{"id":2831,"date":"2025-12-02T09:14:57","date_gmt":"2025-12-02T01:14:57","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.breadtalk.com.sg\/?page_id=2831"},"modified":"2025-12-02T10:11:35","modified_gmt":"2025-12-02T02:11:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.breadtalk.com.sg\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Frequently Asked Questions<\/h1>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f6f6f6″ scene_position=”center” top_padding=”2%” bottom_padding=”4%” top_padding_phone=”8%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text]\n

Order Fulfillment<\/strong><\/h3>\n
    \n
  1. How will I know if BreadTalk received my order?<\/strong>
    \n\u2022 An order confirmation email will be sent to the email provided by you, confirming the details of your order. Please make sure to check your Spam or Junk Folders if you do not see our confirmation email in your inbox.<\/li>\n
  2. My order has an error\/is unsuccessful, what should I do?<\/strong>
    \n\u2022 You may reach us at salesenquiry@breadtalk.com<\/a><\/li>\n
  3. Can I amend or cancel my order?<\/strong>
    \n\u2022 Changes are only allowed for items of the same value. Please contact us by 3pm at least 2 days before your delivery.<\/li>\n
  4. There are missing items in my order, what do I do?<\/strong>
    \n\u2022 You may reach us at     salesenquiry@breadtalk.com<\/a><\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text]\n

    Shipping, Delivery and Payment<\/strong><\/h3>\n
      \n
    1. What are the available shipping options?<\/strong>
      \n\u2022 We provide delivery and self-collection at more than 40 islandwide BreadTalk outlets.<\/li>\n
    2. Where do we deliver?<\/strong>
      \n\u2022 We provide delivery to all locations in Singapore except the following: PO Box, military or protected areas, Changi Airfreight Centre, Changi Airport, Jurong Island, Jurong Port, MINDEF COMCEN and PSA Terminal Wharves \u2013 Tanjong Pagar\/Pasir Panjang\/Sembawang.<\/li>\n
    3. What are the delivery time slots?<\/strong>
      \n\u2022 There are 2 time slots, 10am to 1pm and 2pm to 7pm.<\/li>\n
    4. How long in advance should orders be placed?<\/strong>
      \n\u2022 Orders should be placed at least 3 days earlier by 11am.<\/li>\n
    5. Is there same day delivery?<\/strong>
      \n\u2022 No. The earliest delivery is 3 days later with orders placed by 11am.<\/li>\n
    6. How do I go about doing self-collection?<\/strong>
      \n\u2022 During checkout, please select self-collection and choose your preferred collection outlet. Do proceed to the outlet during your chosen collection day and show the counter staff your email confirmation.<\/li>\n
    7. What currency are the products listed in?<\/strong>
      \n\u2022 All products are listed in Singapore Dollars (SGD).<\/li>\n
    8. What payment options are available<\/strong>
      \n\u2022 We accept most online payment method mainly via MasterCard, Visa, American Express, Apple Pay, Alipay, Kakao Pay, ShopeePay, Grabpay and QR payment (Paynow, Promptpay).<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text]\n

      Help<\/strong><\/h3>\n
        \n
      1. I received damaged items<\/strong>
        \n\u2022 Please reach out to us with full details at         salesenquiry@breadtalk.com<\/a><\/li>\n
      2. Are the bakes halal?<\/strong>
        \n\u2022 No. BreadTalk is not Halal Certified.<\/li>\n
      3. I am interested in placing a bulk order, what should I do?<\/strong>
        \n\u2022 You can place your order online or contact         salesenquiry@breadtalk.com<\/a><\/li>\n
      4. Can I purchase an e-gift card?<\/strong>
        \n\u2022 We do not sell e-gift cards on the website, you may purchase e-gift from the BreadTalk Groups Reward application instead.<\/li>\n
      5. Contact BreadTalk Shops customer support<\/strong>
        \n\u2022 You may reach out to:         salesenquiry@breadtalk.com<\/a><\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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