{"id":84,"date":"2021-06-13T23:45:39","date_gmt":"2021-06-13T15:45:39","guid":{"rendered":"https:\/\/houseofholly.co\/?page_id=84"},"modified":"2025-05-06T17:42:12","modified_gmt":"2025-05-06T09:42:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/houseofholly.com.sg\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Orders<\/h2>\n

[\/vc_column_text][vc_tta_accordion][vc_tta_section title=”How can I check my order status?” tab_id=”1624459631993-885a57ca-bb64″][vc_column_text]You can check order status on your Account page, which will be updated as soon as payment has been processed and again when your order has been shipped. You can also reach out to us hello@houseofholly.com.sg<\/a> for inquiries.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I cancel or update my order?” tab_id=”1623599182165-f22cc039-0faf”][vc_column_text]Unfortunately, orders cannot be canceled after they are placed. Please email us at hello@houseofholly.com.sg<\/a> or DM us directly on IG as soon as possible if you want to amend your order, and we will do our best to catch it before it is processed![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I send House of Holly’s Products as a gift?” tab_id=”1623599236877-0758474f-919e”][vc_column_text]Most certainly! You may add our Gift Box & Greeting Card Set<\/a><\/strong> (or Boxes if you’d like extra quantities) from our product page to your cart and leave a gift message at checkout under ‘Order Notes.’ Your message will be handwritten by us on a complimentary greeting card and will be placed with your order and packed in the gift box.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have more questions on your products. What is the fastest way to contact you?” tab_id=”1675529930299-3022ed9b-7d7a”][vc_column_text]The fastest way to contact us is through Direct Messaging via Instagram. You can find us at @houseofhollykids. Alternatively, you can email us at hello@houseofholly.com.sg or WhatsApp\/call us directly @ +65 83836669[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Pre-Orders<\/h2>\n

[\/vc_column_text][vc_tta_accordion][vc_tta_section title=”How do I know if an item is a pre-order?” tab_id=”1624551074441-1a0cbfa1-11d0″][vc_column_text]All pre-order items will be clearly marked as pre-order in its title and description, and an estimated shipping time will be displayed on the product page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does House of Holly’s pre-order work?” tab_id=”1624551074467-bdfc9cdc-1ad2″][vc_column_text]Full payment is due at checkout to secure your pre-order item. When the item arrives at our warehouse, we will ship it to you as soon as possible. The estimated ship time is indicated on the product page. Should there be any changes in the estimated ship time after the order is placed, you will be notified via the email provided.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I cancel my pre-order?” tab_id=”1624551074497-38a884be-2fc1″][vc_column_text]Once your pre-order is processed, no amendments or cancellations can be made to your order. Don\u2019t forget to check your pre-order items before making your purchase.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Payment<\/b><\/h2>\n

[\/vc_column_text][vc_tta_accordion][vc_tta_section title=”What modes of payment do you accept?” tab_id=”1623599322360-06467263-77a3″][vc_column_text]We accept all major credit cards including Visa, MasterCard and American Express. You can also make payments via Paynow using the QR code or company UEN number. Alternatively, you can make payment via Atome.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I make a payment via Paynow?” tab_id=”1624459647583-1a0690fe-0a62″][vc_column_text]There are two easy ways to make a payment via Paynow:<\/p>\n