{"id":156460,"date":"2023-11-30T16:18:14","date_gmt":"2023-11-30T08:18:14","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/?page_id=156460"},"modified":"2023-12-19T15:29:22","modified_gmt":"2023-12-19T07:29:22","slug":"primetaxi","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/primetaxi\/","title":{"rendered":"ComfortRide-Prime Taxis FAQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#cbcbc3″ bg_image=”8882″ bg_position=”center center” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”unified-communications” enable_gradient=”true” color_overlay=”#065cab” color_overlay_2=”#eb6e1f” overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”padding-5-percent” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Frequently Asked Questions About ComfortRIDE-Prime Taxis” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” top_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” centered_text=”true” background_color=”#febf34″ background_color_opacity=”1″ background_color_hover=”#febf34″ background_hover_color_opacity=”1″ column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” bg_image_animation=”none”][vc_column_text]\n

\u00a0FAQs Categories<\/strong><\/h3>\n[\/vc_column_text][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Return To FAQs about riding with us” margin_top=”10%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/ride-with-us\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortRIDE in general” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortride\/”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” bottom_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” bg_image_animation=”none”][vc_custom_heading text=”Prime Taxis booked via CDG Zig App\u2019s ComfortRIDE Frequently Asked Questions<\/b>” font_container=”tag:h3|text_align:center”][toggles style=”minimal”][toggle color=”Default” title=”Why is a Prime taxi taking my ComfortRIDE booking that I made through the CDG Zig App?”][vc_column_text]\n
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ComfortDelGro has been appointed by Prime Taxi to manage its taxi call booking services. As part of the service agreement, Prime taxis that are onboarded onto our CDG Zig platform have the option of taking a ComfortRIDE booking job.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Are there differences in fares for ComfortRIDE jobs dispatched to Prime taxis?”][vc_column_text]\n

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There will be no change in the fare structure for ComfortRIDE jobs dispatched<\/span> to Prime taxis. Passengers will continue to pay a fixed<\/span> fare as shown on the Mobile Data Terminal onboard a Prime taxi for ComfortRIDE jobs. Those who book via the CDG Zig App will pay the fare according to the ride option selected<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”What is the booking fee if a Prime taxi is assigned for my ComfortRIDE booking?”][vc_column_text]\n

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ComfortRIDE is a fixed fare option that is determined upon booking confirmation. The fare may adjust according to market demand and supply. There are no additional booking fees, administration charges, and only the prevailing GST applies. Please note that prevailing ERP toll charges and a $5 surcharge will apply for additional stops or distances traveled 5km or less.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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The platform fee of 70 cents applies for CDG Zig bookings regardless of the vehicle that fulfils the job.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Yes, you may select the \u201cComfortRIDE \u2013 Taxi only<\/strong>\u201d ride option to request for ComfortDelGro taxis.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I cancel the booking if it is a Prime taxi?”][vc_column_text]\n

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We hope that you will not cancel the booking as the Prime taxi is equally equipped to fulfil the trip. By cancelling, it may be harder for us to find a replacement taxi in time.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Yes, you will continue to earn ZigRewards points, which you can use to redeem for various benefits on the CDG Zig App.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You can file a claim against Prime Taxi’s insurance if you’re involved in an accident during your ComfortRIDE trip in the Prime taxi.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You can contact our Customer Service Centre at 6552 4525 or write in to us via our online enquiry form here<\/a><\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

If you have purchased ComfortProtect through the CDG Zig App for this specific ComfortRIDE booking, you can submit your insurance claim to Hong Leong Assurance (HLAS). To do so, please download the claim form from here<\/a><\/strong>\u00a0and email the completed form along with the necessary supporting documents to: claims@hlas.com.sg<\/span><\/a>. Please include your ComfortProtect Policy Schedule details in all your correspondences.<\/p>\n

Please note that HLAS should be notified within 14 days from the date of the accident that resulted in the injury.<\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”If I accidentally leave my belongings in a Prime taxi booked through the CDG Zig app, who should I contact for assistance?”][vc_column_text]\n

