{"id":977,"date":"2023-07-24T04:55:21","date_gmt":"2023-07-24T04:55:21","guid":{"rendered":"https:\/\/13.250.48.78\/?page_id=977"},"modified":"2025-09-18T13:29:15","modified_gmt":"2025-09-18T05:29:15","slug":"terms","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/terms\/","title":{"rendered":"Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"977\" class=\"elementor elementor-977\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0a537f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d0a537f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-394e426\" data-id=\"394e426\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d701f8 elementor-widget elementor-widget-heading\" data-id=\"6d701f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions - KungFu Helper Pte Ltd<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-996adf7 elementor-widget elementor-widget-text-editor\" data-id=\"996adf7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">Effective Date: 28.12.2023<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Last Updated: 12.09.2025<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e1d43d elementor-widget elementor-widget-text-editor\" data-id=\"8e1d43d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span><b>1. INTRODUCTION<\/b><\/span><\/p><p><span><b>1.1<\/b><\/span>\u00a0KungFu Helper Pte Ltd (\u201cKungFu Helper\u201d) is a company incorporated in Singapore with its registered address at 70 Shenton Way, #01-06 Eon Shenton, Singapore 079118. KungFu Helper operates as a platform that connects End Users with independent third-party providers of home cleaning and related services (\u201cService Providers\u201d). KungFu Helper does not employ Service Providers directly but facilitates the connection between End Users and Service Providers.<\/p><p><span><b>1.2<\/b><\/span>\u00a0Please read these Terms carefully before engaging our services. End Users are encouraged to retain a copy for future reference. If any provision is unclear or requires clarification, please contact us before making a booking.<\/p><p><span><b>1.3<\/b><\/span>\u00a0By confirming a booking through WhatsApp or any other official communication channel operated by KungFu Helper, You acknowledge and agree to be bound by these Terms. Where a booking is made on behalf of a household, company, or other legal entity, the person making the booking represents and warrants that they have the authority to bind such entity to these Terms.<\/p><p><span><b>1.4<\/b><\/span>\u00a0For questions regarding services or these Terms, End Users may contact our customer service team at:\u00a0<a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6587787373\" target=\"_blank\" rel=\"noopener nofollow\">+65 8778 7373<\/a>\u00a0(WhatsApp) +65 3123 7163 (Call, If Urgent), info@kungfuhelper.com.sg<\/p><p><span><b>\u00a0<\/b><\/span><\/p><p><span><b>2. DEFINITIONS<\/b><\/span><\/p><p><span><b>2.1<\/b><\/span>\u00a0<b>Service Providers<\/b><span>\u00a0<\/span>refer to individuals employed by, or affiliated with, home services companies that work with KungFu Helper.<\/p><p><span><b>2.2<\/b><\/span>\u00a0<b>Home Services<\/b><span>\u00a0<\/span>refer to the services provided by Service Providers through KungFu Helper, including but not limited to home cleaning, part-time helper services, and other related household services.<\/p><p><span><b>2.3<\/b><\/span>\u00a0<b>End Users<\/b><span>\u00a0<\/span>or<span>\u00a0<\/span><b>You<\/b><span>\u00a0<\/span>refer to individuals using KungFu Helper\u2019s official communication channels (WhatsApp, phone, or email) to request Home Services.<\/p><p><\/p><p><span><b>\u00a0<\/b><\/span><\/p><p><span><b>3. DISCLAIMER<\/b><\/span><\/p><p><span><b>3.1<\/b><\/span>\u00a0KungFu Helper provides a platform to connect End Users with independent Service Providers. We do not provide Home Services ourselves. Any contract for services is strictly between the End User and the Service Provider.