{"id":12683,"date":"2025-04-19T01:50:48","date_gmt":"2025-04-18T17:50:48","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/?page_id=12683"},"modified":"2025-05-02T19:45:35","modified_gmt":"2025-05-02T11:45:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow fast can I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We aim to deliver your order between 2-4 working days after order is placed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I receive an order confirmation email after I made the payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Order confirmation email is sent to your registered email address once we received your payment. Please ensure your inbox is not full and is able to receive new emails. If the email is not found in your inbox, please check the spam \/ junk folder.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I self-collect \/ pick-up my online orders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! Sometimes, we may be out of office with other events. Therefore, you will need to notify us 1 day in advance via Whatsapp at 9665 4684 with your Name and Order Number. 21 Bukit Batok Crescent #21-73 WCEGA Tower Singapore 658065 Monday to Friday 10am to 12.30pm<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check on the delivery status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your orders are usually collected by our third-party courier few days before delivery. You will receive an email notification, once your order is ready for dispatch. The email has a link for you to track the delivery status of your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I miss my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The courier may attempt to re-deliver to you on another day. (Subject to their availability) After 2 failed delivery attempts, your order will be transferred back to our office. You will be required to provide your order confirmation for collection.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to make changes to the delivery address for an order placed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Kindly write to us at info@mind.com.sg\u00a0<\/a>with your order number & updated delivery address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your accepted mode of payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept the following modes of payment:<\/p>

  1. PAYNOW<\/li>
  2. Strips – VISA \/ MasterCard<\/li>
  3. Bank Transfer<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you paid via PAYNOW or Credit Card, refunds will be made back to the original mode of payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have changed my mind and would like to cancel my order. Will I be refunded?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Unfortunately, once you have made the payment, we will not allow any refund. We strictly do not exchange or accept any return items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if an item in my order is unavailable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You will receive an email notification if the item is unavailable. A full refund will be processed back to your payment mode, if we are not able to exchange to another item at the same value.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWrong Items <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    We sincerely apologise for the mistake we made while packing. Kindly write in to us at info@mind.com.sg <\/a>with your order number and a picture of the incorrect item delivered. Once the item has been verified, 1-to-1 exchange will be made at your address for free. (2-5 Working Days)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I download my digital products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You may log in to your account and download the product in your order. Please take note that there is a maximum number of downloads and expiry date. In your account > Order History > Click on the order number > Look for the digital product on your list > Click on Download<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I did not download my purchase in time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    There is a download link will expire after the download availability period or the number of download times is met, whichever earlier. Please note that there is no link refresh or refund should you miss the expiry date.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions How fast can I receive my order? We aim to deliver your order between 2-4 working days […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12683","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/pages\/12683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/comments?post=12683"}],"version-history":[{"count":16,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/pages\/12683\/revisions"}],"predecessor-version":[{"id":13416,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/pages\/12683\/revisions\/13416"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.mind.com.sg\/wp-json\/wp\/v2\/media?parent=12683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}