{"id":348,"date":"2026-04-27T02:02:23","date_gmt":"2026-04-26T18:02:23","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/trvstage.isetan.com.sg\/?page_id=348"},"modified":"2026-04-28T15:38:55","modified_gmt":"2026-04-28T07:38:55","slug":"store-service","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.isetan.com.sg\/store-service\/","title":{"rendered":"Store Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"348\" class=\"elementor elementor-348\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71bb1a9 e-con-full e-flex e-con e-parent\" data-id=\"71bb1a9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79f93c3 elementor-widget elementor-widget-heading\" data-id=\"79f93c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/trvstage.isetan.com.sg\/\">Home<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93bd26e elementor-widget elementor-widget-heading\" data-id=\"93bd26e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">&gt;<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7a282 elementor-widget elementor-widget-heading\" data-id=\"fc7a282\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Store Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2570b86 e-flex e-con-boxed e-con e-parent\" data-id=\"2570b86\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7eb19bc e-con-full e-flex e-con e-child\" data-id=\"7eb19bc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce37aec elementor-widget elementor-widget-heading\" data-id=\"ce37aec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Corporate Gifts &amp; Bulk Buys<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8430e1f elementor-widget elementor-widget-text-editor\" data-id=\"8430e1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We can help your organisation or individuals making bulk purchases with gifts or prizes for events such as anniversaries, staff incentives, long service awards, lucky draws, dinner &amp; dance or other special occasions. Simply tell us the event you are organising and your budget, and we will assist you with the appropriate gifts or prizes for your event. For our regular corporate customers, we will deliver the gifts or prizes to your offices.<\/p><p>If you are interested in our gifts purchase or have any query, you can call our Customer Service at Tel:\u00a065-6733\u00a01111\u00a0or email us at\u00a0<a href=\"mailto:isetansin@isetan.com.sg\">isetansin@isetan.com.sg<\/a>\u00a0for more information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dc682d e-con-full e-flex e-con e-child\" data-id=\"4dc682d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32d9658 elementor-widget elementor-widget-heading\" data-id=\"32d9658\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Golf Tournament &amp; Sports Events<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7451bcf elementor-widget elementor-widget-text-editor\" data-id=\"7451bcf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p>We can help your organisation prepare prizes or trophies for golf tournament. For more information, you can call our Customer Service at Tel:\u00a065-6733 1111\u00a0or email us at\u00a0<a href=\"mailto:isetansin@isetan.com.sg\">isetansin@isetan.com.sg<\/a> for more information.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5947dfb e-con-full e-flex e-con e-child\" data-id=\"5947dfb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c0d63a elementor-widget elementor-widget-heading\" data-id=\"5c0d63a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3903410 elementor-widget elementor-widget-heading\" data-id=\"3903410\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Store Delivery Charge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-349a09c e-con-full e-flex e-con e-child\" data-id=\"349a09c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2429931 elementor-widget elementor-widget-tablepress-table\" data-id=\"2429931\" data-element_type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t\n<table id=\"tablepress-2\" class=\"tablepress tablepress-id-2 storeDeliveryChargeTB tbody-has-connected-cells\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Store<\/th><th colspan=\"2\" class=\"column-2\">Isetan Members (Platinum, Gold, Silver &amp; Bronze)<\/th><th colspan=\"2\" class=\"column-4\">White Tier Members &amp; Non Members<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td rowspan=\"2\" class=\"column-1\">Department Store<\/td><td class=\"column-2\">Purchase above<br \/>\nS$250<\/td><td class=\"column-3\">Purchase below<br \/>\nS$250<\/td><td class=\"column-4\">Purchase above<br \/>\nS$250<\/td><td class=\"column-5\">Purchase below<br \/>\nS$250<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-2\">S$5.00<\/td><td class=\"column-3\">S$15.00<\/td><td class=\"column-4\">S$10.00<\/td><td class=\"column-5\">S$20.00<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td rowspan=\"2\" class=\"column-1\">Department Store<br \/>\n(Private Sale)<\/td><td class=\"column-2\">Purchase above<br \/>\nS$350<\/td><td class=\"column-3\">Purchase below<br \/>\nS$350<\/td><td class=\"column-4\">Purchase above<br \/>\nS$350<\/td><td class=\"column-5\">Purchase below<br \/>\nS$350<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-2\">S$5.00<\/td><td class=\"column-3\">S$15.00<\/td><td class=\"column-4\">S$10.00<\/td><td class=\"column-5\">S$20.00<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td rowspan=\"2\" class=\"column-1\">Isetan Supermarket<\/td><td class=\"column-2\">Purchase above<br \/>\nS$150<\/td><td class=\"column-3\">Purchase below<br \/>\nS$150<\/td><td class=\"column-4\">Purchase above<br \/>\nS$150<\/td><td class=\"column-5\">Purchase below<br \/>\nS$150<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-2\">S$5.00<\/td><td class=\"column-3\">S$15.00<\/td><td class=\"column-4\">S$10.00<\/td><td class=\"column-5\">S$20.