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MY ORDER

ORDER ON CLARINS.COM

  1. How do I place an order on Clarins.com.sg ?

    Shopping on Clarins.com: an overview

    Find your products. Use our site navigation, search engine, product finder, product comparison or Beauty Consultation. For product information, how-to apply videos, did you know? and other related links, click on any product name to get to a specific product detail page.

    Add the product to your shopping bag. Select your desired shade, size and quantity and then click the "Add to cart" icon. A window will appear confirming that the product has been added to your bag. You can then continue shopping and browsing the site. To view the contents of your shopping bag, click on "View my bag."

    View your shopping bag. Simply click the "shopping bag" icon at the top right of any page. Here, you can update quantities and add or delete items. You can also select from a range of complimentary samples with any order.

    Place your order. Simply click the “Checkout” button after reading and agreeing with our Terms and Conditions. After your order has been submitted, a "Thank You" page will be displayed, confirming your order. An email confirming receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

  2. I'm having trouble navigating the site; can you help me?

    If you are having difficulty accessing pages on our website, it is possible that your browser is storing data on our site which is no longer up to date.

    We advise that you empty your caches by using the "Shift + F5" keys if using the Google Chrome browser, or "Ctrl + F5" if using Internet Explorer or Firefox.

  3. My product is unavailable; when will it be back in stock?

    On the product page you’ll find an alert form that will allow you to receive an email notification as soon as the product is back in stock.

  4. Why do I have to give my phone number?

    A contact phone number is required by most Courier providers. We will only use this information to contact you, if necessary, about your order or to respond to your enquiries.

  5. What should I do if I have a problem finalising my order?

    If you have correctly entered your data and added your products to your shopping bag but are unable to finalise your order, our customer service team is here to help! Contact us for assistance by completing the form on our contact us page.

  6. Can I group several orders together?

    Each order will be processed individually in terms of payment and shipping.

    You have the option to order up to 5 units per item with a maximum purchase value of $3000 per order.

  7. I'm looking for a Clarins product on your website but I can't find it

    To find the product you want to order online, browse the categories related to your product or write the product name in the search bar.

    Clarins products are categorised within Skincare, Body Care, Make-Up, Men and Gift & Sets. Use the Product Filters on select pages to narrow the list of products and highlight the ones that best suit your needs. The search feature will help you select the appropriate product(s) based on the information you provide. If you would like additional advice, check out our online Beauty consultations to get personalised product recommendations for all categories.

    If your product is not available online, it may be discontinued product or a limited edition which is no longer for sale.

    All products on Clarins.com.sg are available for sale in Singapore. If an item is out of stock, you will not be able to add it to your shopping bag, however it may be available in a store near you. In the rare event that a product(s) becomes unavailable after your order has been placed, we will notify and refund you immediately.

    We recommend that you contact our Customer Care team so we can suggest a product that best suits your needs.

  8. How many orders can I place on the same day on Clarins.com.sg?

    For your protection, a customer may place up to 3 orders on Clarins.com.sg within a 24 hour period. If you have any questions or concerns, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

  9. Do I have to register with Clarins.com.sg to place an order?

    No, you can place an order as a guest without registering. However, having a personal account allows you to track your order and review your order history. Plus, you will save time when placing future orders by not having to re-enter your basic details.

  10. What products are available on the Clarins site?

    Clarins.com.sg is home to the latest products as well as your Clarins favourites. This includes all of your skincare, make-up and maternity needs as well as the popular men’s range and classic fragrances. You can also find our products at Clarins Boutiques, Skin Spa and Department Stores. To find a Clarins retail location near you, please visit our store locator.

  11. What should I do if I can’t complete the checkout process?

    If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please contact our Customer Care team by email at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

  12. How do I re-order my past purchase on Clarins.com.sg?

    Find your purchase history. Under “My Account” > “Orders”, it will display all the orders that you have make. Click on the button “REORDER ALL“ on the order that you like to re-order and the page will direct you to the shopping bag.

    View your shopping bag. Here, you can update quantities and add or delete items. You can also select from a range of complimentary samples with any order.

