{"id":7839,"date":"2026-06-15T17:53:28","date_gmt":"2026-06-15T09:53:28","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/?page_id=7839"},"modified":"2026-08-07T17:17:42","modified_gmt":"2026-08-07T09:17:42","slug":"faq-broadband","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/faq-broadband\/","title":{"rendered":"FAQ Broadband"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7839\" class=\"elementor elementor-7839\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5272c35 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5272c35\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-518172b\" data-id=\"518172b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e000cc9 elementor-widget elementor-widget-heading\" data-id=\"e000cc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14e0988 elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14e0988\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58e3688\" data-id=\"58e3688\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63d21ac elementor-widget elementor-widget-heading\" data-id=\"63d21ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Category<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0615d faq-tabs elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"1e0615d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-1e0615d\" class=\"eael-advance-tabs eael-tabs-vertical eael-tab-auto-active eael-tab-toggle\" data-tabid=\"1e0615d\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"\" role=\"tablist\">\n                                            <li id=\"getting-started\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"getting-started-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Getting Started<\/span>                                                    <\/li>\n                                            <li id=\"value-added-services\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"value-added-services-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Value-added Services<\/span>                                                    <\/li>\n                                            <li id=\"using-your-broadband\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"using-your-broadband-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Using Your Broadband<\/span>                                                    <\/li>\n                                            <li id=\"troubleshooting-support\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"troubleshooting-support-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Troubleshooting &amp; Support<\/span>                                                    <\/li>\n                                            <li id=\"billing-contract\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"billing-contract-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Billing &amp; Contract<\/span>                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"getting-started-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"getting-started-tab\">\n\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"value-added-services-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"value-added-services-tab\">\n\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"using-your-broadband-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"using-your-broadband-tab\">\n\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"troubleshooting-support-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"troubleshooting-support-tab\">\n\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"billing-contract-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"billing-contract-tab\">\n\t\t\t\t                            <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4df3110\" data-id=\"4df3110\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b034afc elementor-widget elementor-widget-heading\" data-id=\"b034afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3571909 faq-group faq-getting-started elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"3571909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-3571909\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"3571909\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"about-our-service\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-5601\"><span class=\"eael-accordion-tab-title\">About Our Service<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-5601\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"about-our-service\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is WhizComms Fibre Broadband?<\/div><div class=\"toggle-content\"><p>WhizComms Fibre Broadband provides residential subscribers with high-speed 3Gbps and 10Gbps home fibre broadband plans at highly competitive prices. Powered by next-generation XGSPON technology and operating on Singtel\u2019s trusted network infrastructure, our service delivers reliable and fast internet performance.<\/p><p>With symmetrical bandwidth, users benefit from equal download and upload speeds, ensuring a seamless experience across all online activities, including video conferencing, streaming, and online gaming.<\/p><p>All WhizComms broadband plans include:<\/p><ul><li>Optical Network Router (ONR)<\/li><li>Power adapter<\/li><li>Fibre patch cord<\/li><li>Ethernet cable<\/li><\/ul><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Why choose WhizComms Home Fibre Broadband?<\/div><div class=\"toggle-content\"><p><strong>Enjoy blazing fast and reliable connectivity<\/strong> with high-speed fibre broadband that delivers consistent performance throughout the day, even during peak hours. Whether it is browsing, streaming, gaming, or video conferencing, you can expect a smooth and uninterrupted experience.<\/p><p><strong>Connect multiple devices with ease<\/strong> as symmetrical upload and download speeds support simultaneous usage across your household. From work to entertainment, everyone can stay connected without slowdowns.<\/p><p><strong>Save more with affordable monthly plans<\/strong> available on 12- and 24-month contracts, offering excellent value without compromising on speed or reliability. Enjoy premium fibre broadband at a price that fits your budget.<\/p><p><strong>Pay less through a fully digital experience<\/strong> with e-commerce sign-ups, electronic registration, and e-billing. By operating without physical retail stores and encouraging self-service, cost savings are passed directly to you.<\/p><p><strong>Choose only what you need<\/strong> with a no-frills approach that gives you the flexibility to select your preferred wireless routers and accessories. This keeps prices low while allowing you to customise your home network setup to suit your needs.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What are the typical broadband speeds offered?<\/div><div class=\"toggle-content\"><p>The typical speeds represent the realistic average speed that users typically experience during everyday usage in real-world conditions. The typical download speed range is computed to reflect that, at least 90% of the time, a user should experience the lower bound speed or higher. For more information, or latest updated typical broadband speeds, visit <a href=\"https\/\/www.singtel.com\/personal\/support\/broadband\/typical-download-speeds\" target=\"_new\">https\/\/www.singtel.com\/personal\/support\/broadband\/typical-download-speeds<\/a>.<\/p><p>The following speed test results are based on Singtel\u2019s measured readings across peak and off-peak hours. It is validated from April to July 2025.<\/p><p>*Peak hours are generally from 7pm \u2013 1am, while off-peak hours are generally from 1am \u2013 7pm.<\/p><p><strong>2.5Gbps (GPON) Broadband<\/strong><br \/><i>Note: Each device connection will be up to 1Gbps, with a total maximum bandwidth of 2.5Gbps.<br \/><\/i>Typical Local Download Speed for Wired Connection: 904.36 \u2013 905.22Mbps<\/p><p><strong>3Gbps (XGSPON) Broadband<br \/><\/strong>Typical Local Download Speed for Wired Connection: 2503.03 \u2013 2706.91Mbp<\/p><p><strong>10Gbps (XGSPON) Broadband<br \/><\/strong>Typical Local Download Speed for Wired Connection: 7573.90 \u2013 7785.33Mbps<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I really get up to the advertised speeds?<\/div><div class=\"toggle-content\"><p>Advertised speeds are maximum speeds that can be achieved under perfect conditions (e.g. no network congestion, minimal interference etc.), which are theoretical maximum speeds for optic fibre technology that we use today. However, the industry standard follows typical speeds.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What factors can affect my internet speed?<\/div><div class=\"toggle-content\"><p>There are many factors that may affect wired and WiFi speeds. Some of them includes but not limited to: background applications taking up additional bandwidth, security software and firewalls interrupting network traffic, number of connected devices, environmental factors (e.g. brick\/concrete walls, filled fish tanks, reflective surfaces etc), wireless router\/end user device WiFi standard, distance between wireless router and end user device.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What value-added services are available?<\/div><div class=\"toggle-content\"><p>WhizComms offers optional value-added services at affordable prices if customers require them. These services will be an additional cost on top of the existing broadband subscription.