<\/p><p><span><b>3.2<\/b><\/span>\u00a0Service Providers are not employees of KungFu Helper. Unless otherwise stated, KungFu Helper makes no representations, warranties, or guarantees regarding:<\/p><p>\u00a0a) the acts, omissions, conduct, or behaviour of any Service Provider engaged by the End User; or<\/p><p>\u00a0b) the quality, safety, or outcome of the services provided by any Service Provider.<\/p><p><span><b>3.3<\/b><\/span>\u00a0If You are dissatisfied with the services or encounter any issues, You agree to raise Your complaint directly with the Service Provider.<\/p><p><span><b>3.4<\/b><\/span>\u00a0While we take reasonable measures to verify Service Providers, including interviews and reference checks, we cannot guarantee suitability, reliability, or performance.<\/p><p><span><b>3.5<\/b><\/span>\u00a0You acknowledge that engaging a Service Provider is at Your own risk. KungFu Helper may remove or suspend a Service Provider based on feedback from End Users, at our sole discretion.<\/p><p><span><b>3.6<\/b><\/span>\u00a0Service requests must be made via official channels. A booking is confirmed when KungFu Helper issues a confirmation message to You on behalf of the Service Provider, at which point a contract is formed directly between You and the Service Provider.<\/p><p><span><b>3.7<\/b><\/span>\u00a0KungFu Helper only accepts requests for service addresses within Singapore.<\/p><p><span><b>3.8<\/b><\/span>\u00a0If You provide a Service Provider with keys, access cards, or other entry methods, this arrangement is strictly between You and the Service Provider. KungFu Helper accepts no responsibility or liability for loss, misuse, or consequences arising from such access.<\/p><p><span>\u00a0<\/span><\/p><p><span><b>4. SERVICE TERMS<\/b><\/span><\/p><p><span><b>4.1<\/b><\/span>\u00a0<span><b>Minimum Service Hours and Estimates<\/b><\/span><\/p><p>Part-time helper and home cleaning services have a minimum duration of 2.5 hours.<\/p><p>Estimates for other services are indicative and may vary depending on the property\u2019s condition, additional requirements, or factors beyond our control.<\/p><p><span><b>4.2<\/b><\/span>\u00a0<span><b>Additional Services<\/b><\/span><\/p><p>Services will be provided within the agreed hours and scope. Requests for additional work will incur extra charges, which will be invoiced to You accordingly.<\/p><p><span><b>4.3<\/b> <b>Pricing and Payments<\/b><\/span><\/p><p>Service pricing is as per the quotation and booking confirmation. Invoices are issued at the end of each month for recurring services, and the day after for one-time bookings. Payments are accepted via Bank Transfer or PayNow.<\/p><p><span><b>4.4<\/b> <b>Late Payments<\/b><\/span><\/p><p>Unpaid amounts may incur administrative costs and interest at 2% p.a. above DBS Bank\u2019s prevailing SGD Deposit rate. Services may be suspended or terminated for overdue accounts.<\/p><p><span><b>4.5<\/b> <b>Quotation Amendments<\/b><\/span><\/p><p>Quotations may be revised if Your requirements change. All prices are exclusive of GST unless stated otherwise.<\/p><p><span><b>4.6 Quotation Validity<\/b><\/span><\/p><p>Quotations are valid for 30 days from the date of issue.<\/p><p><span><b>4.7<\/b> <b>Service Suspension and Collections<\/b><\/span><\/p><p>Services may be suspended for overdue accounts. Outstanding balances may be referred to third-party collections, and You will be responsible for associated costs.<\/p><p><span><b>4.8 Currency<\/b><\/span><\/p><p>All fees and charges are in Singapore dollars.<\/p><p><span>\u00a0<\/span><\/p><p><span><b>5. END USER RESPONSIBILITIES<\/b><\/span><\/p><p><span><b>5.1<\/b><\/span>\u00a0You must provide safe and free access to electricity, water, and other facilities necessary for Service Providers to perform their work.<\/p><p><span><b>5.2<\/b><\/span>\u00a0You must inform KungFu Helper of any hazards, risks, or unsafe conditions before service commences.<\/p><p><span><b>5.3<\/b><\/span>\u00a0You are required to inspect services immediately upon completion and raise concerns while the Service Provider is present.