeem points on orders made during flash sales, with a promo or when you make use of promotional codes.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the extended benefits of joining?&#8221; tab_id=&#8221;1670489529372-89e33600-5361&#8243;][vc_column_text]<strong>Birthday Gift<\/strong><\/p>\n<p>We are all about celebrating milestones. Receive an exclusive birthday gift of 600 points (S$15) credited to your account on your special day. So do ensure that your birth date is updated in your account in order to receive this gift!<\/p>\n<p><strong>First Dibs<\/strong><\/p>\n<p>Be the first to receive news about launches and early access details by joining our mailing list. You may also receive special access to our pop-ups!<\/p>\n<p><strong>Welcome Gift<\/strong><\/p>\n<p>Get a welcome offer on your first order upon joining our mailing list.<\/p>\n<h4><\/h4>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a maximum number of points I can redeem per transaction?&#8221; tab_id=&#8221;1670489553367-9a6bf32c-151b&#8221;][vc_column_text]Yes, the cap is S$50 off (a redemption of 2,000 points) per transaction.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will my points expire?&#8221; tab_id=&#8221;1670489576750-3c0d2f3c-6297&#8243;][vc_column_text]Your points will expire one year from your purchase date. Check the expiration date(s) for your points in your Account Profile.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I redeem my points at physical stores\/pop-ups?&#8221; tab_id=&#8221;1670489592934-47ba9d2f-1252&#8243;][vc_column_text]Unfortunately, no. All points can only be redeemed online.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why didn\u2019t I receive my points for my order?&#8221; tab_id=&#8221;1670489699745-7a786e75-3620&#8243;][vc_column_text]Your points should be awarded immediately after your purchase. Be patient as the email finds its way to you!<\/p>\n<p>You will not be able to accumulate or redeem points if you\u2019re enjoying a promo, and vice versa.<\/p>\n<p>If you still face issues with your points, drop us a message at <a href=\"mailto:hello@houseofholly.com.sg\">hello@houseofholly.com.sg<\/a>, and we will assist you! If you have purchased before 1st November 2022 and would like to retrieve points for past orders, please write in to us and we will manually credit any previously earned points into your account.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;How can I earn points?&#8221; tab_id=&#8221;1624459631993-885a57ca-bb64&#8243;][vc_column_text]Points can be earned through purchases using your account that is registered with your<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1818","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rewards Program FAQs - 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