<\/p><ul><li><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/home-internet-filter\/\" target=\"_blank\" rel=\"noopener\">Home Internet Filter<\/a><\/li><li><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/home-digital-line\/\" target=\"_blank\" rel=\"noopener\">Home Digital Line<\/a> (add-on: Caller ID, Caller Non-Display)<\/li><\/ul><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"sign-up-installation\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-5602\"><span class=\"eael-accordion-tab-title\">Sign Up &amp; Installation<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-5602\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"sign-up-installation\"><div class=\"custom-accordion\">\n<div class=\"toggle-item\">\n<div class=\"toggle-header\">How do I sign up for WhizComms Fibre Broadband?<\/div>\n<div class=\"toggle-content\">\n\nInterested subscribers may <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/registration\" target=\"_blank\" rel=\"noopener\">sign up online,<\/a> then simply follow the sign up instructions.\n\nThe following information will be required during sign up:\n<ul>\n \t<li>Singpass Login (recommended)<\/li>\n \t<li>Personal Details<\/li>\n \t<li>Payment Information (Debit or Credit Card\/GIRO)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"toggle-item\">\n<div class=\"toggle-header\">How will I know if my sign-up is successful?<\/div>\n<div class=\"toggle-content\">\n\nAn order confirmation email will be sent to your registered email address. Alternatively, you may <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/login\" target=\"_new\">log in to your WhizComms account<\/a> and your pending order will be reflected. WhizComms provisioning department will call you within 3 working days to arrange for the broadband installation and service activation date.\n\n<\/div>\n<\/div>\n<div class=\"toggle-item\">\n<div class=\"toggle-header\">How do I prepare for fibre installation and what should I expect?<\/div>\n<div class=\"toggle-content\">\n\n<strong>Power &amp; equipment:<\/strong> Ensure there are power sockets near the Fibre Termination Point (FTP) for the ONR and router. A safety-certified extension plug may be useful. As a precautionary measure, do not remove the green FTP caps before installation.\n\n<strong>Installation appointment:<\/strong> If your home already has an FTP, only WhizComms installation is required. If not, an additional NetLink Trust (NLT) installation appointment will be required which will be arranged by us. WhizComms will then install and activate your broadband about 3 working days later (subject to installation slot availability).\n\n<strong>Additional devices:<\/strong> WhizComms only installs the Optical Network Router (ONR) and wireless router(s) we provide. You are you are required to self-install other devices.\n\n<\/div>\n<\/div>\n<div class=\"toggle-item\">\n<div class=\"toggle-header\">What if there are no electrical sockets near the Fibre Termination Point?<\/div>\n<div class=\"toggle-content\">\n\nSubscribers may inform WhizComms to make arrangements with NetLink Trust to relocate the FTP nearer to available electrical sockets (preferably to the main TV location). Note that the relocation of the FTP is chargeable by NetLink Trust (NLT) and WhizComms\u2019 installation appointment will be postponed until the relocation is completed. Please refer to the <a href=\"https:\/\/www.netlinktrust.com\/fibre-network\/fibre-network-for-homes\" target=\"_new\">NLT charges<\/a>.\n\n<\/div>\n<\/div>\n<div class=\"toggle-item\">\n<div class=\"toggle-header\">Can WhizComms assist in installing additional devices besides the ONR and routers?<\/div>\n<div class=\"toggle-content\">\n\nWhizComms will not be able to assist subscribers in installing devices not sold by us. Subscribers are strongly advised to procure wireless and mesh routers\/ access points from WhizComms unless they are familiar and confident with handling 3rd party wireless and mesh routers\/ access points.\n\n<\/div>\n<\/div>\n<div class=\"toggle-item\">\n<div class=\"toggle-header\">Is there a self-installation option available and what should I do?<\/div>\n<div class=\"toggle-content\">\n\nYes, self-installation option available for those who prefer to do their own WiFi setup, or to avoid installation fee. Simply send an email to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a> and indicate your request.\n\n<strong>Step 1. Check Optical Network Router box<\/strong> the following items:\n<div class=\"gray_box\">\n<div class=\"item\">\n\n<img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/optical-router-1.jpg\" alt=\"\" \/>\n<div class=\"item_name\">Optical Network Router<\/div>\n<\/div>\n<div class=\"item\">\n\n<img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/fibre-cord-1.jpg\" alt=\"\" \/>\n<div class=\"item_name\">Fibre Patch Cord<\/div>\n<\/div>\n<div class=\"item\">\n\n<img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/power-adapter-1.jpg\" alt=\"\" \/>\n<div class=\"item_name\">Power Adapter<\/div>\n<\/div>\n<div class=\"item\">\n\n<img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/lan-cable-1.jpg\" alt=\"\" \/>\n<div class=\"item_name\">LAN Cable<\/div>\n<\/div>\n<div class=\"item\">\n\n<img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/phone-cable-1.jpg\" alt=\"\" \/>\n<div class=\"item_name\">Phone Cable<\/div>\n<\/div>\n<\/div>\n<strong>\nStep 2. Connect Fibre Patch Cord<\/strong> from Fibre Termination Point (FTP) to the Optical Network Router (ONR). You should hear a \u2018click\u2019 sound when inserting the fibre patch cord into the FTP and ONR.\n\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-8357\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/07\/Illustration-Step-2-updated.jpg\" alt=\"\" width=\"737\" height=\"522\" \/>\n\n<em>Note: The location of ports and buttons may vary depending on your ONR model. If you need help locating them, please identify your ONR model and refer to the corresponding user guide on our <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/downloads-broadband\/\">Downloads<\/a> page.<\/em>\n\n<strong>Step 3. Connect the power adapter<\/strong> from the ONR\u2019s Power port to your home electrical outlet and power on.\n\n<img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/Illustration-Step-3-1.jpg\" alt=\"\" \/>\n\n<strong>Step 4. Verify the connection is successful.<\/strong> Check the ONR LED indicators to confirm that your connection is working normally. Depending on your ONR model, the location and availability of LED indicators may vary. In general, the LED lights should match the normal statuses shown below.\n<table class=\"table_light\">\n<tbody>\n<tr>\n<td><strong>ONR LED Indicator<\/strong><\/td>\n<td><strong>Normal Status<\/strong><\/td>\n<td><strong>Error Status<\/strong><\/td>\n<\/tr>\n<tr>\n<td>POWER<\/td>\n<td>Green<\/td>\n<td>No Light<\/td>\n<\/tr>\n<tr>\n<td>PON \/ LINK \/ AUTH<\/td>\n<td>Green<\/td>\n<td>Red \/ No Light<\/td>\n<\/tr>\n<tr>\n<td>INTERNET<\/td>\n<td>Green<\/td>\n<td><strong>2.5Gbps<\/strong> &#8211; No Light\n<strong>3Gbps\/10Gbps<\/strong> &#8211; No Light or FLashing Green<\/td>\n<\/tr>\n<tr>\n<td>LAN<\/td>\n<td>Green \/ Flashing Green<\/td>\n<td>No Light<\/td>\n<\/tr>\n<tr>\n<td>TEL 1 (if applicable)<\/td>\n<td>Green \/ Flashing Green<\/td>\n<td>No Light<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<em>Note: Some ONR models may not include all LED indicators shown above. Please refer to the indicators available on your ONR.<\/em>\n\n<strong>Step 5. Connect the LAN cable<\/strong> from the wireless router or device LAN Port to the ONR LAN Port (Refer to your router\u2019s user manual for set up).\n\nNote: 10Gbps Broadband subscribers should connect to the ONR 10G LAN Port for the best experience.\n\n<img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/Illustration-Setp-5.png\" alt=\"\" \/>\n\n<strong>Step 6. [If applicable] Connect the Phone Cable<\/strong> from your phone to TEL 1 Port. Reach out to us for troubleshooting if it does not work properly.\n\n<img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/Illustration-Step-6.png\" alt=\"\" \/>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5afe996 faq-group faq-valueadded-services elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5afe996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5afe996\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5afe996\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"home-digital-line\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9541\"><span class=\"eael-accordion-tab-title\">Home Digital Line<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-9541\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"home-digital-line\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is Home Digital Line?<\/div><div class=\"toggle-content\"><p>Home Digital Line is an add-on service available to all WhizComms Home Fibre Broadband subscribers. The service leverages on our Fibre Broadband service to establish calls.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is my phone compatible with the Home Digital Line service?<\/div><div class=\"toggle-content\"><p>Any analogue phone will be compatible with the service.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I set up my phone for the Home Digital Line service?<\/div><div class=\"toggle-content\"><p>Plug your phone to the TEL port on the back of the Optical Network Router (ONR).<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I apply for Home Digital Line?<\/div><div class=\"toggle-content\"><p>You may send us a request via email <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>. Add-on Services can only be applied with an active HDL service.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How long do the services take to activate?<\/div><div class=\"toggle-content\"><p>If you are getting a new number from us, allow up to 5 working days for the Home Digital Line or Add-on services to activate. If you wish to port your existing number, allow up to 10-14 days to activate.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I terminate the service anytime without penalty?