{"id":289,"date":"2022-10-10T09:51:33","date_gmt":"2022-10-10T01:51:33","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/uscents.com.sg\/?page_id=289"},"modified":"2022-12-09T17:13:48","modified_gmt":"2022-12-09T09:13:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/uscents.com.sg\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/em><\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow will I know when my order has been shipped?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We\u2019ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.<\/p>\n

We may ship items separately in the event of one or more of the items being delayed. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere is my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We’ll also send you an email once your order has shipped and is on the way.<\/p>\n

An email is sent when your order has shipped, it will also inform you when we estimate the order to arrive.<\/p>\n

If you can\u2019t find the information that you need, please contact the Customer Service team at info@uscents.com.sg<\/a> and we would be happy to help.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat do I do if I have ordered the wrong item?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Don\u2019t worry we understand that this can happen; If you can\u2019t cancel through your account, please refer to our Returns Policy to find out how you can send the item back to us. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tI have received a faulty item. What should I do?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We\u2019re really sorry that happened as we aim to provide high quality items to all of our customers.<\/p>\n

To speed the process up, please provide the information below through our customer service team at info@uscents.com.sg<\/a> :<\/p>\n