{"id":7168,"date":"2021-02-15T08:13:36","date_gmt":"2021-02-15T00:13:36","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/?page_id=7168"},"modified":"2026-07-10T09:58:13","modified_gmt":"2026-07-10T01:58:13","slug":"cashless-payment-promo-codes","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cashless-payment-promo-codes\/","title":{"rendered":"Cashless Payment Promo Codes FAQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#cbcbc3″ bg_image=”8882″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”unified-communications” enable_gradient=”true” color_overlay=”#065cab” color_overlay_2=”#eb6e1f” overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”padding-5-percent” column_padding_position=”top-bottom” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions
\nAbout Cashless Payment & Promo Codes<\/br>” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” top_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#febf34″ background_color_opacity=”1″ background_color_hover=”#febf34″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

\u00a0FAQs Categories<\/strong><\/h3>\n[\/vc_column_text][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Return To FAQs Main Page” margin_top=”10%” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortProtect” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortprotect\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortRIDE” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortride\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”CDG Zig App & Taxi Bookings” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cdg-zig-app-faq\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Surcharges” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/surcharges\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Receipts” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/receipts\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Cancellation Policy” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cancellation-policy\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Cross Border Taxi Booking (SIN-JB Larkin)” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cross-borders-taxi-booking-sin-jb-larkin\/”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Others” margin_right=”5%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/others\/”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” bottom_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Cashless Payments & Promo Codes Frequently Asked Questions<\/b>” font_container=”tag:h3|text_align:center”][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Does the CDG Zig App Allow In-App Cashless Payments?”][vc_column_text css=”” text_direction=”default”]\n
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Yes. Our App accepts in-app cashless payments via major credit\/debit cards, Cabcharge, DBS PayLah!, NETS Bank Cards, NETS QR (via NETSPay), NETS FlashPay, OCBC Singapore, UOB TMRW, Alipay, WeChat Pay, Google Pay and Apple Pay. Users can also link supported payment accounts directly within the app for seamless payment.<\/div>\n<\/div>\n<\/div>\n
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You<\/span> can add <\/span>i<\/span>n-<\/span>a<\/span>pp cashless payment methods by going to \u201cAccount\u201d on the home scree<\/span>n<\/span> and <\/span>enter your payment details <\/span>u<\/span>nder <\/span>\u201cManage Payment<\/span>\u201d<\/span>.<\/span> The i<\/span>n-<\/span>a<\/span>pp payment methods can be used for both <\/span>App<\/span> booking<\/span>s<\/span> and Pay for Street Hail trips.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n
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Under the new payment gateway service, all credit\/debit card trips from Mastercard, Visa, Diners and JCB will now be reflected as Cabcharge Asia, the payment processing arm of our company. However, there is no change for American Express cards.<\/div>\n<\/div>\n<\/div>\n
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Yes. For validation purposes, there is an authorisation hold for in-app credit and debit card transactions. As of 18 October 2023, our in-app DBS PayLah! payments will also have an authorisation hold to validate and check if there is sufficient balance in the user\u2019s account. Once the transaction goes through, the authorisation hold will be charged or returned according to the final fare.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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When you use in-app credit or debit payment, there will be an authorisation hold for 15 minutes.<\/p>\n

For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare. For By Meter trips, the hold amount is equivalent to the higher range of the fare.<\/p>\n

For Pay for Street Hail trips and By Meter trips where the passenger selects the option to \u201cAdd Destination Later\u201d, the hold amount will be $20 by default.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare plus a buffer of $10, in case of any additional surcharges at the end of the trip. For By Meter trips, the hold amount is equivalent to the higher range of the fare plus a buffer of $10.<\/p>\n

For Pay for Street Hail trips and By Meter trips where the passenger selects the option to \u201cAdd Destination Later\u201d, the hold amount will be $30 by default.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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There will be an authorisation hold for 10 minutes for in-app DBS PayLah! payments.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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A $0.30 administrative fee (inclusive of prevailing GST) will apply to the total metered fare (for both street-hail and ride-hail bookings) for payments made via DBS PayLah!, including payments made through in-app account linking between Zig by ComfortDelGro and the DBS PayLah! app.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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If you have successfully booked a ride and the trip is in progress, the authorisation hold amount will be used to offset the trip fare. Any excess will be returned to your account. It will not be charged unless there are additional charges at the end of your trip.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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For in-app credit and debit card payments, the outstanding fare on top of the authorisation hold will be charged as a separate transaction from the authorisation hold amount. The two separate transactions will be charged on the same day and should add up to give you the final fare.<\/p>\n

