DBS mobile app customers face intermittent access on Monday; bank says issue resolved
More than 1,000 reports have been made on outage tracking site Downdetector since around 2 pm
DBS and POSB customers had difficulties accessing the bank’s mobile apps on Monday (Jun 2) afternoon.
More than 1,000 reports were made on outage tracking site Downdetector since around 2 pm, mostly for mobile login and mobile banking issues.
Digibank app customers were either unable to log in to their accounts, said online forums and comments on DBS’ Facebook page.
In November 2023, the Monetary Authority of Singapore imposed a six-month pause on non-essential activities on DBS, following repeated disruptions to its digital banking services.
A DBS spokesperson told The Business Times that “some customers (were) experiencing slowness logging into DBS digibank Mobile”.
Affected customers could continue using DBS PayLah!, digibank Online Internet banking services, as well as DBS/POSB credit or debit cards to make payments, as the bank worked to fully recover services.
DBS said it has since resolved the issue, with access into DBS/POSB digibank Mobile returning to normal as at 4:08 pm.
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