<\/div><div class=\"toggle-content\"><p>Yes! This is a no-contract service so you may terminate anytime without penalty. However, do note that there is a minimum subscription period of 1 month.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I terminate this service?<\/div><div class=\"toggle-content\"><p>You may terminate the Home Digital Line or Add-on Services at any time without any additional charges. Please send a termination request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcommss.com.sg<\/a>. Allow up to 5 working days for the termination to take place.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"home-internet-filter\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9542\"><span class=\"eael-accordion-tab-title\">Home Internet Filter<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-9542\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"home-internet-filter\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is Home Internet Filter?<\/div><div class=\"toggle-content\"><p>Home Internet Filter is an add-on service available to all WhizComms Home Fibre Broadband subscribers. It provides an internet content filter for all devices connected to the same network.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I apply for Home Internet Filter?<\/div><div class=\"toggle-content\"><p>You can either select this service during sign up or send us a request via email <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How long does it take to activate?<\/div><div class=\"toggle-content\"><p>Allow up to 5 working days for the Home Internet Filter to activate.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Are there any extra charges?<\/div><div class=\"toggle-content\"><p>No, there are no extra charges.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I change the filter in the future?<\/div><div class=\"toggle-content\"><p>Yes, you can change the filter anytime at no extra charge. Please send us an email request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a> and allow up to 5 working days for the change to apply.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I whitelist certain devices?<\/div><div class=\"toggle-content\"><p>The Home Internet Filter applies to all devices connected to the same network. There is no device whitelisting feature at this moment.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I set specific websites to be filtered?<\/div><div class=\"toggle-content\"><p>There is no filter customization feature currently. If you need to change or temporarily turn off the filter, please send a request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>. Allow up to 5 working days for the change to take place.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">I have come across an inappropriate website even with the Home Internet Filter applied. What should I do?<\/div><div class=\"toggle-content\"><p>The website you have visited may not be included within the categories of your chosen filter. Please refer to the details above and change to another filter. If the inappropriate website you have visited does fall within the categories you are subscribed to, you can send a suggestion to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a> and we will review it.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I terminate the service anytime without penalty?<\/div><div class=\"toggle-content\"><p>Yes! This is a no-contract service so you may terminate anytime without penalty. Do note that there is a minimum subscription period of 1 month.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I terminate this service?<\/div><div class=\"toggle-content\"><p>Please send a termination request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>. Allow up to 5 working days for the termination to take place.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0ca92 faq-group faq-using-your-broadband elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"4f0ca92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-4f0ca92\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"4f0ca92\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"equipment-setup\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-8281\"><span class=\"eael-accordion-tab-title\">Equipment &amp; Setup<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-8281\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"equipment-setup\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is an Optical Network Router (ONR)?<\/div><div class=\"toggle-content\"><p>An Optical Network Router (ONR), is a device that includes the functions of an optical network terminal and a router. The router function does not provide wireless capability.<\/p><p><strong>Ethernet ports:<\/strong> All XGSPON and GPON ONRs include multiple Ethernet ports, providing reliable wired connections for multiple devic<\/p><p><strong>Wireless access:<\/strong> To get WiFi, you will need a wireless router. Options include:<\/p><ul><li>Purchase from WhizComm<\/li><li>Use your own wireless router (any 3rd party branded routers are compatible with our broadband service).<\/li><\/ul><p><strong>Specifications:<\/strong> Full ONR specifications are available on our Broadband Download page.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What equipment do I need to maximise my internet speed?<\/div><div class=\"toggle-content\"><p>Here is a list of recommended equipment to maximise your GPON Broadband speed, but not limited to:<\/p><ul><li>Cat 5e LAN network cable<\/li><li>1 Gigabit Network Switch<\/li><li>1 Gigabit Network Adapter<\/li><li>Smart Devices capable of achieving 1 Gigabit<\/li><li>Wireless router with 1 Gigabit WAN\/LAN port(s)<\/li><\/ul><p>Here is a list of recommended equipment to maximise your XGSPON Broadband speed, but not limited to:<\/p><ul><li>Cat 6\/6a LAN network cable<\/li><li>3 or 10 Gigabit Network Switch<\/li><li>3 or 10 Gigabit Network Adapter<\/li><li>Smart Devices with USB-C (Thunderbolt 3\/USB 4)<\/li><li>Wireless router with 3 or 10 Gigabit WAN\/LAN port(s)<\/li><\/ul><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"network-settings\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-8282\"><span class=\"eael-accordion-tab-title\">Network Settings<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-8282\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"network-settings\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">Can I change the ONR\u2019s LAN IP segment?<\/div><div class=\"toggle-content\"><p>The LAN segment of the ONR IP address range can be changed. Please <a href=\"#contact_section\">contact us<\/a> for the guide.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Why does the ONR have both a public WAN IP and an internal LAN IP?<\/div><div class=\"toggle-content\"><p>WhizComms ONR has both a WAN segment that is allocated to the public IP address owned by WhizComms, and a LAN segment IP of 192.168.10.x as the ONR has wired router functions. To connect the ONR to an external wireless router would therefore see the WAN IP as an internal 192.168.10.x address. We recommend setting the external wireless device to Access Point mode. The ONR configuration page can be accessed via the browser with login details on the underside of the ONR.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I configure my own network or security settings?<\/div><div class=\"toggle-content\"><p>WhizComms does not support the configuration of network and security software (e.g. Port Forwarding or DDNS) as part of its provided Broadband Internet Service packages.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Does WhizComms throttle or shape traffic?<\/div><div class=\"toggle-content\"><p>WhizComms home fibre broadband plans come with Internet traffic management of Bit Torrent or Peer-to-Peer (P2P) file-sharing activities. Contrary to popular beliefs, this benefits Internet users as it ensures ample network bandwidth for all other Internet usage activities like video streaming, gaming and web surfing.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is IPv6 supported?<\/div><div class=\"toggle-content\"><p>WhizComms does not provide IPv6 at the moment.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7e5733 faq-group faq-troubleshooting-and-support elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"e7e5733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-e7e5733\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"e7e5733\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"troubleshooting-support\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2431\"><span class=\"eael-accordion-tab-title\">Troubleshooting &amp; Support<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2431\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"troubleshooting-support\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">Why is my internet slow?<\/div><div class=\"toggle-content\"><p>Internet speed can be affected by several factors:<\/p><p><strong>Distance from wireless router:<\/strong> The farther your device is from the router, the weaker the signal.<\/p><p><strong>Obstructions:<\/strong> Walls, floors and large furniture can reduce WiFi strength.<\/p><p><strong>Device limitations:<\/strong> Older devices or those with slower WiFi standards may experience lower speeds.<\/p><p><strong>Network congestion:<\/strong> Multiple devices using bandwidth simultaneously can reduce speed.<\/p><p><strong>Faulty or outdated equipment:<\/strong> ONRs, wireless routers or cables that are damaged or not optimised can reduce speed.<\/p><p><strong>Tips to improve speed:<\/strong><\/p><ul><li>Use a wired Ethernet connection for critical devices.<\/li><li>Move closer to the wireless router.<\/li><li>Reduce obstacles or relocate your wireless router to a central location.