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-2 from cache -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9c8d4 elementor-widget elementor-widget-heading\" data-id=\"8f9c8d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Surcharges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93b5e0d e-con-full e-flex e-con e-child\" data-id=\"93b5e0d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b0c3e elementor-widget elementor-widget-tablepress-table\" data-id=\"d5b0c3e\" data-element_type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t\n<table id=\"tablepress-3\" class=\"tablepress tablepress-id-3 SurchargesTB\">\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\">Re-delivery due to unsuccessful delivery<\/td><td class=\"column-2\">S$10.00<\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Surcharge for Sentosa addresses<\/td><td class=\"column-2\">S$5.00<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Cancellation fee<\/td><td class=\"column-2\">S$15.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-3 from cache -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae73d3a e-con-full e-flex e-con e-child\" data-id=\"ae73d3a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5ed2e elementor-widget elementor-widget-text-editor\" data-id=\"cf5ed2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p>Delivery service is available only for valid addresses in mainland Singapore and Sentosa. Isetan reserves the right to decline deliveries to addresses with restricted access or those deemed inaccessible.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee121fc elementor-widget elementor-widget-text-editor\" data-id=\"ee121fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Purchases from Department Store:\u00a0<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a1706b elementor-widget elementor-widget-text-editor\" data-id=\"9a1706b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p>Deliveries are available only within mainland Singapore. Please approach our staff at any cash counter for assistance with delivery services for your purchases.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7006be7 elementor-widget elementor-widget-text-editor\" data-id=\"7006be7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Purchases from Supermarket:<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682e6df elementor-widget elementor-widget-text-editor\" data-id=\"682e6df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p>Items purchased from our supermarket are eligible for delivery, except for ice cream, fresh cakes, sushi, sashimi, cooked food, fresh-cut fruits, and items from Isetan Department Store.<\/p><p>We deliver within designated delivery areas according to a fixed schedule. For inquiries or more information, please call\u00a0<a href=\"tel:+6567331111\">65-6733 1111<\/a>.<\/p><p>For foreign customers visiting Singapore, deliveries can only be made to your hotel of residence. Please approach our staff at Isetan Supermarket cash counter for assistance with delivery services.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-734fd28 e-con-full e-flex e-con e-child\" data-id=\"734fd28\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a67b7a5 elementor-widget elementor-widget-heading\" data-id=\"a67b7a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Gift Vouchers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08d18ee elementor-widget elementor-widget-text-editor\" data-id=\"08d18ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><p>Denominations are in $10, $50 and $100 in Singapore currency. Our vouchers can be honoured only at Isetan Department Store and Isetan Supermarket in Singapore. You can call our Customer Service Department at Tel: <a href=\"tel:+6567331111\">65-6733<\/a><a href=\"tel:+6567331111\">\u00a01111<\/a>\u00a0should you require more information on our Gift Vouchers. We will be happy to attend to your queries.\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da2a925 e-con-full e-flex e-con e-child\" data-id=\"da2a925\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6e7d0 elementor-widget elementor-widget-heading\" data-id=\"4c6e7d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Voucher Terms &amp; Conditions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f72d903 elementor-widget elementor-widget-text-editor\" data-id=\"f72d903\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"SLEKJ1R\"><ul><li>Gift Vouchers are not exchangeable for cash.<\/li><li>They are not valid unless duly stamped.<\/li><li>Each voucher should be fully utilized and we cannot refund any unused amount.<\/li><li>Gift Vouchers cannot be used to offset any outstanding amount owing Isetan or be credited into your account.