{"id":3505,"date":"2022-02-07T17:00:04","date_gmt":"2022-02-07T09:00:04","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/iceman.com.sg\/?page_id=3505"},"modified":"2025-10-30T14:03:44","modified_gmt":"2025-10-30T06:03:44","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/iceman.com.sg\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Frequently Asked Questions<\/h2>\n<\/div><\/section>
\n
<\/span><\/span><\/div><\/p><\/div>\n

\ud83e\uddca 1. General Ice Products<\/h2>\n
\nQ1: What types of ice does Iceman supply?<\/strong><\/summary>\n

A: We supply Crystal Clear Ice, Artisanal Ice, Tube Ice, Crushed Ice, Block Ice, Dry Ice, Ice Cups, Foam Boxes, and Ice Sculptures \u2013 all food-grade and suitable for F&B, retail, and events.<\/p>\n<\/details>\n

\nQ2: Are your ice products safe for consumption?<\/strong><\/summary>\n

A: Yes. Our ice is made according to FSSC and SFA food hygiene standards, ensuring safety and quality at every step. Additionally, some of our products such as Dry Ice, Tube Ice, and Crushed Ice are Halal certified, while all food-grade ice products are FSSC certified.<\/p>\n<\/details>\n

\nQ3: Do you offer custom ice sizes or shapes?<\/strong><\/summary>\n

A: Yes. We can custom-cut ice blocks or prepare special sizes and forms for corporate events, exhibitions, mixology presentations, and production purposes. Contact our sales team for details.<\/p>\n<\/details>\n

\nQ4: Can I walk in to purchase ice products?<\/strong><\/summary>\n

A: Yes! Our Ubi warehouse operates 24 hours daily. Walk-ins are welcome anytime. For ice products, ready stock is always available. For non-ice products, please check with our customer service before dropping by to ensure availability.<\/p>\n<\/details>\n

\n

\ud83d\udce6 2. Foam Boxes & Ice Bins (Insulated Containers)<\/h2>\n
\nQ5: What are foam boxes used for?<\/strong><\/summary>\n

A: Foam boxes are insulated containers commonly used to store and transport ice, frozen food, seafood, dry ice, or perishable goods. They help maintain temperature and reduce melting or spoilage during transit.<\/p>\n<\/details>\n

\nQ6: What sizes of foam boxes are available?<\/strong><\/summary>\n

A: We offer multiple sizes suitable for different applications:
\n– BB1: Ext. 365\u00d7215\u00d7160 mm | Int. 335\u00d7185\u00d7144 mm
\n– BB2: Ext. 370\u00d7200\u00d7250 mm | Int. 330\u00d7150\u00d7220 mm
\n– BB3: Ext. 345\u00d7245\u00d7207 mm | Int. 305\u00d7205\u00d7160 mm
\n– SMALL: Ext. 375\u00d7275\u00d7288 mm | Int. 340\u00d7240\u00d7270 mm
\n– M1: Ext. 487\u00d7367\u00d7310 mm | Int. 437\u00d7315\u00d7285 mm
\n– L1: Ext. 620\u00d7495\u00d7320 mm | Int. 558\u00d7434\u00d7296 mm<\/p>\n<\/details>\n

\nQ7: Are foam boxes reusable?<\/strong><\/summary>\n

A: Yes. They are lightweight, durable, and reusable for multiple deliveries when properly handled. Ideal for both dry ice and regular ice storage.<\/p>\n<\/details>\n

\nQ8: Can I buy foam boxes individually?<\/strong><\/summary>\n

A: Yes. They are available for retail and bulk purchase at our Ubi warehouse or online at www.polarmart.com.sg<\/a>.<\/p>\n<\/details>\n

\nQ9: What about ice bins?<\/strong><\/summary>\n

A: Our 200-liter ice bins are designed for efficient bulk storage. Each bin can hold five 18 kg bags of ice, or alternatively, three 18 kg bags of ice along with approximately 200 cans of beverages. Perfect for large events, logistics, or F&B operations.<\/p>\n<\/details>\n

\n

\ud83d\udc8e 3. Crystal Clear & Artisanal Ice<\/h2>\n
\nQ9: How long does artisanal ice take to melt in a drink compared to regular ice?<\/strong><\/summary>\n

A: Typically, artisanal ice lasts about an hour in a drink, while regular ice melts within 10 minutes.<\/p>\n<\/details>\n

\nQ10: How is artisanal ice made?<\/strong><\/summary>\n

A: Artisanal ice is hand-cut from large blocks of perfectly clear ice by Iceman artisans. Each piece is crystal clear and crafted for bars and mixologists.<\/p>\n<\/details>\n