<\/li><li>Ensure your devices and network equipment support the speed offered by your plan.<\/li><li>Check for firmware update for your wireless router and devices.<\/li><li>Consider adding a mesh WiFi system for 4-room flat or larger ho<\/li><\/ul><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What should I do if my network equipment is faulty?<\/div><div class=\"toggle-content\"><p>Optical Network Router: Contact us to schedule for a free replacement. If the ONR is damaged by the user, there will be a <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/tcs-broadband\/\" target=\"_blank\" rel=\"noopener\">replacement fee<\/a>.<\/p><p><strong>Wireless Router:<\/strong> Contact the router manufacturer for troubleshooting and replacement if it is under warranty.<\/p><p><strong>Fibre Termination Point:<\/strong> Contact us to schedule for NetLink Trust installation <a href=\"https:\/\/www.netlinktrust.com\/fibre-network\/fibre-network-for-homes\" target=\"_blank\" rel=\"noopener\">(NLT charges may apply)<\/a>.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What is an Onsite WiFi Audit Service?<\/div><div class=\"toggle-content\"><p>Our Onsite Wi-Fi Audit is a value-added service provided by WhizComms at no extra charge for all Fibre Broadband plans with router(s) included. WhizComms Field Engineers will help to locate and advise the position of the wireless routers for the best coverage.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Where can I get more help or technical support?<\/div><div class=\"toggle-content\"><p>Contact us to receive technical support either remotely or onsite.<\/p><ul><li><strong>Remote support:<\/strong> Troubleshoot via live chat, phone or email.<\/li><li><strong>Onsite support:<\/strong> Schedule for an onsite visit (charges may apply if the issue is not caused by WhizComms equipment).<\/li><\/ul><p><strong>Important:<\/strong> Our field engineers are only specialised in devices sold by WhizComms. If the network connection issue is caused by 3rd party devices, it is highly recommended that you refer to the device manufacturer for assistance.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-432933e faq-group faq-billing-and-contract elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"432933e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-432933e\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"432933e\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"payment-charges\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-7041\"><span class=\"eael-accordion-tab-title\">Payment &amp; Charges<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7041\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"payment-charges\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">Are there any one-time charges?<\/div><div class=\"toggle-content\"><p>All new broadband installations and relocations require NetLink Trust (NLT) Service Activation Fee and WhizComms Installation Fee (unless otherwise stated). Some broadband renewals may also require these charges. Additional fees may apply if extra work is needed, as determined by NLT or WhizComms.<\/p><p>Refer to our <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/promotion-tcs\/\">promotional terms and conditions<\/a> and <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/tcs-broadband\/\">general terms and conditions<\/a> for a full list of one-time charges (if applicable)<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What payment methods are accepted and how can I change them?<\/div><div class=\"toggle-content\"><p>We accept payment through VISA and Mastercard credit\/debit card and GIRO only.<\/p><p>For VISA and Mastercard credit\/debit card payment, you are required to enter your card information during sign up and a charge of $0.10 will be made for validation purposes. This $0.10 charge will be refunded back to you within 7 days. Your subscription fee and one-time fees (if applicable) will not be charged during sign up. They will be charged on your first bill instead.<\/p><p>For payment via GIRO, please download and complete the inter-bank GIRO form from our Broadband Download page. The original copy of the GIRO form must be submitted to our office for processing of application. Digital copy and digital signature will not be accepted.<\/p><p>How to change payment method:<\/p><p>a) <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/login\">Log in<\/a> to your WhizComms account.<\/p><p>b) Select My Profile &gt; Payment Method &gt; Change.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Where can I view or download my monthly e-Bill?<\/div><div class=\"toggle-content\"><p>View your monthly e-Bill by <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/login\">logging in<\/a> to your WhizComms account, then select \u2018e-Bills\u2019.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"contract-termination\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-7042\"><span class=\"eael-accordion-tab-title\">Contract &amp; Termination<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7042\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"contract-termination\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">How do I renew my contract?<\/div><div class=\"toggle-content\"><p>Subscribers whose contract is left with one month before expiry will receive renewal email and SMS with the latest home broadband plans available for renewal. Subscribers may follow the renewal instructions stated in the email.<\/p><p>Alternatively, subscribers can choose to <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/contact-us\/\">contact us<\/a> regarding renewal.<\/p><p>Any expired contract will be auto-renewed on a rolling month contract based on each speed\u2019s auto renewal price (T&amp;C 1.8) until we receive instructions to renew or terminate our service.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Why is my first bill higher than my monthly subscription fee?<\/div><div class=\"toggle-content\"><p>Your first bill includes the prorated subscription fee your first month, the full subscription fee for the second month, and any applicable one-time charges such as activation or installation fees.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is there a termination fee?<\/div><div class=\"toggle-content\"><p>There are no termination fees if your contract has already ended. Early termination charges will apply if you cancel before your contract expires.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What are the penalty charges for early termination?<\/div><div class=\"toggle-content\"><p>The early termination fee will be the remaining value of your contract period.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I terminate my broadband service upon contract expiry?<\/div><div class=\"toggle-content\"><p>Please email your termination request to whiz.info@whizcomms.com.sg. A minimum 7-day notice period is required from the date of your request. Before the termination can be completed, all outstanding payments must be fully settled. Accounts with unpaid balances will not be terminated until payment is received.<\/p><p>A final bill will be issued in the month following your confirmed termination.<\/p><p>All loaned equipment (ONR and power adaptor) must be returned to the WhizComms office in working condition within 7 days from your confirmed termination date. Charges for any non-returned, lost, or damaged loaned equipment will apply as outlined in <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/tcs-broadband\/\" target=\"_new\">Clause 1.9 of our Terms &amp; Conditions<\/a>.<\/p><p><strong>150 Kampong Ampat<br \/>#01-03 KA Centre<br \/>Singapore 368324<\/strong><\/p><p><strong>Operating hours<br \/>Mon \u2013 Fri: 10am \u2013 5pm<br \/>Weekends &amp; Public holidays: Closed<\/strong><\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cc0df84 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cc0df84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b9c0ac6\" data-id=\"6b9c0ac6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2544690 elementor-widget elementor-widget-heading\" data-id=\"2544690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Category<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-258b6b4 elementor-widget elementor-widget-html\" data-id=\"258b6b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-mobile-dropdown\">\r\n  <div class=\"faq-dropdown-header\" tabindex=\"0\">\r\n    <span class=\"faq-dropdown-label\">Getting Started<\/span>\r\n    <svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right faq-dropdown-chevron\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\r\n  <\/div>\r\n  <ul class=\"faq-dropdown-options\">\r\n    <li class=\"active\" data-label=\"Getting Started\">Getting Started<\/li>\r\n    <li data-label=\"Value-added Services\">Value-added Services<\/li>\r\n    <li data-label=\"Using Your Broadband\">Using Your Broadband<\/li>\r\n    <li data-label=\"Troubleshooting & Support\">Troubleshooting & Support<\/li>\r\n    <li data-label=\"Billing & Contract\">Billing & Contract<\/li>\r\n  <\/ul>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f8126d4\" data-id=\"6f8126d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-580b7e1 elementor-widget elementor-widget-heading\" data-id=\"580b7e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58706865 faq-group faq-getting-started elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"58706865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-58706865\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"58706865\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"about-our-service\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-accordion-tab-title\">About Our Service<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"about-our-service\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is WhizComms Fibre Broadband?