    Place your order. Simply click the “Checkout” button after reading and agreeing with our Terms and Conditions. After your order has been submitted, a "Thank You" page will be displayed, confirming your order. An email confirming receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

SUBSCRIPTION SERVICE

  1. How to place a subscription order?

    Setting up the Subscription Service Only items for which the 'Subscription Service' option is available will benefit from automatic restocking. To place an order as part of the Subscription Service, you must be logged into your account. You must also register a valid credit or debit card to start using the Subscription Service. This card will be automatically debited for subsequent orders. By signing up to the Subscription Service, a 10% discount is automatically applied to the selected item when placing your first subscription order on the Clarins Singapore website.

  2. Is the Subscription order discount stackable with other promotions?

    Please note that the Subscription discount on initial order may not be combinable with all promotions. The offer is not combinable with the Welcome offer or major sales events such as Friends & Family, Double 6, Double 11 and Black Friday. If the initial order includes both items covered by the Subscription Service and a one-off delivery item (i.e. an item that will not be automatically restocked), only the items eligible for the Subscription Service will benefit from the 10% discount. The prices of items delivered as part of the Subscription Service, as well as the discount percentage applicable under this Subscription, are shown inclusive of all taxes at the time of subscribing to the Subscription and for each order generated by the Subscription. All orders placed as part of the Subscription Service will qualify for free delivery, regardless of the total order value. Initial orders will also entitled you to 3 free samples available at the time of ordering, provided the relevant threshold is met.

  3. What happens if my subscribed product is out-of-stock?

    In the event that an item is out of stock on the scheduled dispatch date, you will receive an email and the order for that item will be cancelled. When the item is back in stock, you will be notified by email of the expected delivery date for the item in question. If the item remains out of stock, further emails will be sent to you on the 15th and 30th days to keep you informed of the situation. As soon as the item in question is back in stock, the order will be automatically re-initiated the following day and an email will be sent to you to inform you of this. For recurring orders, you will receive an email four (4) days before your next scheduled order, confirming the details of your next subscription order, along with an invoice. You may amend or cancel each order up to 24 hours before the dispatch date of that order (as stated in the aforementioned email). For example, if the email states that the order will be dispatched on 10 September, you may amend or cancel that order until 23:59 on 8 September. Following the first order, the total price of each item in the Subscription Service will be the price of the item in force on the day the email is sent, inclusive of all taxes. The base price of the item will correspond to the price shown on the Clarins Singapore website at the time the email is sent, which may differ from the price paid at the time of purchase.

OFFERS & GIFTS

  1. How can I take advantage of current promotional offers?

    To find out about our current offers, check the "special offers" section on our home page. There you can find all the terms and conditions to take advantage of our offers.

    Please note: promotions are applied to your shopping bag or a selection of products and usually cannot be combined with other offers.

  2. How can I take advantage of my birthday offer?

    Are you one of our loyal customers and have filled in your date of birth? We’ll be delighted to send you a birthday promotional code via email to celebrate your day together!

    We invite you to enter the promotional code in the "Promotion Code" field of your shopping bag. Your offer can be combined with all of our current offers.

  3. I forgot to add my gift to my order

    We can't make any changes to an order once it was finalised. If you have forgotten to add your gift, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

MYBLEND FAQ

  1. Why is myLEDmask2 the most advanced mask?

    myLEDmask2 is the culmination of over 20 years of expertise in photobiomodulation. A multidisciplinary team comprising Dr Olivier Courtin – a surgeon specialising in skin healing and a pioneer in the use of LEDs; Dr François Michel – a dermatologist and laser therapy expert; a world-leading manufacturer and engineer specialising in light technologies for health, beauty and well-being; a French design office – a leader in embedded electronics, responsible for the mask's iconic shape; and finally, a consortium of scientists from the Clarins Laboratories with over 70 years of experience, recognised for the quality of their studies and their ability to precisely measure product efficacy.

    Together, they are united in the pursuit of developing the most advanced LED mask of its generation.

  2. How soon can I expect to see the first results on my skin?

    The first effects on skin radiance may be visible from the very first use. For benefits related to skin regeneration, the appearance of wrinkles, and firmness, it is recommended to follow a usage cycle of 6 to 8 weeks. However, improvements may be perceptible after 1 month of regular use (as per clinical test results).

