{"id":31424,"date":"2021-12-17T09:00:40","date_gmt":"2021-12-17T01:00:40","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/?p=31424"},"modified":"2023-03-09T10:19:36","modified_gmt":"2023-03-09T02:19:36","slug":"what-are-consumers-expectations-with-brand-marketing","status":"publish","type":"post","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/what-are-consumers-expectations-with-brand-marketing\/","title":{"rendered":"What Are Consumers&#8217; Expectations With Brand Marketing?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Whether traditional or <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing of your company<\/span><\/a><span style=\"font-weight: 400;\">, there is one thing that never changes\u2014consumers\u2019 expectations. One way or another, your target market will always have something to say or expect from your products or services.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As a brand, the best way for you to resonate well with your potential customers is to tell stories. You should know that no matter how many years have passed, storytelling is still the most effective strategy to impart lessons to anyone.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>ALSO READ<\/b><span style=\"font-weight: 400;\">: <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/branding-and-storytelling-why-telling-stories-is-important\/\"><span style=\"font-weight: 400;\">Branding And Storytelling: Why Telling Stories Is Important<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Since storytelling carries the most weight, it can help people remember what you told them for a long time. That is why if you want that to happen with your brand, you need to deliver quality and relevant messages to your potential customers.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">But before you can do that, you have to keep yourself updated since customers&#8217; expectations often change. What you may have known yesterday might not work the following weeks, months or years.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">So learn here how customers\u2019 expectations have changed in brand marketing. Doing so would help the way you market your brand.<\/span><\/p>\n<hr \/>\n<h2 id=\"What-Are-Customers-Expectations-When-It-Comes-to-Brands-Marketing\"><strong>What Are Customers Expectations When It Comes to Brand Marketing?<\/strong><\/h2>\n<h3 id=\"1-The-Rise-Of-Visual-Storytelling\"><strong>1. The Rise Of Visual Storytelling<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Do you recall when most people say <\/span><i><span style=\"font-weight: 400;\">to see is to believe? <\/span><\/i><span style=\"font-weight: 400;\">This phrase remains true as visual storytelling allows us, especially for brands, to show stories and <\/span><i><span style=\"font-weight: 400;\">not tell things word by word. <\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">But what exactly is visual storytelling? Instead of using <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/infographic-content-creation\/\"><span style=\"font-weight: 400;\">digital content creation<\/span><\/a><span style=\"font-weight: 400;\"> (infographic) alone and attaching it to an article, most brands today create a short video of their <\/span><span style=\"font-weight: 400;\">digital marketing<\/span><span style=\"font-weight: 400;\"> campaign and post it on their social media.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">They do this kind of digital marketing strategy since most consumers nowadays prefer viewing clips. According to research, when consumers have options to read or watch content, <\/span><a href=\"https:\/\/today.yougov.com\/topics\/resources\/articles-reports\/2019\/08\/06\/72-consumers-prefer-videos-learn-about-products-or\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">72% favour<\/span><\/a><span style=\"font-weight: 400;\"> the latter to learn about products or services.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Because of that fact, many creative minds are now rethinking how they showcase their brand to their potential consumers. To help you understand, here are some insights from top advertisers in Asian Pacific Countries.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/P2nTZok2GCQ\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"2-Quick-Delivery-Free-Shipping\"><strong>2. Quick Delivery, Free Shipping<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">As the ecommerce industry continues to rise, more and more consumers expect to see and receive these two services when they order something online: quick delivery and free shipping.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Unlike the inception stage of the ecommerce industry, these two are only part of the deal of online shopping. But now, if you want to stay in line of sight of your potential customers, you should consider offering quick delivery and free shipping at your ecommerce shop.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Sometimes, some consumers expect ecommerce shops to offer free next-day delivery as a standard of their orders.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>LEARN MORE:<\/b> <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/3-successful-ecommerce-businesses-what-can-we-learn-from-them\/\"><span style=\"font-weight: 400;\">3 Successful Ecommerce Businesses: What Can We Learn From Them?