{"id":6611,"date":"2019-04-19T18:00:35","date_gmt":"2019-04-19T10:00:35","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mediation.com.sg\/?post_type=service&p=6611"},"modified":"2026-10-20T17:24:23","modified_gmt":"2026-10-20T09:24:23","slug":"telecommunications","status":"publish","type":"service","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/mediation.com.sg\/service\/telecommunications\/","title":{"rendered":"Telecommunications"},"content":{"rendered":"
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Nature of Dispute<\/h3>\n
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Small businesses and individuals may face issues with service provider over telecom and media services disputes. Examples of such disputes includes billing disputes and unsolicited charges, mobile services, fiber connection services and subscription TV services.<\/p>\n<\/div>\n<\/div>\n

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How can we help<\/h3>\n
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The Infocomm Media Development Authority (IMDA)\u2019s Telecommunication and Subscription Television Alternative Dispute Resolution (ADR) Scheme provides small businesses and individuals with an additional avenue to resolve telecom and media services disputes. This ADR is jointly developed between IMDA and Singapore Mediation Centre (SMC)\u00a0 and fully administered by SMC.<\/p>\n

This scheme will mainly cover disputes relating to billing disputes and unsolicited charges (excess data charges or VAS charges), mobile services (voice, data, SMS, VAS and PRS), fibre connection services, subscription TV services.<\/p>\n

Services that are less pervasive\/frequently use or not licensed by IMDA (such as billing on behalf services such as App store purchases, Over the Top media streaming services such as Spotify and Netflix) are excluded. Cases relating to litigation, regulatory policies, service providers; commercial decisions including their range of services offered and pricing of services, frivolous cases and cases handled or closed by via ADR earlier are also excluded.<\/p>\n

Disputes under this scheme (Read more at:\u201cApplicable Dispute<\/a>\u201c<\/strong>) :<\/p>\n