  3. Does a mask with more LEDs give better results?

    No, you should not confuse power and results. The main thing is to provide the right amount of light. An excessive number of LEDs can result in too high a power: the skin is then overloaded, which can inhibit the desired biological response. Conversely, insufficient power does not achieve the expected effects. The effectiveness of an LED mask is measured by fluence - the light energy delivered per unit area over a given time. myLEDmask2 delivers precisely 4 J/cm², a dose calibrated to reach the area where the biological response is optimal.

  4. Where can I find clear instructions on how to use myLEDmask2?

    A video showing how to use the myLEDmask2 is available on the product page of our website. A detailed step-by-step guide is also available in the user manual, accessible on the same page and included with your device in its travel case.

  5. How often should I use myLEDmask2?

    myLEDmask2 should be used on clean, healthy skin, either as a treatment course every other day for a period of 6 to 8 weeks, or occasionally for an immediate glow effect. If using it as a treatment course, you can repeat this cycle 3 times a year to amplify its effects; however, ensure you take a one-month break between each course.

  6. Should I apply a product before/after using my LED mask?

    myLEDmask2 should be used on healthy, cleansed skin. After the session, we recommend you finish your routine with your usual moisturising or hydrating products.

  7. How should I use myLEDmask2 for the first time?

    Before first use, we recommend performing a light sensitivity test on the inner forearm using Mode 1.

    To use the device:

    1. Fully charge the remote control for about 2 hours using the provided USB-C cable.

    2. Once charged, disconnect it from the power supply and connect it to the mask.

    3. Make sure your skin and the LED mask are clean, then place the mask on your face and secure it using the strap.

    4. Press and hold the ON/OFF button to turn on the device.

    5. Press the PROGRAM button to select your treatment mode (Mode 1 for the first use).

    6. Press START/PAUSE to begin the session. The remaining time will appear on the controller.

    The device will automatically turn off when the session is complete. You may pause the session at any time by pressing the START/PAUSE button again.

    For full instructions and treatment protocols, please refer to the user manual included with the device.

  8. My myLEDmask2 is not turning on. What can I do?

    Several factors may explain why the mask does not turn on. Please check the following:

    1. The battery may be too low: recharge the device for approximately 2 hours before use.

    2. The charging cable may not be properly connected: make sure the USB-C cable is fully inserted into the charging port of the remote control and connected to a power source.

    3. The power source may not have been providing power during charging: try another USB power source, such as a wall adapter or computer USB port.

    4. The ON/OFF button may not have been pressed for long enough: press and hold the ON/OFF button for about 2 seconds.

    5. The mask may not be properly connected to the remote control: ensure the mask cable is fully inserted into the upper port of the remote control.

    6. If the mask switches off during use, the battery level is likely too low. Recharge the device fully before the next session.

    For safety reasons, the device must only be supplied with 5V DC low voltage. If any part of the adapter or cable appears damaged, discontinue use.

    If the issue persists, please contact our Customer Care team.

  9. myLEDmask2 is broken, what can I do?

    myLEDmask2 is not designed to be serviced or repaired. If your product is still under warranty and you believe it may be defective, please contact our Customer Care team so we can assist you with the warranty process. Please note that any unauthorized repair or modification will automatically void the warranty.

  10. How can I store and care for myLEDmask2?

    Store your device in a dry place, away from humidity, and at room temperature, preferably in its original case. Clean your mask before and after each use with a water-based wipe or a slightly damp microfiber cloth. If a stain persists, you can use 70% alcohol on a cloth to gently wipe the affected area. Please do not use other cleaning products so as not to damage the device, and do not perform any cleaning operation if the device is charging or switched on. The device is not waterproof, do not submerge it in water or rinse it under running water. We recommend fully charging your mask for 2 hours and fully discharging it before recharging to optimise battery life.