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You can contact our Customer Service Centre at 6552 4525, or write in to us via our online enquiry form here <\/a><\/strong>or reach out to us through our chatbot on our website, www.cdgtaxi.com.sg. We will do the best we can to locate your lost item and update you. Items found onboard Prime taxis will be returned to their office at 5 Benoi Place.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You can contact our Customer Service Centre at 6552 4525 or write in to us via our online enquiry form here<\/a><\/strong> to lodge the feedback. Prime Taxi will conduct an investigation into the matter and follow up with you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You can make a current booking or an advanced booking for a Prime taxi (four-seater sedan), as well as for a Prime premium taxi (six- or seven-seater limousine). For the applicable metered fares and fees, you may refer to Prime Taxi\u2019s website here<\/a><\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You can call 6778 0808<\/strong>, Prime Taxi will assist you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You can pay the metered fare with\u00a0selected<\/span> major credit\/debit cards, NETS, NETS QR\u00a0via the payment terminal<\/span> onboard the Prime taxi. Please note that additional administrative fees (subject to prevailing Goods and Services Tax)\u00a0 <\/span>may apply.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Yes, but animals must be caged or muzzled to be allowed onboard a taxi, with the exception of guide dogs for visually-impaired passengers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Who should I go to if the Prime taxi that I had called to book through the hotline 6778 0808 did not show up?”][vc_column_text]\n

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You may call 6778 0808<\/strong> again to check for the vehicle details of the Prime taxi which has been despatched for your booking trip.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Who should I go to if I wish to make a complaint about my trip on a Prime taxi booked via 6778 0808?”][vc_column_text]\n

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You can contact our Customer Service Centre at 6778 0808<\/strong> or email to primetaxi@singnet.com.sg<\/strong> to lodge the feedback. Prime Taxi will conduct an investigation and follow up with you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”How can I book a limousine taxi from Prime Taxi?”][vc_column_text]\n

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You may call 6778 0808<\/strong> and speak to our Customer Service agent to book a limousine taxi from Prime Taxi.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Is ComfortDelGro buying or merging with Prime Taxi?”][vc_column_text]\n

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No, ComfortDelGro is only handling Prime Taxi\u2019s booking services and customer service hotline at 6778 0808<\/strong>. Additionally, all Prime Taxi drivers will be integrated into our CDG Zig Driver App, enabling them to accept ComfortRIDE (Taxi or Car) requests. This collaboration does not constitute a merger; rather, Prime Taxi is a client leasing our hardware and utilising our call center services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Who should I report to if a Prime Taxi driver wrongly charges me?”][vc_column_text]\n

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You can call 6778 0808<\/strong> or email to primetaxi@singnet.com.sg<\/strong>. Prime Taxi will conduct an investigation and follow up with you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=\"full_width_content\" full_screen_row_position=\"middle\" column_margin=\"default\" column_direction=\"default\" column_direction_tablet=\"default\" column_direction_phone=\"default\" bg_color=\"#cbcbc3\" bg_image=\"8882\" bg_position=\"center center\" bg_repeat=\"no-repeat\" scene_position=\"center\" top_padding=\"8%\" bottom_padding=\"8%\" text_color=\"light\" text_align=\"left\" row_border_radius=\"none\" row_border_radius_applies=\"bg\" id=\"unified-communications\" enable_gradient=\"true\" color_overlay=\"#065cab\" color_overlay_2=\"#eb6e1f\" overlay_strength=\"0.8\" gradient_direction=\"left_to_right\"...","protected":false},"author":6,"featured_media":0,"parent":6058,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-156460","page","type-page","status-publish"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-09-20 14:39:09","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/156460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/comments?post=156460"}],"version-history":[{"count":11,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/156460\/revisions"}],"predecessor-version":[{"id":161870,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/156460\/revisions\/161870"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/6058"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/media?parent=156460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}