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VOffice Services Pte Ltd (\u201cVOffice\u201d or \u201cthe Company\u201d) is a corporate service provider regulated by the Accounting and Corporate Regulatory Authority (ACRA)<\/strong> under the Corporate Service Providers Act 2024 (\u201cthe Act\u201d)<\/strong>.<\/p>\n The Act, effective from 9 June 2025<\/strong>, requires businesses offering services such as company formation, acting as directors or secretaries, or providing registered addresses to be registered with ACRA. This ensures compliance with laws related to anti-money laundering and counter-terrorism financing. Compliance with the Act is mandatory.<\/p>\n Clients subscribing to our virtual office services must complete the Know-Your-Client (KYC) process<\/strong> within sixty (60) days<\/strong> from service commencement. This includes providing copies of identification and business documents, which may include (where applicable):<\/p>\n Identity documents of directors, shareholders, or authorised persons<\/p>\n<\/li>\n ACRA business profile or equivalent<\/p>\n<\/li>\n Proof of address<\/p>\n<\/li>\n Any other information reasonably requested for compliance purposes<\/p>\n<\/li>\n<\/ul>\n Failure to provide the required documents within the stipulated timeframe may result in offboarding, with no refund of fees paid<\/strong>.<\/p>\n Additional KYC Charges:<\/strong> Clients may not use our services for the following:<\/p>\n Businesses registered as travel agencies, tour operators, reservation services, or financial institutions (i.e., entities requiring a physical office under law)<\/p>\n<\/li>\n Businesses not registered in Singapore<\/p>\n<\/li>\n Using the virtual address as a personal or residential mailing address<\/p>\n<\/li>\n Using the virtual address as an operating address, business location, or for residential purposes, including registration with the Ministry of Manpower (MOM)<\/strong> for work passes or housing<\/p>\n<\/li>\n<\/ul>\n Clients with ACRA-registered businesses in Singapore<\/strong> may use our address:<\/p>\n 22 Sin Ming Lane #06-76 Midview City, Singapore 573969<\/strong><\/p>\n This address may appear on business collaterals such as letterheads, invoices, business cards, and official correspondence.<\/p>\n Personal mail (e.g., bank statements, utility bills) may be rejected and returned to sender. In such cases, VOffice may terminate services immediately<\/strong> with no refund<\/strong>.<\/p>\n<\/li>\n Each virtual office package is strictly for one (1) business<\/strong>. Transfer to another business is prohibited.<\/p>\n<\/li>\n<\/ul>\n Our mail service is limited to letters and documents<\/strong>. Parcel acceptance is discretionary and not part of standard services.<\/p>\n<\/li>\n Accepted parcels must be collected within two (2) working days<\/strong>. Uncollected parcels may be disposed of, returned, or refused in the future.<\/p>\n<\/li>\n VOffice reserves the right to open mail when necessary, including when the recipient cannot be identified.<\/p>\n<\/li>\n Mail uncollected after thirty (30) days<\/strong> may be returned or disposed of.<\/p>\n<\/li>\n VOffice is not liable<\/strong> for lost mail or parcels and is not obliged to forward mail improperly addressed or lacking recipient\/contact details.<\/p>\n<\/li>\n<\/ul>\n If any client, or anyone acting on their behalf, visits or contacts our office in a way that causes disruption, nuisance, intimidation, harassment, safety concerns, reputational risk, or interference<\/strong> with staff, clients, or operations, VOffice may:<\/p>\n Refuse access<\/p>\n<\/li>\n Request immediate cessation of conduct<\/p>\n<\/li>\n Terminate services with immediate effect<\/strong><\/p>\n<\/li>\n<\/ul>\n No refund shall be made in such cases.<\/p>\n By using our Virtual Office Services, you agree to:<\/p>\n Accept and be bound by all clauses in these Terms and Conditions<\/p>\n<\/li>\n Indemnify VOffice against any loss, costs, damages, or liabilities arising from your use of services<\/p>\n<\/li>\n Confirm your business activities in Singapore are legal and compliant<\/strong> with all applicable laws<\/p>\n<\/li>\n Ensure all information provided during onboarding and KYC is true, complete, and accurate<\/strong><\/p>\n<\/li>\n Acknowledge that VOffice may terminate services<\/strong> for any breach<\/p>\n<\/li>\n Accept that VOffice may amend these Terms and Conditions<\/strong> without prior notice<\/p>\n<\/li>\n<\/ul>\n VOffice may send emails regarding:<\/p>\n Changes in Singapore laws<\/p>\n<\/li>\n Service updates<\/p>\n<\/li>\n Marketing, promotional materials, or third-party offers for clients<\/p>\n<\/li>\n<\/ul>\n Clients may opt-out<\/strong> at any time by unsubscribing from our mailing list.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" TERMS AND CONDITIONSTerms and Conditions for Virtual Office Services 1. Regulatory Status VOffice Services Pte Ltd (\u201cVOffice\u201d or \u201cthe Company\u201d) is a corporate service provider regulated by the Accounting and Corporate Regulatory Authority (ACRA) under the Corporate Service Providers Act 2024 (\u201cthe Act\u201d). The Act, effective from 9 June 2025, requires businesses offering services such […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\n2. Know-Your-Client (KYC) Requirements<\/h3>\n
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Our virtual office package covers KYC checks for up to five (5) directors, shareholders, or beneficial owners<\/strong> per company. For additional persons, a fee of S$10 per person<\/strong> applies, payable prior to or alongside completion of the KYC process.<\/p>\n
\n3. Prohibited Use of Virtual Office Services<\/h3>\n
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\n4. Use of Virtual Address<\/h3>\n
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\n5. Mail and Parcel Handling<\/h3>\n
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\n6. Conduct and Disruption<\/h3>\n
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\n7. Client Declarations<\/h3>\n
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\n8. Communications<\/h3>\n
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