{"id":24875,"date":"2023-01-25T09:00:45","date_gmt":"2023-01-25T01:00:45","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/?p=24875"},"modified":"2023-06-20T14:21:39","modified_gmt":"2023-06-20T06:21:39","slug":"complete-guide-customer-segmentation-digital-marketing","status":"publish","type":"post","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/complete-guide-customer-segmentation-digital-marketing\/","title":{"rendered":"A Complete Guide to Customer Segmentation in Digital Marketing"},"content":{"rendered":"<p><span style=\"font-weight: 400; display: none;\">The success of your business&#8217;s digital marketing campaign heavily relies on how you reach out to your customers. That is when customer segmentation comes in. You have to consider their interests, lifestyle, and buying behaviour to captivate and convince them to make a purchase. Your target audience should never be regarded as a monolithic group.\u00a0In this article, you will learn about customer segmentation models: \u00a01) Demographic Segmentation, 2) Geographic Segmentation, 3)Psychographic Segmentation, 4)Technographic Segmentation, and 4) Behavioural You will also understand the customer segmentation strategies: 1) Identify Goals, 2) Segment Customers, 3) Reach Customer Segments, 4) Re-Evaluate Customer Segments.\u00a0<\/span><\/p>\n<h3><span style=\"color: #444444;\"><strong>What Is Customer Segmentation?<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Customer segmentation is a modern approach to marketing that focuses on the audience rather than the product. The goal is to deliver relevant messages to specific audiences. To do so, you need to segment your market and make a <\/span><span style=\"font-weight: 400;\">digital marketing <\/span><span style=\"font-weight: 400;\">campaign tailored to your target audience\u2019s preferences.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Every business has different groups of customers with different demographics, interests, buying behaviour etc. And these factors affect your <\/span><span style=\"font-weight: 400;\">digital marketing approach in Singapore<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>To captivate them, you need to approach them differently. You should not treat your customers as a monolithic group. LawnStarter&#8217;s findings reveal that the <a href=\"https:\/\/www.lawnstarter.com\/blog\/statistics\/customer-service-statistics\/\" target=\"_blank\" rel=\"noopener\">vast majority (90%) of customers favour companies<\/a> that go the extra mile to provide personalised customer service.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Think of it this way: How you spend time with the people around you differently depending on the similar interests, lifestyle, habits and activities that you all enjoy doing together.. That is the same as how you should treat your customers, and the best way to do that is through customer segmentation.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">But how does customer segmentation work? Let us learn more about customer segmentation for better <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\"> here.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3 id=\"Customer-Segmentation-Models\"><span style=\"color: #444444;\"><strong>Benefits of Digital Marketing Customer Segmentation<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-39896\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Benefits-of-Digital-Marketing-Customer-Segmentation.png\" alt=\"Benefits of Digital Marketing Customer Segmentation\" width=\"945\" height=\"600\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Benefits-of-Digital-Marketing-Customer-Segmentation.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Benefits-of-Digital-Marketing-Customer-Segmentation-300x190.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Benefits-of-Digital-Marketing-Customer-Segmentation-768x488.png 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Customer segmentation in digital marketing <\/span><span style=\"font-weight: 400;\">may take a lot of hard work to perfect the implementation. But it is worth it if you get it right. To begin with, brands and marketers can use their resources efficiently. Instead of running campaigns on the entire market, brands can roll out personalised marketing campaigns to a smaller yet precise <\/span><span style=\"font-weight: 400;\">targeted audience<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Digital marketing segmentation<\/span><span style=\"font-weight: 400;\"> catapults <\/span><span style=\"font-weight: 400;\">stronger customer retention<\/span><span style=\"font-weight: 400;\">. Since customer segmentation helps brands to identify their market, it also guides them to give products and services their audience wants. It boosts brand\u2019s customer retention.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Moreove<\/span><span style=\"font-weight: 400;\">r, audience segmentation in digital marketin<\/span><span style=\"font-weight: 400;\">g <\/span><span style=\"font-weight: 400;\">also helps brands to identify potential niche market segments that they have not considered yet. These new market segments promise growth opportunities. But before jumping into it, a business must research, test the waters, position its brand, and craft a message that appeals to your prospective customer.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #444444;\"><strong>9 Customer Segmentation Models<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-39898\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models.png\" alt=\"9 Customer Segmentation Models\" width=\"945\" height=\"2852\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models-99x300.png 99w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models-339x1024.png 339w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models-768x2318.png 768w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models-509x1536.png 509w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/9-Customer-Segmentation-Models-679x2048.png 679w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"1-Demographic-Segmentation\"><strong>1. Demographic Segmentation<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Demographic segmentation is all about knowing \u201cwho\u201d your target audience is by identifying specific traits, such as age, gender, profession, education, and ethnicity.