{"id":453,"date":"2022-04-20T09:02:49","date_gmt":"2022-04-20T01:02:49","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/dev.itsolution.com.sg\/?page_id=453"},"modified":"2024-12-18T02:07:08","modified_gmt":"2024-12-17T18:07:08","slug":"service-helpdesk-agent","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/careers\/service-helpdesk-agent\/","title":{"rendered":"Service Helpdesk Agent"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h2>Looking for Service Helpdesk Agent in Singapore<\/h2>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-xs-8&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;jobs-row-label1&#8243;]Position Title[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner][vc_column_text el_class=&#8221;jobs-row-input&#8221;]Service Helpdesk Agent &#8211; IT Firm[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;jobs-row-label1&#8243;]Description[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner][vc_column_text]IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office.<\/p>\n<p><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/itsolution.com.sg\/\">IT Solution Pte Ltd<\/a> aims to be the leading Singapore-based firm for corporate <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/itsolution.com.sg\/it-services\/\">IT service<\/a> that provides One-Stop Solution services for our clients.<\/p>\n<p>We are a young and dynamic company specializing in IT Solution Services. We are committed to easing your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration.<\/p>\n<p>You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new enhancement solutions to assist in optimizing our clients\u2019 network, <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/itsolution.com.sg\/it-services\/infrastructure\/\">IT infrastructure<\/a>, applications, <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/itsolution.com.sg\/design\/corporate-web-design-development\/\">websites<\/a>, and <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/itsolution.com.sg\/online-marketing\/managed-digital-marketing-services\/\">online marketing<\/a>.<\/p>\n<p><strong>Our Mission<\/strong><br \/>\nTo provide customers with the best quality of services at an affordable price and prompt delivery of services.<\/p>\n<p><strong>Our Vision<\/strong><br \/>\nTo become a leading premier IT solution provider, both effective and efficient in providing a comprehensive range of quality IT solution and digital marketing support.<\/p>\n<p>Remuneration is commensurate with qualifications and work experience. Qualified and interested candidates should email their resume to\u00a0<a href=\"mailto:info@itsolution.com.sg\">info@itsolution.com.sg<\/a><\/p>\n<p>Please state your current and expected salary and include in the CV a digital photo of yourself.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;jobs-row-label1&#8243;]Job Responsibilities[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner][vc_column_text]<\/p>\n<ul>\n<li>Resolve customers enquires, complaints and feedback.<\/li>\n<li>Analyse each situation and escalate calls to the right team to ensure the best and quickest action.<\/li>\n<li>Coordinate service orders to field engineers through in-house system.<\/li>\n<li>Document details of issues and customer enquiries.<\/li>\n<li>Follow-up with outstanding issues.<\/li>\n<li>Ensure all other ad-hoc duties assigned by supervisor are completed.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;jobs-row-label1&#8243;]Requirements[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner][vc_column_text]<\/p>\n<ul>\n<li>Diploma \/ A Level \/ Nitec in any field.<\/li>\n<li>1-2 years of experience in call centre \/ customer service field.<\/li>\n<li>Candidates with minimal academic qualifications but<\/li>\n<li>Good fundamental understanding of IT systems, products and technology.<\/li>\n<li>Meticulous, detailed and able to work in a fast-paced environment.<\/li>\n<li>Excellent verbal and interpersonal communication skills, and telephone etiquette.<\/li>\n<li>Comfortable with working shift hours.<\/li>\n<li>Good team player.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1591676297959{background-color: #f5f5f5 !important;border-radius: 2px !important;}&#8221; el_class=&#8221;job-content-wrap1&#8243; offset=&#8221;vc_col-xs-4&#8243;][vc_row_inner el_class=&#8221;career-sidebar&#8221;][vc_column_inner][vc_column_text]<strong>Hiring Organization<\/strong>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-8121\" title=\"IT Solution Singapore\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/itsolution.com.sg\/wp-content\/uploads\/2020\/05\/logo-it-solution-singapore-570x570-1.png\" alt=\"IT Solution Singapore\" width=\"570\" height=\"570\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-content\/uploads\/2020\/05\/logo-it-solution-singapore-570x570-1.png 570w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-content\/uploads\/2020\/05\/logo-it-solution-singapore-570x570-1-300x300.