<\/div><div class=\"toggle-content\"><p>WhizComms Fibre Broadband provides residential subscribers with high-speed 3Gbps and 10Gbps home fibre broadband plans at highly competitive prices. Powered by next-generation XGSPON technology and operating on Singtel\u2019s trusted network infrastructure, our service delivers reliable and fast internet performance.<\/p><p>With symmetrical bandwidth, users benefit from equal download and upload speeds, ensuring a seamless experience across all online activities, including video conferencing, streaming, and online gaming.<\/p><p>All WhizComms broadband plans include:<\/p><ul><li>Optical Network Router (ONR)<\/li><li>Power adapter<\/li><li>Fibre patch cord<\/li><li>Ethernet cable<\/li><\/ul><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Why choose WhizComms Home Fibre Broadband?<\/div><div class=\"toggle-content\"><p><strong>Enjoy blazing fast and reliable connectivity<\/strong> with high-speed fibre broadband that delivers consistent performance throughout the day, even during peak hours. Whether it is browsing, streaming, gaming, or video conferencing, you can expect a smooth and uninterrupted experience.<\/p><p><strong>Connect multiple devices with ease<\/strong> as symmetrical upload and download speeds support simultaneous usage across your household. From work to entertainment, everyone can stay connected without slowdowns.<\/p><p><strong>Save more with affordable monthly plans<\/strong> available on 12- and 24-month contracts, offering excellent value without compromising on speed or reliability. Enjoy premium fibre broadband at a price that fits your budget.<\/p><p><strong>Pay less through a fully digital experience<\/strong> with e-commerce sign-ups, electronic registration, and e-billing. By operating without physical retail stores and encouraging self-service, cost savings are passed directly to you.<\/p><p><strong>Choose only what you need<\/strong> with a no-frills approach that gives you the flexibility to select your preferred wireless routers and accessories. This keeps prices low while allowing you to customise your home network setup to suit your needs.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What are the typical broadband speeds offered?<\/div><div class=\"toggle-content\"><p>The typical speeds represent the realistic average speed that users typically experience during everyday usage in real-world conditions. The typical download speed range is computed to reflect that, at least 90% of the time, a user should experience the lower bound speed or higher. For more information, or latest updated typical broadband speeds, visit <a href=\"https\/\/www.singtel.com\/personal\/support\/broadband\/typical-download-speeds\" target=\"_new\">https\/\/www.singtel.com\/personal\/support\/broadband\/typical-download-speeds<\/a>.<\/p><p>The following speed test results are based on Singtel\u2019s measured readings across peak and off-peak hours. It is validated from April to July 2025.<\/p><p>*Peak hours are generally from 7pm \u2013 1am, while off-peak hours are generally from 1am \u2013 7pm.<\/p><p><strong>2.5Gbps (GPON) Broadband<\/strong><br \/><i>Note: Each device connection will be up to 1Gbps, with a total maximum bandwidth of 2.5Gbps.<br \/><\/i>Typical Local Download Speed for Wired Connection: 904.36 \u2013 905.22Mbps<\/p><p><strong>3Gbps (XGSPON) Broadband<br \/><\/strong>Typical Local Download Speed for Wired Connection: 2503.03 \u2013 2706.91Mbp<\/p><p><strong>10Gbps (XGSPON) Broadband<br \/><\/strong>Typical Local Download Speed for Wired Connection: 7573.90 \u2013 7785.33Mbps<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I really get up to the advertised speeds?<\/div><div class=\"toggle-content\"><p>Advertised speeds are maximum speeds that can be achieved under perfect conditions (e.g. no network congestion, minimal interference etc.), which are theoretical maximum speeds for optic fibre technology that we use today. However, the industry standard follows typical speeds.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What factors can affect my internet speed?<\/div><div class=\"toggle-content\"><p>There are many factors that may affect wired and WiFi speeds. Some of them includes but not limited to: background applications taking up additional bandwidth, security software and firewalls interrupting network traffic, number of connected devices, environmental factors (e.g. brick\/concrete walls, filled fish tanks, reflective surfaces etc), wireless router\/end user device WiFi standard, distance between wireless router and end user device.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What value-added services are available?<\/div><div class=\"toggle-content\"><p>WhizComms offers optional value-added services at affordable prices if customers require them. These services will be an additional cost on top of the existing broadband subscription.<\/p><ul><li><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/home-internet-filter\/\" target=\"_blank\" rel=\"noopener\">Home Internet Filter<\/a><\/li><li><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/home-digital-line\/\" target=\"_blank\" rel=\"noopener\">Home Digital Line<\/a> (add-on: Caller ID, Caller Non-Display)<\/li><\/ul><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"sign-up-installation\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-accordion-tab-title\">Sign Up &amp; Installation<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"sign-up-installation\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">How do I sign up for WhizComms Fibre Broadband?<\/div><div class=\"toggle-content\"><p>Interested subscribers may <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/registration\" target=\"_blank\" rel=\"noopener\">sign up online,<\/a> then simply follow the sign up instructions.<\/p><p>The following information will be required during sign up:<\/p><ul><li>Singpass Login (recommended)<\/li><li>Personal Details<\/li><li>Payment Information (Debit or Credit Card\/GIRO)<\/li><\/ul><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How will I know if my sign-up is successful?<\/div><div class=\"toggle-content\"><p>An order confirmation email will be sent to your registered email address. Alternatively, you may <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/login\" target=\"_new\">log in to your WhizComms account<\/a> and your pending order will be reflected. WhizComms provisioning department will call you within 3 working days to arrange for the broadband installation and service activation date.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I prepare for fibre installation and what should I expect?<\/div><div class=\"toggle-content\"><p><strong>Power &amp; equipment:<\/strong> Ensure there are power sockets near the Fibre Termination Point (FTP) for the ONR and router. A safety-certified extension plug may be useful. As a precautionary measure, do not remove the green FTP caps before installation.<\/p><p><strong>Installation appointment:<\/strong> If your home already has an FTP, only WhizComms installation is required. If not, an additional NetLink Trust (NLT) installation appointment will be required which will be arranged by us. WhizComms will then install and activate your broadband about 3 working days later (subject to installation slot availability).<\/p><p><strong>Additional devices:<\/strong> WhizComms only installs the Optical Network Router (ONR) and wireless router(s) we provide. You are you are required to self-install other devices.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What if there are no electrical sockets near the Fibre Termination Point?<\/div><div class=\"toggle-content\"><p>Subscribers may inform WhizComms to make arrangements with NetLink Trust to relocate the FTP nearer to available electrical sockets (preferably to the main TV location). Note that the relocation of the FTP is chargeable by NetLink Trust (NLT) and WhizComms\u2019 installation appointment will be postponed until the relocation is completed. Please refer to the <a href=\"https:\/\/www.netlinktrust.com\/fibre-network\/fibre-network-for-homes\" target=\"_new\">NLT charges<\/a>.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can WhizComms assist in installing additional devices besides the ONR and routers?<\/div><div class=\"toggle-content\"><p>WhizComms will not be able to assist subscribers in installing devices not sold by us. Subscribers are strongly advised to procure wireless and mesh routers\/ access points from WhizComms unless they are familiar and confident with handling 3rd party wireless and mesh routers\/ access points.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is there a self-installation option available and what should I do?<\/div><div class=\"toggle-content\"><p>Yes, self-installation option available for those who prefer to do their own WiFi setup, or to avoid installation fee. Simply send an email to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a> and indicate your request.<\/p><p><strong>Step 1. Check Optical Network Router box<\/strong> the following items:<\/p><div class=\"gray_box\"><div class=\"item\"><img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/optical-router-1.jpg\" alt=\"\" \/><div class=\"item_name\">Optical Network Router<\/div><\/div><div class=\"item\"><img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/fibre-cord-1.jpg\" alt=\"\" \/><div class=\"item_name\">Fibre Patch Cord<\/div><\/div><div class=\"item\"><img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/power-adapter-1.jpg\" alt=\"\" \/><div class=\"item_name\">Power Adapter<\/div><\/div><div class=\"item\"><img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/lan-cable-1.jpg\" alt=\"\" \/><div class=\"item_name\">LAN Cable<\/div><\/div><div class=\"item\"><img decoding=\"async\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/phone-cable-1.jpg\" alt=\"\" \/><div class=\"item_name\">Phone Cable<\/div><\/div><\/div><p><strong><br \/>Step 2. Connect Fibre Patch Cord<\/strong> from Fibre Termination Point (FTP) to the Optical Network Router (ONR). You should hear a \u2018click\u2019 sound when inserting the fibre patch cord into the FTP and ONR.