\nQ11: Why is artisanal ice the choice of expert bartenders and mixologists?<\/strong><\/summary>\n

A: Because it melts slower, it causes less dilution, keeping the taste and aroma of premium drinks intact.<\/p>\n<\/details>\n

\nQ12: What\u2019s the difference between Iceman Crystal Clear Ice and Iceman Artisanal Ice?<\/strong><\/summary>\n

A: \u201cArtisanal\u201d refers to the handcrafted version of our Crystal Clear Ice. Both are ultra-clear, but artisanal ice is shaped manually for a luxurious finish.<\/p>\n<\/details>\n

\nQ13: Where can I buy Iceman Crystal Clear or Artisanal Ice?<\/strong><\/summary>\n

A: WhatsApp us at 9270 2258 or order online at www.polarmart.com.sg<\/a>.<\/p>\n<\/details>\n

\n

\ud83e\uddef 4. Dry Ice<\/h2>\n
\nQ14: What types of dry ice does Iceman supply?<\/strong><\/summary>\n

A: We supply Dry Ice Pellets and Dry Ice Slabs.
\n– Pellets: Small cylindrical pieces ideal for food transport, laboratory use, and fog effects.
\n– Slabs: Large blocks designed for industrial cooling, cold-chain logistics, and frozen storage.<\/p>\n<\/details>\n

\nQ15: What is dry ice used for?<\/strong><\/summary>\n

A: Dry ice is used for food preservation, special effects (fog\/smoke), and cold-chain logistics. It\u2019s perfect for keeping goods frozen without leaving water residue.<\/p>\n<\/details>\n

\nQ16: How long does dry ice last?<\/strong><\/summary>\n

A: The duration depends on storage, form, and amount:
\n– Pellets: 3\u20135 hours in open air, up to 18 hours in insulated containers (based on around 5 kg stored in a 20\u201330L insulated box). Smaller quantities (1\u20132 kg) sublimate faster, while larger volumes (10\u201320 kg) can last up to 24 hours.
\n– Slabs: 6\u20138 hours in open air, up to 24 hours in insulated boxes.<\/p>\n<\/details>\n

\nQ17: How long does the fog or smoke effect last when using dry ice?<\/strong><\/summary>\n

A: Fog duration depends on quantity of dry ice pellets and water temperature:
\n– 1 kg of pellets in hot water generates dense fog for 5\u20138 minutes.
\n– 2\u20133 kg of pellets produce fog for 10\u201320 minutes, depending on air movement and water replenishment.
\n– For continuous fog, top up both warm water and pellets as needed.<\/p>\n<\/details>\n

\nQ18: How should I handle and store dry ice?<\/strong><\/summary>\n

A: Always use gloves or tongs, and never touch directly to prevent frost burns. Store in ventilated coolers only \u2014 never in airtight containers or freezers.<\/p>\n<\/details>\n

\nQ19: Do you provide packaging for dry ice?<\/strong><\/summary>\n

A: Yes. We supply thermal bags and insulated boxes depending on volume and usage. Our team can advise the best packaging for your needs.<\/p>\n<\/details>\n

\n

\ud83e\uddfe 5. Quality Assurance<\/h2>\n
\nQ20: Are your products certified?<\/strong><\/summary>\n

A: Yes. All our food-grade ice products are FSSC certified, and selected lines including Tube Ice, Crushed Ice, and Dry Ice are Halal certified.<\/p>\n<\/details>\n

\nQ21: What do these certifications mean for customers?<\/strong><\/summary>\n

A: These certifications confirm that our products are produced in facilities that meet international food safety and hygiene standards, ensuring that every batch of ice meets consistent quality and safety benchmarks.<\/p>\n<\/details>\n

\nQ22: How does Iceman maintain product quality?<\/strong><\/summary>\n

A: We operate under a strict cold-chain management system, using automated production lines, sanitized packaging, and temperature-controlled logistics to maintain purity and consistency from plant to customer.<\/p>\n<\/details>\n

\nQ23: Can I request documentation for certification?<\/strong><\/summary>\n

A: Yes. Our team can provide FSSC and Halal certificates upon request for corporate or regulatory purposes.<\/p>\n<\/details>\n

\n

For more information, visit www.iceman.com.sg<\/a> or www.polarmart.com.sg<\/a><\/p>\n<\/div><\/section><\/div>

<\/div><\/div><\/div><\/div><\/p>\n
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