Reset/Retrieve digibank User ID and/or PIN

You can reset or retrieve your User ID and reset your PIN using our digital channels.

Part of: Guides > Your Guide to digibank

Important information

  • digibank User ID must be between 5 to 20 characters and contains letters and numbers only.
  • To retrieve your digibank User ID online, you need to have a registered iB Secure Device or registered mobile to receive SMS One-Time-Password (OTP).
  • digibank PIN must be between 6 to 9 digit numbers.

How to change/ retrieve digibank User ID

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1
Step 1
Visit our digibank Online Login Page and click on Forgot User ID.
2
Step 2
Enter your Identity Type, Identity Number and Date of Birth. Click Next.
3
Step 3
Authenticate your request using your Debit/ATM card details or Physical Token (DBS Secure Device).
4
Step 4
Verify using SMS OTP or Physical Token (DBS Secure Device)

If you did not receive the SMS OTP, you can restart your device and try again. If your mobile number is incorrect, learn how you can update your mobile number.
5
Step 5
Your User ID will be successfully displayed.
Already a digibank user?

Forgot User ID or PIN

Not yet a digibank user?

For customers with ATM/Debit/Credit Card

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change user id/pin
Select change user ID
enter new user ID
1
Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
2
Step 2
Tap on More at the bottom and select Change User ID/PIN.
3
Step 3
Under User ID, enter your new User ID and tap Save.
4
Step 4
Tap Log Out and re-log in once again to complete this process.
Get the latest DBS digibank mobile app now!
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1
Step 1
Log in to digibank Online with your User ID & PIN.
2
Step 2
Complete the Authentication Process.
3
Step 3
Under Home, click on Your Profile at the top right of your digibank and select Profile & Settings.
4
Step 4
Under Security-related settings, click on Login & Security.
5
Step 5
Under User ID, enter your New User ID and click Save to successfully change your User ID.
Already a digibank user?

Forgot User ID or PIN

Not yet a digibank user?

For customers with ATM/Debit/Credit Card

How to reset digibank PIN

There are various channels which you may reset your digibank PIN with us. The most convenient method would be via digibank mobile.

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1
Step 1
Tap on Log in to digibank mobile.
2
Step 2
Tap on PIN.
3
Step 3
Enter your Identity Type, Identity Number and Date of Birth.
4
Step 4
Choose either Debit/ATM Card or DBS Secure Device as a form of verification to reset your PIN.
5
Step 5
Tap Get SMS OTP. Enter the OTP sent to your registered mobile number with the bank, select Verify.
6
Step 6
Enter the New PIN twice. Once done, tap on Create new PIN.
7
Step 7
You have successfully reset your digibank PIN.
Get the latest digibank mobile app now!
phone frame
login
change user id/pin
Select change PIN
enter new PIN
1
Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
2
Step 2
Tap on More at the bottom and select Change User ID/PIN.
3
Step 3
Tap on PIN. Enter your existing and new PINs and tap Save.
4
Step 4
Your PIN is now updated. Tap Log Out.
Get the latest digibank mobile app now!
laptop
slider
slider
slider
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1
Step 1
Log in to digibank Online with your User ID & PIN.
2
Step 2
Complete the Authentication Process.
3
Step 3
Under Home, click on Your Profile at the top right of your digibank and select Profile & Settings.
4
Step 4
Under Security-related settings, click on Login & Security.
5
Step 5
Under PIN, enter your New PIN and click Save to successfully change your digibank PIN.
6
Step 6
You have change your digibank PIN successfully.
Already a digibank user?

Forgot User ID or PIN

Not yet a digibank user?

For customers with ATM/Debit/Credit Card

laptop
slider
slider
slider
slider
slider
1
Step 1
Visit our digibank Online login page and click on Forgot PIN.
2
Step 2
Enter your Identity Type, Identity Number and Date of Birth. Click Next.
3
Step 3
Authenticate your request using your Debit/ATM card details or Physical Token (DBS Secure Device).
4
Step 4
Verify using SMS OTP or Physical Token (DBS Secure Device)

If you did not receive the SMS OTP, you can restart your device and try again. If your mobile number is incorrect, learn how you can update your mobile number.
5
Step 5
Enter your New PIN and proceed to Re-enter new PIN. Click Create new PIN to successfully reset your digibank PIN.
Already a digibank user?

Forgot User ID or PIN

Not yet a digibank user?

For customers with ATM/Debit/Credit Card

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