<\/p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-8357\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/07\/Illustration-Step-2-updated.jpg\" alt=\"\" width=\"737\" height=\"522\" \/><p><em>Note: The location of ports and buttons may vary depending on your ONR model. If you need help locating them, please identify your ONR model and refer to the corresponding user guide on our <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/downloads-broadband\/\">Downloads<\/a> page.<\/em><\/p><p><strong>Step 3. Connect the power adapter<\/strong> from the ONR\u2019s Power port to your home electrical outlet and power on.<\/p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/Illustration-Step-3-1.jpg\" alt=\"\" \/><p><strong>Step 4. Verify the connection is successful.<\/strong> Check the ONR LED indicators to confirm that your connection is working normally. Depending on your ONR model, the location and availability of LED indicators may vary. In general, the LED lights should match the normal statuses shown below.<\/p><table class=\"table_light\"><tbody><tr><td><strong>ONR LED Indicator<\/strong><\/td><td><strong>Normal Status<\/strong><\/td><td><strong>Error Status<\/strong><\/td><\/tr><tr><td>POWER<\/td><td>Green<\/td><td>No Light<\/td><\/tr><tr><td>PON \/ LINK \/ AUTH<\/td><td>Green<\/td><td>Red \/ No Light<\/td><\/tr><tr><td>INTERNET<\/td><td>Green<\/td><td><strong>2.5Gbps<\/strong> &#8211; No Light<br \/><strong>3Gbps\/10Gbps<\/strong> &#8211; No Light or FLashing Green<\/td><\/tr><tr><td>LAN<\/td><td>Green \/ Flashing Green<\/td><td>No Light<\/td><\/tr><tr><td>TEL 1 (if applicable)<\/td><td>Green \/ Flashing Green<\/td><td>No Light<\/td><\/tr><\/tbody><\/table><p><em>Note: Some ONR models may not include all LED indicators shown above. Please refer to the indicators available on your ONR.<\/em><\/p><p><strong>Step 5. Connect the LAN cable<\/strong> from the wireless router or device LAN Port to the ONR LAN Port (Refer to your router\u2019s user manual for set up).<\/p><p>Note: 10Gbps Broadband subscribers should connect to the ONR 10G LAN Port for the best experience.<\/p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/Illustration-Setp-5.png\" alt=\"\" \/><p><strong>Step 6. [If applicable] Connect the Phone Cable<\/strong> from your phone to TEL 1 Port. Reach out to us for troubleshooting if it does not work properly.<\/p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/06\/Illustration-Step-6.png\" alt=\"\" \/><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d19c140 faq-group faq-valueadded-services elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"6d19c140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-6d19c140\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"6d19c140\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"home-digital-line\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1831\"><span class=\"eael-accordion-tab-title\">Home Digital Line<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1831\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"home-digital-line\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is Home Digital Line?<\/div><div class=\"toggle-content\"><p>Home Digital Line is an add-on service available to all WhizComms Home Fibre Broadband subscribers. The service leverages on our Fibre Broadband service to establish calls.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is my phone compatible with the Home Digital Line service?<\/div><div class=\"toggle-content\"><p>Any analogue phone will be compatible with the service.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I set up my phone for the Home Digital Line service?<\/div><div class=\"toggle-content\"><p>Plug your phone to the TEL port on the back of the Optical Network Router (ONR).<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I apply for Home Digital Line?<\/div><div class=\"toggle-content\"><p>You may send us a request via email <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>. Add-on Services can only be applied with an active HDL service.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How long do the services take to activate?<\/div><div class=\"toggle-content\"><p>If you are getting a new number from us, allow up to 5 working days for the Home Digital Line or Add-on services to activate. If you wish to port your existing number, allow up to 10-14 days to activate.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I terminate the service anytime without penalty?<\/div><div class=\"toggle-content\"><p>Yes! This is a no-contract service so you may terminate anytime without penalty. However, do note that there is a minimum subscription period of 1 month.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I terminate this service?<\/div><div class=\"toggle-content\"><p>You may terminate the Home Digital Line or Add-on Services at any time without any additional charges. Please send a termination request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcommss.com.sg<\/a>. Allow up to 5 working days for the termination to take place.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"home-internet-filter\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1832\"><span class=\"eael-accordion-tab-title\">Home Internet Filter<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1832\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"home-internet-filter\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is Home Internet Filter?<\/div><div class=\"toggle-content\"><p>Home Internet Filter is an add-on service available to all WhizComms Home Fibre Broadband subscribers. It provides an internet content filter for all devices connected to the same network.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I apply for Home Internet Filter?<\/div><div class=\"toggle-content\"><p>You can either select this service during sign up or send us a request via email <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How long does it take to activate?<\/div><div class=\"toggle-content\"><p>Allow up to 5 working days for the Home Internet Filter to activate.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Are there any extra charges?<\/div><div class=\"toggle-content\"><p>No, there are no extra charges.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I change the filter in the future?<\/div><div class=\"toggle-content\"><p>Yes, you can change the filter anytime at no extra charge. Please send us an email request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a> and allow up to 5 working days for the change to apply.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I whitelist certain devices?<\/div><div class=\"toggle-content\"><p>The Home Internet Filter applies to all devices connected to the same network. There is no device whitelisting feature at this moment.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I set specific websites to be filtered?<\/div><div class=\"toggle-content\"><p>There is no filter customization feature currently. If you need to change or temporarily turn off the filter, please send a request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>. Allow up to 5 working days for the change to take place.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">I have come across an inappropriate website even with the Home Internet Filter applied. What should I do?<\/div><div class=\"toggle-content\"><p>The website you have visited may not be included within the categories of your chosen filter. Please refer to the details above and change to another filter. If the inappropriate website you have visited does fall within the categories you are subscribed to, you can send a suggestion to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a> and we will review it.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I terminate the service anytime without penalty?<\/div><div class=\"toggle-content\"><p>Yes! This is a no-contract service so you may terminate anytime without penalty. Do note that there is a minimum subscription period of 1 month.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I terminate this service?<\/div><div class=\"toggle-content\"><p>Please send a termination request to <a href=\"mailto:whiz.info@whizcomms.com.sg\">whiz.info@whizcomms.com.sg<\/a>. Allow up to 5 working days for the termination to take place.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a434982 faq-group faq-using-your-broadband elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"a434982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-a434982\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"a434982\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"equipment-setup\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1721\"><span class=\"eael-accordion-tab-title\">Equipment &amp; Setup<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1721\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"equipment-setup\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">What is an Optical Network Router (ONR)?<\/div><div class=\"toggle-content\"><p>An Optical Network Router (ONR), is a device that includes the functions of an optical network terminal and a router. The router function does not provide wireless capability.