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You will segment your target audience into different groups based on the mentioned traits so that you can personalise your <\/span><span style=\"font-weight: 400;\">digital marketing<\/span><span style=\"font-weight: 400;\"> strategies targeted for specific groups of customers you have segmented.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here is an example of demographic segmentation from Nike:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/UJ5YVC9XMyM\" width=\"768\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"2-Geographic-Segmentation\"><strong>2. Geographic Segmentation<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Compared to the other types of market segmentation, geographic segmentation is the easiest. All you have to do is identify and group consumers based on location. You can define your target market\u2019s segments by knowing their country, region, and city.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here is an example of geographic segmentation from OETEO, a children clothing store in Singapore. In this <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing <\/span><\/a><span style=\"font-weight: 400;\">campaign of OETEO, they are offering free local shipping for orders above $S20!<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-31852\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/04\/Geographic-Segmentation.png\" alt=\"Geographic Segmentation\" width=\"768\" height=\"319\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/04\/Geographic-Segmentation.png 1346w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/04\/Geographic-Segmentation-300x125.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/04\/Geographic-Segmentation-1024x425.png 1024w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/04\/Geographic-Segmentation-768x319.png 768w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"3-Psychographic-Segmentation\"><strong>3. Psychographic Segmentation<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For psychographic segmentation, the goal is to understand \u201cwhy\u201d your customers might be interested in your products or services, depending on their personality, hobbies, values, and beliefs.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39900 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation.png\" alt=\"Psychographic Segmentation\" width=\"945\" height=\"600\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation-300x190.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation-768x488.png 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This step of the customer segmentation model is probably the most challenging since you will need to identify each consumer with in-depth research. It requires you to analyse different personalities and see how they affect your marketing.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To make things easier, here is an example of psychographic segmentation. It is a <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\"> campaign from Omni Hotels &amp; Resorts, and their goal is to target comparison shoppers and convince them on how they can get the most out of their purchase decision.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39901 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation-example.png\" alt=\"Psychographic Segmentation Example\" width=\"829\" height=\"515\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation-example.png 829w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation-example-300x186.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Psychographic-Segmentation-example-768x477.png 768w\" sizes=\"(max-width: 829px) 100vw, 829px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">However, the rewards are worth achieving. Once you have understood your customers on a deeper and more personal level, which means you can deliver the right message and create content tailored for them.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"4-Technographic-Segmentation\"><strong>4. Technographic Segmentation<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This customer segmentation model identifies a group of customers based on the following,<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39902 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Technographic-Segmentation.png\" alt=\"Technographic Segmentation\" width=\"945\" height=\"600\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Technographic-Segmentation.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Technographic-Segmentation-300x190.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Technographic-Segmentation-768x488.png 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The type of device a customer uses when visiting a website (e.g., desktop, mobile or tablet)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which browser does a customer uses when browsing online (e.g., chrome, safari, opera)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">By knowing which one a customer is using, you can curate a better <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing <\/span><\/a><span style=\"font-weight: 400;\">campaign that suits their interest. For example, if you own a smartphone accessory store and one of your potential customers visited your website using an iPhone, you can use retargeting marketing ads to appeal to them with iPhone accessories. <\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"5-Behavioural-Segmentation\"><strong>5. Behavioural Segmentation<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Behavioural segmentation tackles \u201chow\u201d your customers interact with your business. Vital factors to consider for this type of market segmentation include browsing habits, purchasing decisions, attitude towards brand loyalty, and product reviews.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For instance, by distinguishing first-time website visitors from those who have already visited your website before, you can personalise the customer\u2019s experience more effectively based on how your customers will interact.