{"id":4525,"date":"2025-07-08T16:56:59","date_gmt":"2025-07-08T07:56:59","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/?post_type=legal-page&#038;p=4525"},"modified":"2025-11-19T11:51:16","modified_gmt":"2025-11-19T02:51:16","slug":"helpling-prestige-100-satisfaction-guarantee-programme","status":"publish","type":"legal-page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/satisfaction-guarantee-programme","title":{"rendered":"Helpling Prestige &#8211;  100% satisfaction guarantee programme"},"content":{"rendered":"<h4>For all Helpling Prestige Tier bookings, Helpling guarantees:<\/h4>\n<ul>\n<li>A 100% satisfaction promise on cleaning quality<\/li>\n<li>If you&#8217;re not satisfied, you can choose:<\/li>\n<li>A free re-clean within 5 business days<\/li>\n<li>Or full credit to your Helpling wallet (valid 6 months)<\/li>\n<\/ul>\n<h4>How to Claim:<\/h4>\n<ol>\n<li>Report your issue within 24 hours of job completion<\/li>\n<li>Provide photos and a short description of the problem<\/li>\n<li>Our concierge team will investigate within 2 business days<\/li>\n<li>Choose your resolution: re-clean or credit<\/li>\n<\/ol>\n<h2 style=\"text-align: center;\">Terms &amp; Conditions<\/h2>\n<h4>Eligibility:<\/h4>\n<ul>\n<li>Valid only for customers who booked under the Prestige Tier<\/li>\n<li>Customer must be present or reachable on-site at the time of service<\/li>\n<li>Cleans are applicable only to general cleaning. Move-in\/move-out or post-renovation clean are not included.<\/li>\n<li>Failure to provide proper equipment may affect cleaning quality. No refunds will be issued in such cases.<\/li>\n<\/ul>\n<h4>Scope:<\/h4>\n<ul>\n<li>Covers cleaning quality, missed tasks, or unsatisfactory professionalism<\/li>\n<li>Does not cover personal preference mismatches (e.g., \u201cI didn\u2019t like how she folded the towels\u201d unless a standard was not met)<\/li>\n<li>Does not cover missed tasks due to insufficient duration booked (e.g., a 3hour booking for a 4BR home)<\/li>\n<\/ul>\n<h4>Exclusions:<\/h4>\n<ul>\n<li>Claims submitted after 24 hours post-cleaning<\/li>\n<li>Cases where customer requests were not communicated clearly (e.g., no instructions given and no pre-cleaning walkthrough)<\/li>\n<li>Damage, theft, or loss claims (rest assured, these are handled under a separate insurance policy)<\/li>\n<\/ul>\n<h4>Re-clean conditions:<\/h4>\n<ul>\n<li>Must be scheduled within 5 days of the original booking<\/li>\n<li>Limited to the same scope as original job (e.g., 3-hour clean = 3-hour re-clean)<\/li>\n<\/ul>\n<h4>Credits:<\/h4>\n<ul>\n<li>Will be issued to the customer\u2019s Helpling Wallet<\/li>\n<li>Not transferable or redeemable for cash<\/li>\n<\/ul>\n<h4>Fair Usage Clause:<\/h4>\n<ul>\n<li>Helpling reserves the right to amend any terms and conditions<\/li>\n<li>Helpling reserves the right to reject any claims without providing valid reasons<\/li>\n<li>Helpling reserves the right to investigate repeat claims or potential abuse of this guarantee<\/li>\n<li>Abuse may result in disqualification from the Prestige Guarantee programme or further bookings<\/li>\n<\/ul>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4525","legal-page","type-legal-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/legal-page\/4525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/legal-page"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/types\/legal-page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":1,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/legal-page\/4525\/revisions"}],"predecessor-version":[{"id":4804,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/legal-page\/4525\/revisions\/4804"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.helpling.com.sg\/wp-json\/wp\/v2\/media?parent=4525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}