<\/p><p><strong>Ethernet ports:<\/strong> All XGSPON and GPON ONRs include multiple Ethernet ports, providing reliable wired connections for multiple devic<\/p><p><strong>Wireless access:<\/strong> To get WiFi, you will need a wireless router. Options include:<\/p><ul><li>Purchase from WhizComm<\/li><li>Use your own wireless router (any 3rd party branded routers are compatible with our broadband service).<\/li><\/ul><p><strong>Specifications:<\/strong> Full ONR specifications are available on our Broadband Download page.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What equipment do I need to maximise my internet speed?<\/div><div class=\"toggle-content\"><p>Here is a list of recommended equipment to maximise your GPON Broadband speed, but not limited to:<\/p><ul><li>Cat 5e LAN network cable<\/li><li>1 Gigabit Network Switch<\/li><li>1 Gigabit Network Adapter<\/li><li>Smart Devices capable of achieving 1 Gigabit<\/li><li>Wireless router with 1 Gigabit WAN\/LAN port(s)<\/li><\/ul><p>Here is a list of recommended equipment to maximise your XGSPON Broadband speed, but not limited to:<\/p><ul><li>Cat 6\/6a LAN network cable<\/li><li>3 or 10 Gigabit Network Switch<\/li><li>3 or 10 Gigabit Network Adapter<\/li><li>Smart Devices with USB-C (Thunderbolt 3\/USB 4)<\/li><li>Wireless router with 3 or 10 Gigabit WAN\/LAN port(s)<\/li><\/ul><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"network-settings\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1722\"><span class=\"eael-accordion-tab-title\">Network Settings<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1722\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"network-settings\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">Can I change the ONR\u2019s LAN IP segment?<\/div><div class=\"toggle-content\"><p>The LAN segment of the ONR IP address range can be changed. Please <a href=\"#contact_section\">contact us<\/a> for the guide.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Why does the ONR have both a public WAN IP and an internal LAN IP?<\/div><div class=\"toggle-content\"><p>WhizComms ONR has both a WAN segment that is allocated to the public IP address owned by WhizComms, and a LAN segment IP of 192.168.10.x as the ONR has wired router functions. To connect the ONR to an external wireless router would therefore see the WAN IP as an internal 192.168.10.x address. We recommend setting the external wireless device to Access Point mode. The ONR configuration page can be accessed via the browser with login details on the underside of the ONR.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Can I configure my own network or security settings?<\/div><div class=\"toggle-content\"><p>WhizComms does not support the configuration of network and security software (e.g. Port Forwarding or DDNS) as part of its provided Broadband Internet Service packages.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Does WhizComms throttle or shape traffic?<\/div><div class=\"toggle-content\"><p>WhizComms home fibre broadband plans come with Internet traffic management of Bit Torrent or Peer-to-Peer (P2P) file-sharing activities. Contrary to popular beliefs, this benefits Internet users as it ensures ample network bandwidth for all other Internet usage activities like video streaming, gaming and web surfing.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is IPv6 supported?<\/div><div class=\"toggle-content\"><p>WhizComms does not provide IPv6 at the moment.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4545e2 faq-group faq-troubleshooting-and-support elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"6f4545e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-6f4545e2\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"6f4545e2\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"troubleshooting-support\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1861\"><span class=\"eael-accordion-tab-title\">Troubleshooting &amp; Support<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1861\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"troubleshooting-support\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">Why is my internet slow?<\/div><div class=\"toggle-content\"><p>Internet speed can be affected by several factors:<\/p><p><strong>Distance from wireless router:<\/strong> The farther your device is from the router, the weaker the signal.<\/p><p><strong>Obstructions:<\/strong> Walls, floors and large furniture can reduce WiFi strength.<\/p><p><strong>Device limitations:<\/strong> Older devices or those with slower WiFi standards may experience lower speeds.<\/p><p><strong>Network congestion:<\/strong> Multiple devices using bandwidth simultaneously can reduce speed.<\/p><p><strong>Faulty or outdated equipment:<\/strong> ONRs, wireless routers or cables that are damaged or not optimised can reduce speed.<\/p><p><strong>Tips to improve speed:<\/strong><\/p><ul><li>Use a wired Ethernet connection for critical devices.<\/li><li>Move closer to the wireless router.<\/li><li>Reduce obstacles or relocate your wireless router to a central location.<\/li><li>Ensure your devices and network equipment support the speed offered by your plan.<\/li><li>Check for firmware update for your wireless router and devices.<\/li><li>Consider adding a mesh WiFi system for 4-room flat or larger ho<\/li><\/ul><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What should I do if my network equipment is faulty?<\/div><div class=\"toggle-content\"><p>Optical Network Router: Contact us to schedule for a free replacement. If the ONR is damaged by the user, there will be a <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/tcs-broadband\/\" target=\"_blank\" rel=\"noopener\">replacement fee<\/a>.<\/p><p><strong>Wireless Router:<\/strong> Contact the router manufacturer for troubleshooting and replacement if it is under warranty.<\/p><p><strong>Fibre Termination Point:<\/strong> Contact us to schedule for NetLink Trust installation <a href=\"https:\/\/www.netlinktrust.com\/fibre-network\/fibre-network-for-homes\" target=\"_blank\" rel=\"noopener\">(NLT charges may apply)<\/a>.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What is an Onsite WiFi Audit Service?<\/div><div class=\"toggle-content\"><p>Our Onsite Wi-Fi Audit is a value-added service provided by WhizComms at no extra charge for all Fibre Broadband plans with router(s) included. WhizComms Field Engineers will help to locate and advise the position of the wireless routers for the best coverage.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Where can I get more help or technical support?<\/div><div class=\"toggle-content\"><p>Contact us to receive technical support either remotely or onsite.<\/p><ul><li><strong>Remote support:<\/strong> Troubleshoot via live chat, phone or email.<\/li><li><strong>Onsite support:<\/strong> Schedule for an onsite visit (charges may apply if the issue is not caused by WhizComms equipment).<\/li><\/ul><p><strong>Important:<\/strong> Our field engineers are only specialised in devices sold by WhizComms. If the network connection issue is caused by 3rd party devices, it is highly recommended that you refer to the device manufacturer for assistance.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-507ed9b6 faq-group faq-billing-and-contract elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"507ed9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-507ed9b6\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"507ed9b6\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"payment-charges\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1351\"><span class=\"eael-accordion-tab-title\">Payment &amp; Charges<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1351\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"payment-charges\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">Are there any one-time charges?<\/div><div class=\"toggle-content\"><p>All new broadband installations and relocations require NetLink Trust (NLT) Service Activation Fee and WhizComms Installation Fee (unless otherwise stated). Some broadband renewals may also require these charges. Additional fees may apply if extra work is needed, as determined by NLT or WhizComms.<\/p><p>Refer to our <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/promotion-tcs\/\">promotional terms and conditions<\/a> and <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/tcs-broadband\/\">general terms and conditions<\/a> for a full list of one-time charges (if applicable)<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What payment methods are accepted and how can I change them?<\/div><div class=\"toggle-content\"><p>We accept payment through credit\/debit card and GIRO only.<\/p><p>For credit\/debit card payment, you are required to enter your card information during sign up and a charge of $0.10 will be made for validation purposes. This $0.10 charge will be refunded back to you within 7 days. Your subscription fee and one-time fees (if applicable) will not be charged during sign up. They will be charged on your first bill instead.<\/p><p>For payment via GIRO, please download and complete the inter-bank GIRO form from our Broadband Download page. The original copy of the GIRO form must be submitted to our office for processing of application. Digital copy and digital signature will not be accepted.<\/p><p>How to change payment method:<\/p><p>a) <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/login\">Log in<\/a> to your WhizComms account.<\/p><p>b) Select My Profile &gt; Payment Method &gt; Change.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Where can I view or download my monthly e-Bill?<\/div><div class=\"toggle-content\"><p>View your monthly e-Bill by <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/account.whizcomms.com.sg\/page\/login\">logging in<\/a> to your WhizComms account, then select \u2018e-Bills\u2019.