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-39903\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Two-types-of-landing-pages.png\" alt=\"Two types of landing pages\" width=\"945\" height=\"600\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Two-types-of-landing-pages.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Two-types-of-landing-pages-300x190.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Two-types-of-landing-pages-768x488.png 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Notice the difference between the two messages. One is for new visitors who might want to know more about your business, while the other is for existing customers who are more likely to buy again. The new visitors are more likely to get enticed by the discount for new users, whereas consumers loyal to the brand are more likely to be encouraged by the loyalty points. Gather behavioural data to personalise each visitor\u2019s experience and increase their chances of making a purchase.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #444444;\"><strong>6. Needs-based Segmentation<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Needs-based segmentation refers to the process of categorising a group of people based on their shared experience of a certain need or problem. By determining your audience&#8217;s needs, you can create and offer them the right product that will address their needs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">But how does a brand identify your customer needs? Brands determine the needs by asking the audience their motivations in purchasing a product, emotional advantages, and wants and needs. This<\/span><span style=\"font-weight: 400;\"> digital consumer segmentation<\/span><span style=\"font-weight: 400;\"> begins<\/span> <span style=\"font-weight: 400;\">with qualitative and quantitative research.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Need-based segmentation segments products consumers&#8217; preferred product attributes, service needs, and delivery method.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39904 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/FAQ.png\" alt=\"Frequently Asked Questions section\" width=\"993\" height=\"639\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/FAQ.png 993w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/FAQ-300x193.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/FAQ-768x494.png 768w\" sizes=\"(max-width: 993px) 100vw, 993px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #444444;\">7. Value-based Segmentation<\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Value-based segmentation refers to the segmentation that acknowledges the consumer&#8217;s financial or economical values when considering a product. In order for a <\/span><span style=\"font-weight: 400;\">digital marketing company in Singapor<\/span><span style=\"font-weight: 400;\">e to be able to roll out an effective marketing campaign, they must first segment their audience based on their value. To illustrate, it will be ineffective for a brand to market an expensive product to a cost-sensitive audience.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Customer satisfaction scores, number of purchases, and average purchase value help segment the audience based on the value.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #444444;\"><strong>8. Firmographic Segmentation<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Firmographic segmentation is similar to demographic segmentation. However, instead of individuals, its target is companies, groups, and firms, hence the name.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To illustrate, a<\/span><span style=\"font-weight: 400;\"> digital marketing services company in Singapore<\/span><span style=\"font-weight: 400;\"> looks into firms and companies and offers them services based on their employee number, customer number, and revenue.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39905 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/firmagraphic-segmentation.png\" alt=\"Firmographic Segmentation\" width=\"1037\" height=\"470\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/firmagraphic-segmentation.png 1037w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/firmagraphic-segmentation-300x136.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/firmagraphic-segmentation-1024x464.png 1024w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/firmagraphic-segmentation-768x348.png 768w\" sizes=\"(max-width: 1037px) 100vw, 1037px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The company may offer customisable suites and packages to giant corporations while offering fixed-rate services to small and medium enterprises.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #444444;\">9. Social Media Segmentation<\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Social media segmentation refers to the division of the audience based on the social media platform they are most active on. This segmentation process is advantageous for a<\/span><span style=\"font-weight: 400;\"> digital marketing agency in Singapore<\/span><span style=\"font-weight: 400;\"> that specialises in social media and influencer marketing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The example image below shows which app a specific audience likely to use and which one they use the least.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39906 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/social-media-segmentation.png\" alt=\"Social Media Segmentation\" width=\"454\" height=\"377\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/social-media-segmentation.png 454w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/social-media-segmentation-300x249.png 300w\" sizes=\"(max-width: 454px) 100vw, 454px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">\u00a0A report showing social media segmentation groups of audience by platform. Image from the article Types Of Consumer Segmentation by <\/span><\/i><a href=\"https:\/\/resources.audiense.com\/blog\/types-of-consumer-segmentation\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">audiense<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #444444;\"><strong>Customer Segmentation Models<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #444444;\"><strong>8 Digital Marketing Customer Segmentation Strategies<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-39908 size-full\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Strategies.png\" alt=\"Digital Marketing Customer Segmentation Strategies\" width=\"945\" height=\"600\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Strategies.