  11. What are the technical characteristics of myLEDmask2?

    - LED wavelengths: 630nm±5nm (Red), 850±5nm (Infrared)

    - Maximum optical power density: Red: 16 mW/cm²; Infrared: 7.5 mW/cm²

    - LEDs: 144 dual-core LEDs (288 diodes)

    - Operating temperature: 0°C to 30°C | 32°F to 86°F

    - Storage and transport temperature: -5°C to 55°C | 23°F to 131°F

    - Operating humidity: 30% to 95% non-condensing

    - Storage and transport humidity: 20% to 95% non-condensing

    - Charging power: 5V 2A

    - Charging port: USB-C

    - Charging cable: USB-C to USB-A

    - Charging cable length: 1 meter / 3.28 feet

    - Battery: 1500mAh (2 units)

    - Battery type: Lithium-ion

    - Charging time: 120 minutes / 2 hours

    - Recommended use: Every other day a week for 6 to 8 weeks.

    - Treatment duration: Mode 1: 5 min 30 sec; Mode 2: 11 min; Mode 3: 14 min.

    - Device dimensions: 297 x 177 x 120.5 mm

    - Remote control: 133.5 x 64 x 21 mm

    - Weight of the device: 610 grams

    - Remote control: 150 grams

  12. How do I recharge my battery and how long should I charge it?

    Proper charging is essential to preserve the battery's performance and longevity.

    (1) Use a power adapter suitable for your region and connect the USB-C cable to a power source, such as a wall adapter or computer USB-C port. The power adapter is not supplied with the LED mask.

    (2) Insert the USB-C cable into the lower USB-C port of the remote control (charging port).

    (3) The battery indicator on the remote control will cycle through the charging levels to indicate that the device is charging. Allow the device to charge for approximately 2 hours without interruption. When fully charged, the battery icon will display a full charge.

    (4) Once fully charged, disconnect the remote control from the charging cable.

    (5) Before use, reconnect the remote control to the LED mask by plugging the mask cable into the upper USB-C port of the remote control (mask connection port).

    When using the device, ensure the cable is connected to the mask port, not to the charging port.

    With appropriate use, a fully charged remote control provides a minimum of 10 individual sessions.

  13. Which Clarins products are recommended for application following use of myLEDmask2?

    After using myLEDmask, we recommend applying a serum tailored to your skin concerns, followed by a moisturizer to support hydration. Discover our range of serums and moisturisers here: https://glutenfreepleasure.com/__proxy_domain/www.clarins.com.sg/skincare/face-200/.

    myLEDmask2 should be used on clean, dry skin. Discover our range of cleansers here: https://glutenfreepleasure.com/__proxy_domain/www.clarins.com.sg/skincare/face/facial-cleansers-211/.

  14. What is your return policy?

    Returns are accepted within 7 days of delivery, provided the myLEDmask2 is unused, unopened, and sealed (tamper label intact).

    To request a return, please contact customercare@sg.clarins.com to receive a return authorization and instructions.

    We cannot issue a refund for any product that has been opened, used, damaged, or returned without its original seal.

    Refunds are processed within 7 business days required of receipt of the returned product and are credited to the original payment method. Initial shipping fees are not refundable. Only purchases made directly through Clarins.com are eligible.

  15. Are there any contraindications for using myLEDmask2?

    We recommend that you do not use myLEDmask2 if you are pregnant or breast-feeding, if you have extreme light sensitivity in your eyes, a retinal disease, macular degeneration, or any genetic eye condition; if you suffer from light-induced headaches; if you have a known allergy to plastics; or if you are taking medication that may cause photosensitivity. myLEDmask2 should also not be used on an area with phlebitis, thrombophlebitis, or varicose veins. You can find more information in the mask's user manual, including the full list of contraindications.

    If you have any questions, please contact our Customer Care team or consult your healthcare provider.

  16. Is the LED face mask painful to use?

    The device is designed to be painless and should not produce excessive heat or cause discomfort when used in accordance with the instructions. If you experience any adverse reaction, such as discomfort, skin discoloration, skin irritation, or any other reaction related to the use of this device, discontinue use immediately and consult your healthcare provider.

  17. My face feels dry/tight after a myLEDmask2 session. Is that normal?

    Because the skin must be clean and dry before use, a myLEDmask2 session may leave it feeling slightly dry. Also, the active effect of red and infrared LEDs stimulates the skin and may cause a temporary feeling of tightness. We recommend applying a serum followed by your usual moisturizer after treatment.