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"contract-termination\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1352\"><span class=\"eael-accordion-tab-title\">Contract &amp; Termination<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1352\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"contract-termination\"><div class=\"custom-accordion\"><div class=\"toggle-item\"><div class=\"toggle-header\">How do I renew my contract?<\/div><div class=\"toggle-content\"><p>Subscribers whose contract is left with one month before expiry will receive renewal email and SMS with the latest home broadband plans available for renewal. Subscribers may follow the renewal instructions stated in the email.<\/p><p>Alternatively, subscribers can choose to <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/contact-us\/\">contact us<\/a> regarding renewal.<\/p><p>Any expired contract will be auto-renewed on a rolling month contract based on each speed\u2019s auto renewal price (T&amp;C 1.8) until we receive instructions to renew or terminate our service.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Why is my first bill higher than my monthly subscription fee?<\/div><div class=\"toggle-content\"><p>Your first bill includes the prorated subscription fee your first month, the full subscription fee for the second month, and any applicable one-time charges such as activation or installation fees.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">Is there a termination fee?<\/div><div class=\"toggle-content\"><p>There are no termination fees if your contract has already ended. Early termination charges will apply if you cancel before your contract expires.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">What are the penalty charges for early termination?<\/div><div class=\"toggle-content\"><p>The early termination fee will be the remaining value of your contract period.<\/p><\/div><\/div><div class=\"toggle-item\"><div class=\"toggle-header\">How do I terminate my broadband service upon contract expiry?<\/div><div class=\"toggle-content\"><p>To terminate your broadband service, please <a href=\"https:\/\/forms.gle\/bZ2YHavT7K3Jsj8D8\" target=\"_new\">submit a termination request<\/a>. A minimum 7-day notice period is required from the date of your request. Before the termination can be completed, all outstanding payments must be fully settled. Accounts with unpaid balances will not be terminated until payment is received.<\/p><p>A final bill will be issued in the month following your confirmed termination.<\/p><p>All loaned equipment (ONR and power adaptor) must be returned to the WhizComms office in working condition within 7 days from your confirmed termination date. Charges for any non-returned, lost, or damaged loaned equipment will apply as outlined in <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/tcs-broadband\/\" target=\"_new\">Clause 1.9 of our Terms &amp; Conditions<\/a>.<\/p><p><strong>150 Kampong Ampat<br \/>#01-03 KA Centre<br \/>Singapore 368324<\/strong><\/p><p><strong>Operating hours<br \/>Mon \u2013 Fri: 10am \u2013 5pm<br \/>Weekends &amp; Public holidays: Closed<\/strong><\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5651bdef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5651bdef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15d0b318\" data-id=\"15d0b318\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-561d7a27 elementor-widget elementor-widget-menu-anchor\" data-id=\"561d7a27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact_section\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31337acd elementor-widget elementor-widget-heading\" data-id=\"31337acd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Still need help? Contact Us.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f96b4c3 elementor-widget elementor-widget-text-editor\" data-id=\"3f96b4c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To serve you better and faster, live chat or email channels are highly recommended.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-42adb192 elementor-section-content-space-between elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42adb192\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2dc12ea\" data-id=\"2dc12ea\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3ec599 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a3ec599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2025\/11\/hotline_ico.png\" class=\"attachment-full size-full wp-image-5530\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Hotline<\/h2><p class=\"elementor-image-box-description\">Call us at 6797 0778<br>for more information.<br><br>\n<strong>Operating Hours<\/strong><br><br>\n9AM - 9PM (Weekdays &amp; Eve of PH)<br>\n9AM - 6PM (Weekends &amp; PH)<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6c0174 elementor-align-center blue_button elementor-widget elementor-widget-button\" data-id=\"b6c0174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+6567970778\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-76fcaec1\" data-id=\"76fcaec1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53996b98 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"53996b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2025\/11\/chat_ico.png\" class=\"attachment-full size-full wp-image-5531\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Live Chat<\/h2><p class=\"elementor-image-box-description\"><strong>Operating Hours<\/strong><br><br>\n9AM - 9PM (Weekdays &amp; Eve of PH)<br>\n9AM - 6PM (Weekends &amp; PH)<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-236d9f92 elementor-align-center blue_button elementor-widget elementor-widget-button\" data-id=\"236d9f92\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"openChat\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Chat Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-49e4e078\" data-id=\"49e4e078\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f98d49 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"5f98d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2025\/11\/mail_ico.png\" class=\"attachment-full size-full wp-image-5521\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Email<\/h2><p class=\"elementor-image-box-description\">Response may take up to 3 working days.<br><br>\n<strong>General Enquiry<\/strong><br>whiz.info@whizcomms.com.sg<br>\n<strong>Billing &amp; Payment<\/strong><br> finance@whizcomms.com.sg<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14ede0ad elementor-align-center blue_button elementor-widget elementor-widget-button\" data-id=\"14ede0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:whiz.info@whizcomms.com.sg\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">General Enquiry<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-590d05ae elementor-align-center blue_button elementor-widget elementor-widget-button\" data-id=\"590d05ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:finance@whizcomms.com.sg\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Billing &amp; Payment Enquiry<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78de4b8c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78de4b8c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3caeb02b\" data-id=\"3caeb02b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60f36b8e elementor-widget elementor-widget-heading\" data-id=\"60f36b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our Locations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef4025c elementor-widget elementor-widget-text-editor\" data-id=\"7ef4025c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sign up, renew, or speak with our team in person.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2822c355 elementor-section-content-space-between elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2822c355\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2caf96dc\" data-id=\"2caf96dc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a75f37e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"2a75f37e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/whizcomms.com.sg\/wp-content\/uploads\/2026\/04\/pin_ico.png\" class=\"attachment-full size-full wp-image-6954\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Main Office<\/h2><p class=\"elementor-image-box-description\"><strong>Operating Hours<\/strong><br><br>\nWeekdays 10:00AM - 5:00PM<br>\n(Excluding Eve of PH &amp; PH)<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10bc732d elementor-align-center blue_button elementor-widget elementor-widget-button\" data-id=\"10bc732d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maps.app.goo.gl\/v5syvhRDF265jxuj6\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get Direction<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d97c0a3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1d97c0a3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27aec4b4\" data-id=\"27aec4b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-278388b2 elementor-widget elementor-widget-html\" data-id=\"278388b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe\n  src=\"https:\/\/www.google.com\/maps\/d\/u\/1\/embed?mid=1Tmq5H2SozjDP7Zki54xkJTe47A0-pv0&ehbc=2E312F\"\n  width=\"100%\"\n  height=\"400\"\n  style=\"border:0;\"\n  allowfullscreen=\"\"\n  loading=\"lazy\">\n<\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Category Getting Started Value-added Services Using Your Broadband Troubleshooting &amp; Support Billing &amp; Contract Questions About Our ServiceWhat is WhizComms Fibre Broadband? WhizComms Fibre Broadband provides residential subscribers with high-speed 3Gbps and 10Gbps home fibre broadband plans at highly competitive prices. 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