{"id":1264,"date":"2022-06-23T10:35:02","date_gmt":"2022-06-23T02:35:02","guid":{"rendered":"https:\/\/stwcinstance02.creaworld.sg\/?page_id=1264"},"modified":"2025-03-19T09:57:06","modified_gmt":"2025-03-19T01:57:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDon’t see the answer to your question? Please don’t hesitate to contact us<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the charger be used to charge all brands of Electric Vehicles (EV)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, It is compulsory for all EVs and AC EV charger in Singapore to have Type 2 connectors.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we need to apply for any permit to have the EV Charger installed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, there is no need for any permit to be applied. A Licensed Electrical Worker (LEW) will have to endorse and sign off on the installation once the installation is complete as per EMA guidelines. But you would need to register the charger with LTA via Onemotoring and pay a registration fee of between $150 – $375 depending on the type of property categorized.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much power do we need in order to install 1 EV Charger?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We would generally require 32A of either Single or Three phase supply.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the chargers require maintenance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

6 monthly periodic maintenance will have to be carried out by trained equipment specialist with a yearly inspection by a LEW per EMA\/LTA guidelines for non-restricted access chargers(Public Carparks).For restricted access chargers (Landed home chargers) LTA has stated maintenance is mandatory every 24 months from installation.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan an unauthorized person utilize the chargers or stop the charging of another user?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, it is not possible for unauthorized person to start a charge or interrupt another user\u2019s charge session.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I prevent users from hogging the lots after charging?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

myWallbox and other 3rd party payment & management systems has got penalty fees in place to continue charging the user if the user does not have unplug the connector after the charge session is completed.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we have to inform SCDF or place any fire extinguishers at the place of installation of the EV chargers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Currently is a requirement for non-restricted access chargers(Public Carparks) a fireman switch placed at least 3M away from the charging systems and at a height of between 0.8 to 1.2M from ground level.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan outsiders temper with the charging cable\/connector on the Electric Vehicle (EV) to stop the charge session?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, the connector is locked in placed once it is first connected to the EV. In order for the connector to be unlocked, the user has to first unlock or disengage the lock on the EV itself.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the charger continue dispensing electricity even though the vehicle is already full?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, the EV itself is intelligent enough to recognize that the battery is full and will tell the charger to stop the charging session.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are other prevalent issues faced by existing customers, and what are the rectifications?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Screen may face glare when using under direct sunlight, some clients would like to add on an acrylic sun visor or an enclosure to house the charger in.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the cable length be extended beyond 5m?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, modifications to the chargers are not allowed. We have 7M variant models of chargers available for purchase.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take a site survey upon ordering?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

From after site survey is done, installation will be done up within 7 days. For more urgent cases, we would be able to accommodate on a case by case basis depending on the schedule. Hence, it is recommended for the customer to confirm with the installation ASAP.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen does the warranty start and can it be delayed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It would generally coincide with the date of customer\u2019s car collection or it can be delayed upon client\u2019s request up to 3 months.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to use the mobile app to always activate the charger?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The charger can be set into default analogue mode by switching off all smart functions. It would become a plug and play charger.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions Don’t see the answer to your question? Please don’t hesitate to contact us.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1264","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Interwell Pte Ltd<\/title>\n<meta name=\"description\" content=\"Interwell Pte Ltd is a specialist in the field of automation and energy management systems, providing solutions to our clients in the HVAC, Water & Wastewater, Oil & Gas and Marine Segment.We partner with well established brands, to deliver energy saving solutions, and provide technical expertise through the products we offer locally as well as overseas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Interwell Pte Ltd\" \/>\n<meta property=\"og:description\" content=\"Interwell Pte Ltd is a specialist in the field of automation and energy management systems, providing solutions to our clients in the HVAC, Water & Wastewater, Oil & Gas and Marine Segment.We partner with well established brands, to deliver energy saving solutions, and provide technical expertise through the products we offer locally as well as overseas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Interwell Pte Ltd\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-19T01:57:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/\",\"url\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/\",\"name\":\"FAQ - Interwell Pte Ltd\",\"isPartOf\":{\"@id\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/#website\"},\"datePublished\":\"2022-06-23T02:35:02+00:00\",\"dateModified\":\"2025-03-19T01:57:06+00:00\",\"description\":\"Interwell Pte Ltd is a specialist in the field of automation and energy management systems, providing solutions to our clients in the HVAC, Water & Wastewater, Oil & Gas and Marine Segment.We partner with well established brands, to deliver energy saving solutions, and provide technical expertise through the products we offer locally as well as overseas.\",\"breadcrumb\":{\"@id\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/#website\",\"url\":\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.evcharger.com.sg\/\",\"name\":\"Interwell Pte Ltd\",\"description\":\"Charge Point Operator Singapore - Drive your electric vehicle to our LNO Approved EV Charge Point across Singapore. 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