<\/li><li>Other T&amp;Cs apply.<\/li><\/ul><\/div><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"HLGC9NY\"><p>Where You Can Purchase Isetan Gift Vouchers?<br \/>Purchase of Isetan Gift Vouchers can be made at our store:<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28d969f e-con-full e-flex e-con e-child\" data-id=\"28d969f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02a05ed elementor-widget elementor-widget-tablepress-table\" data-id=\"02a05ed\" data-element_type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t\n<table id=\"tablepress-4\" class=\"tablepress tablepress-id-4 giftVouchersStoreTB\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Location<\/th><th class=\"column-2\">Department\/Level<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Isetan Scotts<\/td><td class=\"column-2\">Customer Service Department, Level 1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-4 from cache -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4aba20 elementor-widget elementor-widget-image\" data-id=\"a4aba20\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"136\" src=\"\/wp-content\/uploads\/2025\/06\/Isetan_Gift_Voucher_Announcement_Jun_2020-1024x136.webp\" class=\"attachment-large size-large wp-image-367\" alt=\"\" srcset=\"\/wp-content\/uploads\/2025\/06\/Isetan_Gift_Voucher_Announcement_Jun_2020-1024x136.webp 1024w, \/wp-content\/uploads\/2025\/06\/Isetan_Gift_Voucher_Announcement_Jun_2020-300x40.webp 300w, \/wp-content\/uploads\/2025\/06\/Isetan_Gift_Voucher_Announcement_Jun_2020-768x102.webp 768w, \/wp-content\/uploads\/2025\/06\/Isetan_Gift_Voucher_Announcement_Jun_2020.webp 1093w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee18090 e-con-full e-flex e-con e-child\" data-id=\"ee18090\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2a744f elementor-widget elementor-widget-heading\" data-id=\"c2a744f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. GST Refund<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ab045 elementor-widget elementor-widget-text-editor\" data-id=\"05ab045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><p>All merchandise sold at Isetan includes the Goods and Services Tax (GST). However, if you are a visitor to Singapore, you are entitled to tax-free shopping.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5344872 e-con-full e-flex e-con e-child\" data-id=\"5344872\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f964855 elementor-widget elementor-widget-text-editor\" data-id=\"f964855\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>GST Refund Eligibility<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc3198c elementor-widget elementor-widget-text-editor\" data-id=\"cc3198c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"SLEKJ1R\"><ul><li>Purchases taken out of Singapore within two (2) months of the date of purchase are eligible for GST refunds.<\/li><li>This refund is not applicable to perishables such as food items.<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a1f11d e-con-full e-flex e-con e-child\" data-id=\"8a1f11d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07983a8 elementor-widget elementor-widget-text-editor\" data-id=\"07983a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Air Travellers Claiming GST Refunds<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc4108 elementor-widget elementor-widget-text-editor\" data-id=\"cdc4108\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"SLEKJ1R\"><p>To apply your GST refund, please present yourself in person with your<strong>\u00a0original passport, valid e-Visit Pass,\u00a0<\/strong>and\u00a0<strong>Isetan receipts\u00a0<\/strong>at:<\/p><ul><li>Isetan Scotts Level 1 Customer Service Department<\/li><\/ul><p>Kindly provide your email address and mobile number to receive real-time updates on your refund amount through Global Blue\u2019s Mobile Customer Care.<\/p><p>Refunds are only applicable for purchases of S$100 and above, which must be reflected on a single receipt or a maximum of three same-day receipts combined. Please note that GST refunds must be processed on the same day of purchase.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65e4bb6 e-con-full e-flex e-con e-child\" data-id=\"65e4bb6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39db5ac elementor-widget elementor-widget-text-editor\" data-id=\"39db5ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Claim<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93af4b0 elementor-widget elementor-widget-text-editor\" data-id=\"93af4b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"SLEKJ1R\"><p>You may proceed to eTRS self-help kiosk at the airport with your goods, receipts, passport, and travel documents. Scan your original passport at the eTRS self-help kiosk and follow the instructions shown onscreen to complete the GST refund procedure.<br \/><br \/>Do not pack away your purchases in your check-in luggage. You may be required to present your shopping goods and original invoice\/receipt at the Customs Inspection Counter.