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Strategies-300x190.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Strategies-768x488.png 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"1-Identify-Goals\"><strong>1. Identify Goals<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When it comes to customer segmentation, you should know that it is not a one-size-fits-all concept. That means customer segmentation is unique to each business. So, ask yourself, what are your main business goals?\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can only develop your strategy by answering these questions to identify your goal and determine your desired result in customer segmentation. As such, you can create a better <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\"> campaign for your customers.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"2-Segment-Customers\"><strong>2. Segment Customers<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Once done and you have created your customised segmentation plans that match your business&#8217;s objectives, you can divide your potential customers into multiple categories. There are no predetermined rules for determining whether you are correct or incorrect. You have complete control over how your consumers are segmented as long as you segment them according to your strategy.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can segment your consumers based on their shared interests. For example, if you want to target your <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing <\/span><\/a><span style=\"font-weight: 400;\">campaigns towards young millennials, target trending topics on Instagram and TikTok\u2014social media platforms where the younger generation is more active.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"3-Reach-Customer-Segments\"><strong>3. Determine your customer&#8217;s needs<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Identifying the needs is the foundation of needs-based segmentation. If you are applying this segmentation in digital marketing campaigns with the help of a<\/span><span style=\"font-weight: 400;\"> digital marketing agency in Singapore<\/span><span style=\"font-weight: 400;\">, you can do it by asking for your consumer&#8217;s feedback.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can send survey forms and follow-up emails. Another method is by determining the keywords, terms, and frequently asked questions your audience search related to your products.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"4-Re-Evaluate-Customer-Segments\"><strong>4. Social Media Segmentation For Ad Positioning<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Ad places matter when rolling out your digital marketing campaigns. In social media, a<\/span>n award winning digital marketing agency <span style=\"font-weight: 400;\">can benefit from social media segmentation<\/span> <span style=\"font-weight: 400;\">by determining the best platforms to amplify their ads.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For example, if their audience is more active on Facebook than Instagram or Twitter, they can place and amplify their ads on the platform, especially during the window times their audience is most active on the app.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #444444;\"><strong>5. Reach Your Customer Segments<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">After you have segmented your customers, decide how you will approach them with your digital marketing campaign. Guarantee that all of your employees know and understand so your message will reach your targeted customer effectively.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #444444;\"><strong>6. Re-Evaluate Customer Segments<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To make sure your customer segmentation of the <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\"> campaign works, you should evaluate it by running an analysis. Doing so will give you an idea of how to improve your approach even more and nudge them to take action.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The following are the tools you can use to run a customer segmentation analysis:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul style=\"padding-left: 40px;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/marketingplatform.google.com\/about\/tag-manager\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Google Tag Manager<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/mailchimp.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">MailChimp<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #444444;\">7. Analyse Your Top Segments<\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Whatever customer segmentation models you use, there will be a segment that will rank higher than the other. These top segments are the group of people who respond and are receptive to your digital marketing campaigns.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In order not to lose this high response,\u00a0 a<\/span><span style=\"font-weight: 400;\"> digital marketing company in Singapore<\/span><span style=\"font-weight: 400;\"> must evaluate the top segments.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For example, after your demographics segmentation, you discovered that most of your customer base is teenagers. However, through value-based segmentation, you noticed that although the frequent buyers are teenagers, they happen to spend less on the products, while the older consumer makes the big purchases.