  18. What are the differences between LED light and UVA/UVB?

    The principle of LED light is to emit only specific wavelengths that have beneficial effects. In the case of myLEDmask2, it is exclusively red and near-infrared light. The LED mask does not emit any UVA or UVB.

  19. Should I close my eyes or keep them open when using the LED mask?

    We recommend keeping your eyes closed and adjusting the eye protectors to avoid any glare.

  20. Can I use the mask if I have an eye or retinal condition, or if I recently underwent eye surgery or treatment?

    The red and near-infrared light used in myLEDmask2 is generally considered safe for the eyes when the device is used as directed. However, if you have an eye or retinal condition, or if you have recently undergone eye surgery or treatment, we recommend consulting your healthcare provider before using the device to ensure it is appropriate for your individual situation.

  21. At what age can I use myLEDmask2?

    As a precautionary measure, we do not recommend its use for individuals under the age of 18.

  22. Can I lend my mask to a friend?

    This device is intended to be used by one person; we recommend not sharing it with anyone else for hygiene reasons. If you still wish to share it, please make sure it is cleaned before and after sharing it, and let the mask rest for 30 minutes between each use during treatment sessions performed on different people. For cleaning instructions, please refer to the user manual.

  23. Can I use myLEDmask2 on a longer program that is not suitable for my skin tone?

    We advise against this. It would not provide better results and could, in fact, be counterproductive by inhibiting the mask's efficacy on your skin.

  24. I have had treatments with my aesthetic doctor (injections, tensor threads, dermabrasion, etc.), how long do I need to wait before I can use myLEDmask2 again?

    We recommend consulting your healthcare provider for their expert opinion.

  25. Is it possible to use products containing retinol or AHA/BHA alongside myLEDmask2?

    If you have used products containing retinol, AHA/BHA or any sensitising ingredient, we recommend waiting at least one full week before using the LED mask. Additionally, you should not use multiple photosensitizing ingredients simultaneously. myLEDmask2 should only be used on healthy and clean skin. If you have any doubts, we recommend contacting your healthcare provider.

  26. Can I bring myLEDmask2 with me on a plane?

    The device’s lightweight design makes it ideal for travel. Here are some travel tips:

    (1) myLEDmask2 contains a lithium battery; therefore, we recommend carrying the device in your hand luggage when travelling.

    (2) While we do not impose any travel restrictions for myLEDmask2, individual airlines and countries may have their own policies. We recommend checking directly with your airline prior to travel.

    (3) If you are travelling to a different region from where you purchased the device, please ensure that the device is only supplied with 5V DC low voltage via USB-C.

  27. Can myLEDmask2 help with acne and rosacea?

    Acne and rosacea are medical conditions that should be managed in consultation with a healthcare provider. Our device has not been tested for use on acne or rosacea. If you have any doubts or if you have either of these conditions, we recommend consulting a healthcare provider before use.

  28. Can I use myLEDmask2 if I have dental implants?

    Red and near-infrared light are generally considered compatible with dental implants. However, as with any medical or aesthetic device, we recommend consulting your healthcare provider before use to ensure it is appropriate for your individual situation.

  29. Can I use the mask while working out?

    myLEDmask2 limits your vision; for safety reasons, do not use it while performing activities that require clear or full vision.

  30. My face is red after a myLEDmask2 session, is that normal?

    As the device rests on the face for several minutes, temporary redness may appear in areas where slight pressure is applied. This reaction is generally transient and usually disappears on its own a few minutes after the session. Some users may also experience a slight and temporary sensation of warmth. This is usually minimal and may be related to the natural warmth of the body and the device's contact with the skin. It may also be associated with the heat emitted by the infrared LEDs and typically disappears a few minutes after the session.

  31. What is the warranty of myLEDmask2?

    myLEDmask2 is guaranteed against defects in materials and workmanship for 24 months from the date of original purchase. The warranty is activated automatically; there is no need to register or declare your mask. Just be sure to keep your proof of purchase.