<\/p><p><span><b>5.4<\/b><\/span>\u00a0You must provide instructions for alarm systems or special equipment. KungFu Helper is not responsible for activations, damages, or unsafe customer-provided equipment.<\/p><p><span>\u00a0<\/span><\/p><p><span><b>6. LIABILITY AND LIMITATIONS<\/b><\/span><\/p><p><span><b>6.1<\/b><\/span>\u00a0<span style=\"font-size: inherit;\">Service Providers may refuse unsafe or unreasonable requests.<\/span><\/p><p><b>6.2<\/b> In the event of confirmed damage caused by a Service Provider, KungFu Helper will attempt to repair or compensate You up to SGD 200. Pre-existing damage, improper installation, or unsuitable items are excluded.<\/p><p><span><b>6.3<\/b><\/span>\u00a0KungFu Helper is not liable for loss, delays, damages, or costs arising from:<\/p><ul><li>Force majeure events (e.g., fire, strike, natural disasters)<\/li><li>Late arrival of Service Providers<\/li><li>Unsatisfactory results due to Your instructions or conditions<\/li><li>Incidental outcomes, such as odours<\/li><\/ul><p><span><b>7. BOOKINGS, CANCELLATIONS, AND TERMINATION<\/b><\/span><\/p><p><span><b>7.1<\/b><\/span>\u00a0You must provide at least 24 hours\u2019 notice for changes or cancellations. Less than 48 hours\u2019 notice incurs a 50% cancellation fee.<\/p><p><span><b>7.2<\/b><\/span>\u00a0If Service Providers cannot access the premises due to Your fault, a 50% cancellation fee applies.<\/p><p><span><b>7.3<\/b><\/span>\u00a0Termination of ongoing agreements requires at least 48 hours\u2019 notice. Early termination without completing four sessions incurs a $50 fee.<\/p><p><span><b>7.4<\/b><\/span>\u00a0KungFu Helper may terminate or suspend services immediately for:<\/p><ul><li>Non-payment<\/li><li>Unsafe conditions<\/li><li>Abuse or threats towards Service Providers<\/li><\/ul><p><span><b>8. GENERAL PROVISIONS<\/b><\/span><\/p><p><span><b>8.1<\/b> <b>Screening and Confidentiality<\/b><\/span><\/p><p>Service Providers are screened via interviews and reference checks. Your information is used solely for service provision and will not be shared unless required by law.<\/p><p><span><b>8.2<\/b> <b>Data Protection<\/b><\/span><\/p><p>KungFu Helper takes reasonable measures to protect Your personal data from misuse or unauthorised access.<\/p><p><b><span>8.3<\/span>\u00a0<span>Non-Solicitation<\/span><\/b><\/p><p>You agree not to engage Service Providers directly after termination of services.<\/p><p><span><b>8.4 Public Holidays<\/b><\/span><\/p><p>Services are not guaranteed on public holidays unless agreed in writing.<\/p><p><b><span>8.5<\/span>\u00a0<span>Equal Opportunities and Conduct<\/span><\/b><\/p><p>Abuse, harassment, or assault towards Service Providers is strictly prohibited. Legal action may be taken.<\/p><p><b><span>8.6<\/span>\u00a0<span>Updates to Terms<\/span><\/b><\/p><p>These Terms may be updated at any time. Updated Terms take effect 24 hours after publication on our website or notification via official channels. Continued use constitutes acceptance of the updated Terms.<\/p><p><span>\u00a0<\/span><\/p><p><span><b>These Terms and Conditions are effective as of 28.12.2023.<\/b><\/span><\/p><p><span>\u00a0<\/span><\/p><p>Contact:\u00a0<a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6587787373\" target=\"_blank\" rel=\"noopener nofollow\">+65 8778 7373 (WhatsApp)<\/a>\u00a0+65 3123 7163\u202c (Call If Urgent)<\/p><p>Email Address: info@kungfuhelper.com.sg<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions &#8211; KungFu Helper Pte Ltd Effective Date: 28.12.2023Last Updated:&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/pages\/977"}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/comments?post=977"}],"version-history":[{"count":48,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/pages\/977\/revisions"}],"predecessor-version":[{"id":19650,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/pages\/977\/revisions\/19650"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/kungfuhelper.com.sg\/wp-json\/wp\/v2\/media?parent=977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}