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ae66cd e-con-full e-flex e-con e-child\" data-id=\"4ae66cd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05fc19f elementor-widget elementor-widget-heading\" data-id=\"05fc19f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Reservation <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae8c90 elementor-widget elementor-widget-text-editor\" data-id=\"cae8c90\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><p>We can reserve regular items for you for up to three (3) days. However, sales and promotional merchandise cannot be reserved. You can approach our staff at any cash counters to make merchandise reservation.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49f7010 e-con-full e-flex e-con e-child\" data-id=\"49f7010\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db54e2b elementor-widget elementor-widget-text-editor\" data-id=\"db54e2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Store Payment Mode<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b7dd7 elementor-widget elementor-widget-text-editor\" data-id=\"28b7dd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We accept payments by:<\/p><ul><li>Cash and NETS<\/li><li>Foreign currency notes in US dollars, Japanese Yen, Sterling Pound, Australian dollars, Euro and Brunei dollars<\/li><li id=\"QA2UPGS\">International debit and credit cards: American Express, Diners, JCB, CUP, MasterCard and VISA<\/li><li>Gift vouchers, promotion vouchers and rebate vouchers issued by Isetan Singapore<\/li><li>Gift vouchers issued by Isetan Tokyo<\/li><li>GrabPay<\/li><li>Alipay<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f99eed e-con-full e-flex e-con e-child\" data-id=\"9f99eed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7181cd8 elementor-widget elementor-widget-text-editor\" data-id=\"7181cd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Store Return &amp; Exchange<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-137e71f elementor-widget elementor-widget-text-editor\" data-id=\"137e71f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"SLEKJ1R\"><p>Here are some Isetan Return &amp; Exchange Policy you should know:<\/p><ul><li>We accept returns for merchandise purchased from our store, except for discounted items and merchandise that has been abused or soiled dued to customer or user negligence.<\/li><li>To make an exchange, simply bring the item down to our store of purchase, where the same item is available, and present your item together with its purchase receipt(s) to our staff at any cash counter. You may wish to check the item&#8217;s availability by contacting us at Tel: <a href=\"tel:+6567331111\">65-6733<\/a><a href=\"tel:+6567331111\">\u00a01111<\/a>. Any exchange should be made within 7 days of purchase.<\/li><li>We will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.<\/li><li>We reserve the rights to make amendments to this policy without prior notice.<\/li><li>Please\u00a0<a tabindex=\"0\" title=\"contact us\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.isetan.com.sg\/contact\">contact us<\/a>\u00a0if you have any queries about returns or exchanges. We will be happy to attend to you.<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d6b403 e-con-full e-flex e-con e-child\" data-id=\"7d6b403\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4433725 elementor-widget elementor-widget-text-editor\" data-id=\"4433725\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><p><strong>Lemon Law<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63128cb elementor-widget elementor-widget-text-editor\" data-id=\"63128cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-background-type=\"image\" data-video-loop=\"true\" data-video-play-only-visible=\"true\" data-video-lazy-load=\"true\" data-video-fallback-src=\"\" data-element=\"inner\" data-pb-style=\"MIDNCLF\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"CR9M2PX\"><div data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\" data-pb-style=\"SLEKJ1R\"><p>All Customers should examine the goods at point of delivery or purchase. If the defect or fault existed at the point of delivery or purchase but was not detected or detectable by the Customer\u2019s examination but is later discovered within 6 months of delivery, there are 2 stages of recourse for such a Customer.<\/p><ol><li>Repair or replacement will be done for the defective product.<br \/><br \/>In the instance of replacement, the quality, make, model or condition should conform to what is expected of the original item, taking into account wear and tear due to usage by the customer. The replacement need not always be new.<\/li><li>A discount or a refund will be provided if repair and replacement (1) is impossible; or (2) is disproportionately and unreasonably costly.<\/li><\/ol><p>Please note that the refund amount may not be the full purchase price.<\/p><p>Customers are not entitled to a remedy if:<\/p><ul><li>Customers damage the item.<\/li><li>The item is misused and caused the defect\/fault.<\/li><li>The item was repaired by an unauthorized party and in the process the item was damaged.<\/li><li>Customers knew about the fault before they bought the item.<\/li><li>Customers change their minds and no longer want the item.<\/li><li>The defect\/fault is caused by wear and tear by the customer<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home &gt; Store Services 1. 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