PAYMENT & BILLING

  1. Which payment methods are available?

    Clarins.com.sg accepts ApplePay and these Credit / Debit cards:

    • Visa
    • MasterCard
    • American Express
    • Paypal

    We're sorry, we do not accept:
    • Cash on Delivery (COD)
    • Cheques
    • Postal Orders

    When your credit card is authorised, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.
    Important information:
    For your security, your billing name and address must match that of the credit/ debit card being used for payment. We reserve the right to cancel any order that does not match this criteria.

  2. Can I give my personal information securely?

    All information provided is strictly confidential.

    It will be used exclusively by internal departments at Clarins for the sole purpose of making a delivery or serving you better. We use the latest and most secure technology available, which encrypts all of your personal and credit card details.

  3. When is my payment taken?

    Your selected payment mode will be charged when your order is confirmed. You will see a temporary authorisation on your account after you place your order; this will be updated by the actual charge once your order is sent. If you have used PayPal as your payment option then your account will be charged straight away once your order is confirmed with an order number.

  4. What can I do if my payment has been refused?

    If payment is declined, please contact your bank or credit card company first. Authorisation is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

  5. What is 3-D Secure?

    3DSecure is another way of protecting your online purchases.

    After entering your card number, you will be asked for a OTP (One-Time-Pin) to validate your payment.

    This code will be sent to you via text by your bank. If the mobile number provided is incorrect, we advise that you contact your bank directly.

  6. How do I get an invoice for my order?

    For any order placed online, you will receive an invoice by email within 24 hours of your order being confirmed.

  7. Is my payment secure?

    When you place an order on Clarins.com.sg, we encode your information using Secure Socket Layer (SSL) encryption technology; the most advanced consumer online security to date. Your order will be placed safely and securely. Your bank details are SSL encrypted and will never be kept or stored on this website without your consent.

TRACK MY ORDER

  1. I have an account; how can I check the status of my order?

    When you place an online order, you will receive a confirmation email from us. If you do not receive a confirmation email within an hour, please email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

    You will receive another email when your order has been dispatched. It will include your order tracking number. You can track your delivery by clicking on the Track Order Link. If you have created an account online, you can also track the status of your order within the My Account section of the website.

  2. Where can I find my order number?

    Your order number is in the order confirmation email you received after placing your order. You can also find your order information within the My Account area. Select the Order History to see a detailed history of your orders. Your order number will also be on the printed document accompanying your delivery.

  3. Has my order been confirmed?

    Upon placing your order, Clarins.com.sg will display a confirmation message. You will also receive an order confirmation email, including your tax invoice. If you've registered an account with us, your order will also be viewable on the site after 24 hours in the My Account area.

  4. I don't have an account; how can I check my order status?

    If you did not create an online account when you placed an order with Clarins.com.sg, you will not be able to view the status of your order.

    However, we will keep you updated! As soon as your order has been confirmed, a confirmation email is sent to you.

    You will then receive an email with a tracking number for your parcel.

    Finally, you will also be able to receive follow-up emails or texts from the delivery service.

MODIFICATION & CANCELLATION

  1. Can I cancel a current order?

    Once your order has been confirmed, it is not possible to cancel or amend it.

    If you ordered the wrong product or forgot to enter a promotional offer, we advise that you email our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

    For more information on return conditions, click here.

  2. How do I change my order?

    Once your order has been validated, it is not possible to modify its contents.

    If you just want to change your delivery address, please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

    If you ordered the wrong product or forgot to enter a promotional offer, we advise that you place a new order and return the wrong order to us.

    For more information on return conditions, click here.

  3. Why was my order cancelled?

    An order may be cancelled in the following scenarios below:

    1) Out-of-stock Situation

    In the event of a temporary stock shortage, very occasionally an order will be cancelled by our logistics team. We are very sorry about this.

    If this is the case, you will receive an email confirming that the product ordered is unavailable and your order has been refunded. The refund is immediately processed when the email is sent.

    You will see the refund appear on your bank account within 14 working days.

    2) Unauthorized use of offer

    Clarins reserves the right to cancel any order due to unauthorized use of offer and to modify or cancel this promotion due to technical error or unforeseen problems. For your security, your billing name and address must match that of the credit / debit card being used for payment. We reserve the right to cancel any order that does not match this criteria.