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Hence, your <\/span><span style=\"font-weight: 400;\">digital marketing agency<\/span><span style=\"font-weight: 400;\"> must focus on amplifying their ads on older people to captivate high-value consumers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #444444;\"><strong>8. Analyse your competitors<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Top digital marketing agencies are not new in analysing their competitors. Fortunately, you can utilise customer segmentation to get insights from your rivals. Investigate how your competition categorises itself in different consumer segments through its ads and digital marketing campaigns.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Using the data, you can craft your strategy on how to make your brand stand out in every customer segment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #444444;\"><strong>How To Identify Customers Through Digital Marketing Platforms<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you have been in <\/span><span style=\"font-weight: 400;\">digital marketing in Singapore, <\/span><span style=\"font-weight: 400;\">perhaps, you already have in your hand digital marketing, SEO, and SEM platforms and tools that you can utilise to begin<\/span><span style=\"font-weight: 400;\"> digital marketing customer segmentation<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-39897\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Tools.png\" alt=\"Digital Marketing Customer Segmentation Tools\" width=\"945\" height=\"1238\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Tools.png 945w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Tools-229x300.png 229w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Tools-782x1024.png 782w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2022\/01\/Digital-Marketing-Customer-Segmentation-Tools-768x1006.png 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">These tools and platforms are:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Google Analytics<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Google Analytics is a free tracking tool that provides real-time statistics and analysis of your website&#8217;s user interaction.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Meta Business Suite<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Meta Business Suite is a free social media management tool for Facebook and Instagram that allows brands to manage pages and create ads on the platform.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0LinkedIn Analytics<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">LinkedIn Analytics is a free social media management tool for LinkedIn that allows brands to manage their page, evaluate page performance, and measure campaign performance.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0TikTok Business Centre<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0TikTok Business Analytics is a free social media management tool for TikTok that allows brands to manage the page and visualise account metrics, such as engagements.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3 id=\"Conclusion\"><span style=\"color: #444444;\"><strong>Conclusion<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Customer segmentation is a revolutionary approach to <\/span><span style=\"font-weight: 400;\">digital marketing<\/span><span style=\"font-weight: 400;\"> that every business should start implementing. Since your target audience is the priority, you can promote your products or services in a way that will resonate with potential customers most effectively. By targeting customers with high profitability, the likelihood of boosting conversions and sales will increase over time. Engage a <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing agency<\/span><\/a><span style=\"font-weight: 400;\"> that can assist you with your digital campaigns.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">Get in touch with an<\/span><\/i><i><span style=\"font-weight: 400;\"> award winning digital agency in Singapore<\/span><\/i><i><span style=\"font-weight: 400;\"> like OOm to know more about digital marketing. Contact OOm at 6391-0930 or <\/span><\/i><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/contact\/\"><i><span style=\"font-weight: 400;\">leave a message<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> on our website.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Audience segmentation in digital marketing in Singapore has been used to deliver a relevant message to the audience. It segments the market into different groups based on their demographics, behaviour, and more, and tailors a digital marketing campaign targeting their preference. The benefits of customer segmentation include personalised marketing, customer retention, and new niche market segments. There are at least nine types of customer segmentation models, and they are: 1.) Demographic Segmentation; 2.) Geographic Segmentation; 3.) Psychographic Segmentation; 4.) Technographic Segmentation; 5.) Behavioural Segmentation; 6.) Needs-based Segmentation; 7.) Value-based Segmentation; 8.) Firmographic Segmentation; and 9.)Social Media Segmentation. To utilise these models, one must apply segmentation strategies, including identifying the goals, segmenting the customers, determining the customer&#8217;s needs, using social media segmentation for ad positioning, reaching customer segments, re-evaluating customer segments, analysing the top segments, and analysing the competitors.<\/p>\n","protected":false},"author":7,"featured_media":39909,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wds_primary_category":0,"footnotes":""},"categories":[14],"tags":[15,1181,1179,1178,1180],"class_list":["post-24875","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","tag-digital-marketing-2","tag-positioning","tag-segmentation","tag-stp-marketing","tag-targeting"],"acf":[],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/posts\/24875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/comments?post=24875"}],"version-history":[{"count":0,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/posts\/24875\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/media\/39909"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/media?parent=24875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/categories?post=24875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/tags?post=24875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}