{"id":200,"date":"2021-10-11T06:08:11","date_gmt":"2021-10-11T06:08:11","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/sgmedtech.com.sg\/?page_id=200"},"modified":"2023-12-28T03:53:52","modified_gmt":"2023-12-28T03:53:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/sgmedtech.com.sg\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1633932676848{padding-right: 60px !important;padding-left: 60px !important;}&#8221;][vc_column][vc_toggle title=&#8221;Q. How old is your injection machines and what tonnage you have?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; custom_css_animation=&#8221;none&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197447931{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. We have about 150 machines at the moment, ranges from 30 to 550Ton( up to 1.2Kg) and they averages 4 to 5 years old.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. Can you handle transfer mold?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197499624{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Absolutely, we have handle molds from all over the region, ie: USA, Europe, Japan, Korea, Australia, China, Thailand\u2026etc<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. Do you provide partial service?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197521296{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Yes, although we can do from Design till Mass production, we still accept order for specific individual service, for example : Design, Tool making, Secondary process\u2026etc<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What software do you use for your design work?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197536699{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. We can handle most popular software and can export to universal format.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. Do you have FTP site for huge files?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197554417{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Yes, We can create User ID and password exclusively for you upon request.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. How long is your tool&#8217;s life?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197570299{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Racer guarantees 500K shots and 1million shots for Pre harden and Harden tool respectively if run and maintain by Racer.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What type of tool steel do you use?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197586929{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. For Pre-harden usually P20, 718HH, NAK 80\u2026etc. For Harden usually 8407, STAVAX, STAVAX ESR\u2026etc<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What is you tooling lead-time?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197601195{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. This is subjected to design complexity as well as capacity. For your information, we can do 2 cavities (HRC52) harden tool of size 250mm x 350mm in 3 weeks.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What is the biggest tool you can make?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197680613{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Tool size about 800mm by 1000mm.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What is the tolerance control? Of your molded part?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197707076{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Our best at within 7 microns.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What is your company&#8217;s strength?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197723717{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Racer Technology is one of the world leading medical devices manufacturers in the world, Headquarter in Singapore &amp; sales office in California, supported by manufacturing faculties in China, Indonesia &amp; Malaysia. Through a systemic understanding of the requirements &amp; target feasibility experiments, our product design service makes devices development more predictable in scope, time &amp; cost. Our disciplined approach to systems engineering, programmatic risk management &amp; detailed design reduces development risk &amp; minimizes cost &amp; time to market. As a one-stop solution, we actively involved and invest minor share in other commodities to leverage on the cost and quality so that the client has the ease to communicate to only 1 single Project Manager.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What is your current capacity?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197739116{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. We control plan and manage our capacity at maximum of 80% but the remaining 20% is always use to buffer urgent order for our customer in need.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. How much do you invest in human resource and equipment investment?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197753632{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. We reinvest 20% to 30% of our annual profit.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. Do you provide R&amp;D services?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197771585{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Yes we would if it is within our means.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. How do you implement your Quality system?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197794388{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. We do Process Validation (IQ, OQ &amp; PQ) CP\/CPK, SPC, QIP, IQC, OQC and if needed DOE to determine through analysis of statistics. We believe Quality is to be produced, not inspected.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. How is your Customer satisfaction feedback?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197806989{background-color: #337ebf !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. We have customers whom averages grade us to be 85% satisfactory or better. We conduct annually customer survey form to monitor and improve ourselves.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Q. What is you rejection rate?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197820987{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;]<\/p>\n<p style=\"background-color: white; margin: 5px; padding: 5px;\">A. Our production rejection rate is around 2% wheras the goods delivered to customer is around 0.003123% to 0.000125%<\/p>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong>If you can&#8217;t find what you&#8217;re looking for, we&#8217;ll be glad to receive your queries at <a href=\"mailto:sales@racer.com.sg\">sales@racer.com.sg<\/a>!\u00a0<\/strong><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1703735587453{background-color: rgba(131,161,191,0.43) !important;*background-color: rgb(131,161,191) !important;}&#8221;][vc_column][vc_wp_search][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1633932676848{padding-right: 60px !important;padding-left: 60px !important;}&#8221;][vc_column][vc_toggle title=&#8221;Q. How old is your injection machines and what tonnage you have?&#8221; custom_font_container=&#8221;tag:h2|font_size:25|text_align:left|color:%23ffffff&#8221; custom_google_fonts=&#8221;font_family:Abel%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; custom_css_animation=&#8221;none&#8221; use_custom_heading=&#8221;true&#8221; css=&#8221;.vc_custom_1634197447931{background-color: #5aa1e3 !important;border-radius: 2px !important;}&#8221;] A. We have about 150 machines at the moment, ranges from 30 to 550Ton( up to 1.2Kg) and they averages 4 to 5 years old. [\/vc_toggle][vc_toggle title=&#8221;Q. Can&hellip; <a class=\"more-link\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/sgmedtech.com.sg\/faq\/\">Continue reading <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Q. How old is your injection machines and what tonnage you have?A. We have about 150 machines at the moment, ranges from 30 to 550Ton( up to 1.2Kg) and they averages 4 to 5 years old. Q. Can you handle transfer mold?A. 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How old is your injection machines and what tonnage you have?A. We have about 150 machines at the moment, ranges from 30 to 550Ton( up to 1.2Kg) and they averages 4 to 5 years old. Q. Can you handle transfer mold?A. 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We have about 150 machines at the moment, ranges from 30 to 550Ton( up to 1.2Kg) and they averages 4 to 5 years old. Q. Can you handle transfer mold?A. Absolutely, we have handle molds from all over the region, ie: USA, Europe,","og:url":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/sgmedtech.com.sg\/faq\/","og:image":"https:\/\/new.local\/wp-content\/uploads\/2021\/10\/racer_logo.png","og:image:secure_url":"https:\/\/new.local\/wp-content\/uploads\/2021\/10\/racer_logo.png","article:published_time":"2021-10-11T06:08:11+00:00","article:modified_time":"2023-12-28T03:53:52+00:00","twitter:card":"summary_large_image","twitter:title":"FAQ - Racer Medical","twitter:description":"Q. How old is your injection machines and what tonnage you have?A. We have about 150 machines at the moment, ranges from 30 to 550Ton( up to 1.2Kg) and they averages 4 to 5 years old. Q. Can you handle transfer mold?A. 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