For in-app DBS PayLah! payments, the authorisation hold will be released if there are not enough funds in your PayLah! account. Our team will contact you so you can make the payment.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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For in-app credit and debit card payments, as well as DBS PayLah! payments, any unused amount from the authorisation hold will be returned to your account once the transaction goes through.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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In case of unsuccessful booking, the authorisation hold amount will be released back to your account in 10 minutes for DBS PayLah! payments, or 15 minutes for credit and debit card payments.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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If no ride is available or if you cancel your ride during the authorisation hold period, the amount will still be held for 10 minutes if you had selected DBS PayLah! payments, or 15 minutes if you had selected credit or debit card payments. The hold amount will be used to pay for bookings made during this time, or returned to your account if a trip is not in progress after the hold period ends.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Please contact your card issuing bank for clarifications if that happens.<\/div>\n<\/div>\n<\/div>\n
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Please contact your card issuing bank for clarifications if that happens.<\/div>\n<\/div>\n<\/div>\n
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<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is NETS Click?”][vc_column_text]\n
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NETS Click is a new in-app payment option that allows consumers to use NETS bank cards from DBS, OCBC and UOB to conveniently pay for both booking and street hail trips with ComfortDelGro taxis via the CDG Zig App.<\/div>\n<\/div>\n<\/div>\n
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You need to first add your NETS bank card to the CDG Zig App. Here\u2019s how you do so:<\/p>\n

1. Download the CDG Zig App (available from App Store and Google Play Store) if you haven\u2019t already done so;
\n2. Open the CDG Zig App and add your NETS Bank Card under the “Manage Payment” section;
\n3. Authenticate your identity by keying in the one-time password sent to your registered mobile number;
\n4. Once completed, you can book a ride and select NETS Click under \u201cSelect Payment Mode\u201d to process your next taxi booking.<\/p>\n

For street hail trips, select the “Pay for Street Hail” option on the CDG Zig App and select NETS Click as your payment method. You can scan the QR Code on the taxi’s cashless payment terminal or key in the taxi number to pair the trip to NETS Click.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What should I do if the cabby did not deduct the promo code discount from my final fare?”][vc_column_text]\n

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Our deepest apologies that the driver had not done so. Our drivers have been told that the final metered fare should be the one reflected on the Mobile Data Terminal (MDT) and not the meter. The metered fare displayed on the MDT would have taken into account the promo code discount. Please contact our Customer Service Centre at 6552 4525<\/a> or email to feedback@cdgtaxi.com.sg<\/a> and provide us with your booking trip details so that we can conduct an investigation into the matter.<\/div>\n<\/div>\n<\/div>\n
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Yes, you can view the promo codes that you are eligible for when you select ComfortRIDE. Select the promo code you wish to use before you confirm the booking.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”General Terms & Conditions for Promotion Codes\/Booking Codes on ComfortDelGro Taxi Booking Application”][vc_column_text]\n
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Please click here<\/a><\/strong> for General Terms & Conditions for Promotion Codes\/Booking Codes on ComfortDelGro Taxi Booking Application.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=\"full_width_content\" full_screen_row_position=\"middle\" column_margin=\"default\" column_direction=\"default\" column_direction_tablet=\"default\" column_direction_phone=\"default\" bg_color=\"#cbcbc3\" bg_image=\"8882\" bg_position=\"center center\" background_image_loading=\"default\" bg_repeat=\"no-repeat\" scene_position=\"center\" top_padding=\"8%\" bottom_padding=\"8%\" text_color=\"light\" text_align=\"left\" row_border_radius=\"none\" row_border_radius_applies=\"bg\" overflow=\"visible\" id=\"unified-communications\" enable_gradient=\"true\" color_overlay=\"#065cab\" color_overlay_2=\"#eb6e1f\"...","protected":false},"author":1,"featured_media":0,"parent":6058,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7168","page","type-page","status-publish"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-09-26 20:42:51","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/7168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/comments?post=7168"}],"version-history":[{"count":34,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/7168\/revisions"}],"predecessor-version":[{"id":304899,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/7168\/revisions\/304899"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/6058"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/media?parent=7168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}