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-content\/uploads\/2020\/05\/logo-it-solution-singapore-570x570-1-200x200.png 200w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-content\/uploads\/2020\/05\/logo-it-solution-singapore-570x570-1-150x150.png 150w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Employment Type<\/strong><br \/>\nFull Time[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Industry<\/strong><br \/>\nIT Solutions Company[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Job Location<\/strong> <i class=\"fa fa-map-marker\" aria-hidden=\"true\"><\/i><br \/>\n51 Goldhill Plaza #07-11, 308900, Novena, Central, Singapore[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Working Hours<\/strong> <i class=\"fa fa-clock-o\" aria-hidden=\"true\"><\/i><br \/>\nMon \u2013 Fri: 9:00 to 18:00[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Base Salary<\/strong> <i class=\"fa fa-money\" aria-hidden=\"true\"><\/i><br \/>\nS$ 1600 &#8211; S$ 2500[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Date Posted<\/strong> <i class=\"fa fa-calendar-o\" aria-hidden=\"true\"><\/i><br \/>\n1 January 2023[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<strong>Valid Through<\/strong> <i class=\"fa fa-calendar-times-o\" aria-hidden=\"true\"><\/i><br \/>\n30 June 2023[\/vc_column_text][vc_empty_space]<div id=\"modal-trg-txt-wrap-3874\" class=\"ult-modal-input-wrapper ult-adjust-bottom-margin    \" data-keypress-control=\"keypress-control-enable\" data-overlay-control=\"overlay-control-enable\"><button  data-ultimate-target='#modal-trg-txt-wrap-3874 .btn-modal'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"background:#5891e8;border-color:#5891e8;color:#ffffff; \" data-class-id=\"content-6aa8545c0c8bf0-93260539\" class=\"btn-modal ult-responsive btn-primary btn-modal-lg overlay-show ult-align-center btn-id-6aa8545c0c8bf0-93260539\" data-overlay-class=\"overlay-cornerbottomleft\">Apply now<\/button><\/div>\n<div class=\"ult-overlay content-6aa8545c0c8bf0-93260539 \" data-class=\"content-6aa8545c0c8bf0-93260539\" id=\"button-click-overlay\" style=\"background:rgba(206,206,206,0.8); display:none;\">\n\t<div class=\"ult_modal ult-fade ult-medium\">\n\t\t<div id=\"ult-modal-wrap-262\" class=\"ult_modal-content ult-hide\" style=\"border-style:solid;border-width:2px;border-radius:0px;border-color:#333333;\">\n\t\t\t<div  data-ultimate-target='#ult-modal-wrap-262 .ult_modal-body'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"ult_modal-body ult-responsive ult-html\" style=\"\">\n\t\t\t<\/p>\n<h4>Position: Service Helpdesk Agent &#8211; IT Firm<\/h4>\n<p>Thank you for having an interest in this position, please kindly email your resume to info@itsolution.com.sg. Please state your current and expected salary and include in the CV a digital photo of yourself.\n\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t<div class=\"ult-overlay-close top-right\" style=\"width:80px;height:80px; \"><div class=\"ult-overlay-close-inside\">Close<\/div><\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Looking for Service Helpdesk Agent in Singapore [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-xs-8&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;jobs-row-label1&#8243;]Position Title[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner][vc_column_text el_class=&#8221;jobs-row-input&#8221;]Service Helpdesk Agent &#8211; IT Firm[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;jobs-row-label1&#8243;]Description[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner][vc_column_text]IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office. IT Solution Pte Ltd aims to be the leading&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":433,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_title":"Looking for Service Helpdesk Agent to Join us in Singapore","rank_math_description":"IT Solution is currently looking to appoint a Service Helpdesk Agent to join the company marketing team in Singapore office.","rank_math_focus_keyword":"Service Helpdesk Agent","rank_math_canonical_url":"","footnotes":""},"class_list":["post-453","page","type-page","status-publish","description-off"],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/pages\/453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/comments?post=453"}],"version-history":[{"count":14,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/pages\/453\/revisions"}],"predecessor-version":[{"id":10180,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/pages\/453\/revisions\/10180"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/pages\/433"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.itsolution.com.sg\/wp-json\/wp\/v2\/media?parent=453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}