{"id":304041,"date":"2025-12-23T18:21:12","date_gmt":"2025-12-23T10:21:12","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/?page_id=304041"},"modified":"2025-12-23T18:21:23","modified_gmt":"2025-12-23T10:21:23","slug":"platform-fee","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/platform-fee\/","title":{"rendered":"Platform fee FAQ_2026"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#cbcbc3″ bg_image=”8882″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”unified-communications” enable_gradient=”true” color_overlay=”#065cab” color_overlay_2=”#eb6e1f” overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”padding-5-percent” column_padding_position=”top-bottom” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions About Platform Fee” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” top_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#febf34″ background_color_opacity=”1″ background_color_hover=”#febf34″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

\u00a0FAQs Categories<\/strong><\/h3>\n[\/vc_column_text][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Return To FAQs Main Page” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/” margin_top=”10%” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortProtect” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortprotect\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortPoints” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortpoints\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortRIDE” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortride\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”CDG Zig App” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cdg-zig-app-faq\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Cashless Payments & Promo Codes” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cashless-payment-promo-codes\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Surcharges” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/surcharges\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Receipts” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/receipts\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Cancellation Policy” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cancellation-policy\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Others” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/others\/” margin_right=”5%”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” bottom_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Platform Fee Frequently Asked Questions<\/b>” font_container=”tag:h3|text_align:center”][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What Is The Platform Fee And When Does It Apply?”][vc_column_text css=”” text_direction=”default”]\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

The platform fee is a small charge added to all ride bookings made through\u00a0<\/span>app<\/span>-based platforms (<\/span>e.g.<\/span>\u00a0Zig by ComfortDelGro and Kris+). Starting 1 January 2026, the fee will range from $1.00 to $1.30 (<\/span>inclusive of<\/span>\u00a0GST)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why Do We Charge A Platform Fee?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

The platform fee supports ongoing enhancements to the\u00a0booking platforms\u00a0(Zig by ComfortDelGro\u00a0App and Kris+), enabling us to deliver a seamless, all-in-one solution for your mobility needs, including taxi and private-hire car bookings. We are committed to continually\u00a0improving\u00a0our\u00a0features and expanding\u00a0our\u00a0services to enhance your experience.<\/span>\u00a0<\/span><\/p>\n

It also supports initiatives by the Ministry of Manpower (MOM) to provide CPF contributions and Work Injury Compensation (WIC) insurance for platform workers.\u00a0These efforts give our drivers better protection, financial stability, and improved livelihoods.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Which method of ride bookings includes the platform fee? “][vc_column_text css=”” text_direction=”default”]\n

All bookings made via Zig by ComfortDelGro App and Kris+ will incur a platform fee. From\u00a0<\/span>0<\/span>1 January<\/span>\u00a02026, the platform fee will range from $1.00 to $1.30 (inclusive of GST).\u00a0<\/span>It applies to\u00a0<\/span>all ride bookings through app-based platforms.<\/span>\u00a0<\/span>Your receipt will show a clear breakdown of the fare, including the platform fee.<\/span><\/span>\u00a0<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Which method of ride bookings does not include the platform fee? “][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

The platform fee does not apply to:<\/span>\u00a0<\/span><\/p>\n

    \n
  • Dial-A-Cab bookings (6552 1111)<\/span>\u00a0<\/span><\/li>\n
  • SMS-A-Cab bookings (71222)<\/span>\u00a0<\/span><\/li>\n
  • Street-hail trips<\/span>\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why is the fee changing from $1.00\u2013$1.20 to $1.00\u2013$1.30 (effective 01 Jan 2026)? “][vc_column_text css=”” text_direction=”default”]\n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n

    This platform fee adjustment helps defray the operating expenses to support the Ministry of Manpower\u2019s (MOM) initiatives for CPF contributions and Work Injury Compensation (WIC) insurance for Platform Workers. This ensures our drivers\u00a0<\/span>benefit<\/span>\u00a0from CPF contributions and enhanced insurance coverage, and elevates our drivers\u2019 livelihood, allowing them to have better earnings.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where can I view the platform fee for my booking trip? “][vc_column_text css=”” text_direction=”default”]\n

    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n

    You can view the platform fee for different ride types on the \u201cBooking Information\u201d screen by pressing the \u201cRide Details\u00a0<\/span>\u24d8<\/span>\u201d icon next to the ride selection.<\/span>\u00a0<\/span><\/p>\n

    Additionally, the platform fee\u00a0component\u00a0can be found under \u201cTrip Details\u201d in your\u00a0Zig by ComfortDelGro\u00a0App. An e-receipt with a detailed fare breakdown will be sent to your registered email.\u00a0You may also request a printed receipt from the driver at the end of your trip.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=\"full_width_content\" full_screen_row_position=\"middle\" column_margin=\"default\" column_direction=\"default\" column_direction_tablet=\"default\" column_direction_phone=\"default\" bg_color=\"#cbcbc3\" bg_image=\"8882\" bg_position=\"center center\" background_image_loading=\"default\" bg_repeat=\"no-repeat\" scene_position=\"center\" top_padding=\"8%\" bottom_padding=\"8%\" text_color=\"light\" text_align=\"left\" row_border_radius=\"none\" row_border_radius_applies=\"bg\" overflow=\"visible\" id=\"unified-communications\" enable_gradient=\"true\" color_overlay=\"#065cab\" color_overlay_2=\"#eb6e1f\"...","protected":false},"author":6,"featured_media":0,"parent":6058,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-304041","page","type-page","status-publish"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-09-19 15:43:31","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/304041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/comments?post=304041"}],"version-history":[{"count":3,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/304041\/revisions"}],"predecessor-version":[{"id":304061,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/304041\/revisions\/304061"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/6058"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/media?parent=304041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}