{"id":89830,"date":"2023-02-17T16:00:13","date_gmt":"2023-02-17T08:00:13","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/?page_id=89830"},"modified":"2025-07-16T18:09:27","modified_gmt":"2025-07-16T10:09:27","slug":"zigrewards","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/zigrewards\/","title":{"rendered":"Zig Rewards FAQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#cbcbc3″ bg_image=”8882″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”unified-communications” enable_gradient=”true” color_overlay=”#065cab” color_overlay_2=”#eb6e1f” overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”padding-5-percent” column_padding_position=”top-bottom” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions About ZigRewards” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” left_padding_desktop=”5%” right_padding_desktop=”5%” top_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#febf34″ background_color_opacity=”1″ background_color_hover=”#febf34″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

\u00a0FAQs Categories<\/strong><\/h3>\n[\/vc_column_text][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Return To FAQs Main Page” margin_top=”10%” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortProtect” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortprotect\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”ComfortRIDE” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/comfortride\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”CDG Zig App” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cdg-zig-app-faq\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Cashless Payments & Promo Codes” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cashless-payment-promo-codes\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Surcharges” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/surcharges\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Receipts” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/receipts\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Cancellation Policy” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/cancellation-policy\/” margin_right=”5%”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Others” url=”https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/faq\/others\/” margin_right=”5%”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”5%” left_padding_desktop=”5%” right_padding_desktop=”5%” bottom_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”small_depth” column_border_radius=”3px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”ZigRewards<\/b>” font_container=”tag:h3|text_align:center”][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is ZigRewards?”][vc_column_text]ZigRewards is a tiered rewards programme for CDG Zig App users. ZigRewards will cease by 1 Feb 2025, 00:00.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I earn ZigPoints now?”][vc_column_text]\n
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Points earning have ceased on 1 Jan 2025, including trips and birthday points. Points redemption will cease on 1 Feb 2025, 00:00.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I see my ZigPoints on the CDG Zig app?”][vc_column_text]\n

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Yes<\/span>, y<\/span>ou can view your <\/span>ZigPoints<\/span>\u2019 transaction history on the CDG Zig app until 1 Feb <\/span>2025<\/span>.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What will happen to the remaining ZigPoints after 1 Feb 2025?”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

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The remaining <\/span>ZigPoints<\/span> will be <\/span>forfeited<\/span>.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I still purchase Rewards after 1 Jan 2025?”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Yes, you can <\/span>purchase<\/span> Rewards until 1 Feb 2025, 00:00.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What can I redeem my ZigPoints on?”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]You can redeem your ZigPoints on Car Rides and Rewards. For Car Rides, ZigPoints can be used to offset your fare partially once you have a minimum of 1,000 ZigPoints. You can redeem in increments of 500 ZigPoints thereafter, and up to 5,000 ZigPoints per ride transaction. <\/span>\u00a0<\/span><\/p>\n

For example, if you have:<\/p>\n

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  • 475 points \u2013 you are unable to redeem any points<\/li>\n
  • 550 points \u2013 you can redeem 500 ZigPoints<\/li>\n
  • 1,100 points \u2013 you can redeem 1,000 ZigPoints<\/li>\n<\/ul>\n

    Eligible transactions <\/span>include:<\/span> <\/span>\u00a0<\/span><\/p>\n

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    1. Car Rides (taxi or private-hire car bookings)<\/li>\n
    2. Street-hail trips paired with the CDG Zig app<\/li>\n
    3. Purchasing of Rewards<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where do I find my redemption vouchers?”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]You can find your redemption voucher under “Account” <\/span>on the bottom right corner <\/span>><\/span> \u201c<\/span>ZigRewards<\/span>\u201d<\/span> to view all your available redemption vouchers. Please be reminded to<\/span> check on the <\/span>expiry dates of your vouchers<\/span>.<\/span>[\/vc_column_text][image_with_animation image_url=”260969″ image_size=”full” animation_type=”entrance” animation=”Fade In” animation_easing=”default” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”75%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is there an expiry date for the ZigPoints accumulated in ZigRewards?”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Expiration is based on ZigPoints activities. In other words, your ZigPoints will not expire but will be extended by six months so long as you complete at least one (1) transaction on the App. Birthday points will expire alongside your ZigPoints after six months of inactivity, regardless of the month they were credited.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What should I do if I have an issue regarding my ZigPoints?”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]If you face an issue with your <\/span>ZigPoints<\/span>, please <\/span>write in<\/span> to <\/span>feedback@cdgtaxi.com.sg<\/span> within 7 days of the incident. <\/span>We regret to <\/span>inform you<\/span> that we will not be able to review or process any requests written to us after 7 days. Thank you for your kind understanding.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=\"full_width_content\" full_screen_row_position=\"middle\" column_margin=\"default\" column_direction=\"default\" column_direction_tablet=\"default\" column_direction_phone=\"default\" bg_color=\"#cbcbc3\" bg_image=\"8882\" bg_position=\"center center\" background_image_loading=\"default\" bg_repeat=\"no-repeat\" scene_position=\"center\" top_padding=\"8%\" bottom_padding=\"8%\" text_color=\"light\" text_align=\"left\" row_border_radius=\"none\" row_border_radius_applies=\"bg\" overflow=\"visible\" id=\"unified-communications\" enable_gradient=\"true\" color_overlay=\"#065cab\" color_overlay_2=\"#eb6e1f\"...","protected":false},"author":6,"featured_media":0,"parent":6058,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-89830","page","type-page","status-publish"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-09-19 04:41:04","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/89830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/comments?post=89830"}],"version-history":[{"count":40,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/89830\/revisions"}],"predecessor-version":[{"id":302711,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/89830\/revisions\/302711"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/pages\/6058"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.cdgtaxi.com.sg\/wp-json\/wp\/v2\/media?parent=89830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}