<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"3-Real-Stories-Can-Spark-Social-Movements\"><strong>3. Real Stories Can Spark \u2018Social\u2019 Movements<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Besides quick delivery and free shipping, consumers nowadays also want brands to get real. Since the COVID-19 pandemic began, many people have become more open and aware of global issues.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">They learn how to raise their voice and bring real change to the world. And so, when a brand becomes a part of that and shares real stories, it sparks a social movement. A social movement is an organised effort by a big group of people to pursue a common goal.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here is an example from Nickelodeon. This <\/span><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\"> campaign that they posted on Twitter had reached hundreds of thousands of views.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">continue to speak out, your voice matters <a href=\"https:\/\/twitter.com\/hashtag\/BlackLivesMatter?src=hash&amp;ref_src=twsrc%5Etfw\">#BlackLivesMatter<\/a> <a href=\"https:\/\/t.co\/TSCoEOlBe5\">pic.twitter.com\/TSCoEOlBe5<\/a><\/p>\n<p>\u2014 Nickelodeon (@Nickelodeon) <a href=\"https:\/\/twitter.com\/Nickelodeon\/status\/1275911473261359106?ref_src=twsrc%5Etfw\">June 24, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To further convince you, here is a poll conducted by sproutsocial about how many consumers believe it is vital for brands to make a stand. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-31425\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social.png\" alt=\"Poll from sprout social\" width=\"768\" height=\"512\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social.png 1920w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social-300x200.png 300w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social-1024x683.png 1024w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social-768x512.png 768w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social-1536x1024.png 1536w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-content\/uploads\/2021\/12\/Poll-from-sprout-social-472x315.png 472w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"4-Influencers-Have-The-Ability-To-Empower-Consumers\"><strong>4. Influencers Have The Ability To Empower Consumers.<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">If social media platforms have helped you interact, connect, and communicate with your target audience, the same goes for them. They could also share their thoughts with the people they are friends with or those who follow them.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">And as a brand, you should know how to approach that kind of consumer. Know that if you get things right with your<\/span> <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\">, they can make your message go viral.\u00a0 If you get it wrong, it would be a promotional campaign nightmare.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Whatever happens, many consumers now feel more powerful. They understand that if they question a brand publicly on social media, it would be favourable for them rather than if they complain privately.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"5-Expect-an-Omnichannel-Service\"><strong>5. Expect an Omnichannel Service<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of course, when there is a rise in the use of social media, it is hard not to talk about smartphones. This mobile device gives consumers access to these platforms as well as to ecommerce websites.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As of December 2021, <\/span><a href=\"https:\/\/www.bankmycell.com\/blog\/how-many-phones-are-in-the-world\"><span style=\"font-weight: 400;\">80.63% of the global population owns a smartphone<\/span><\/a><span style=\"font-weight: 400;\">. Since that is more than half of the world\u2019s population, you are probably reading this article on your smartphone.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The same goes for your target audience. There is a high chance they will be using their smartphones when they stumble upon your <\/span><span style=\"font-weight: 400;\">digital marketing<\/span><span style=\"font-weight: 400;\"> campaign, whether on your social media or ecommerce website.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That is why as a brand, you should offer omnichannel service to your customers.\u00a0 As such, they can interact, connect, and communicate with you whatever screen devices they are using. Moreover, they will be more likely to discover your products or services if you engage with them in multiple channels.\u00a0<\/span><\/p>\n<hr \/>\n<h2 id=\"Conclusion\"><strong>Conclusion<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Like many things in life, these consumers\u2019 expectations would also change over time. Sooner or later, they will be new things customers will expect from brands. And as a brand yourself, you should keep yourself updated. Doing so would help you better manage your <\/span><span style=\"font-weight: 400;\">digital marketing<\/span><span style=\"font-weight: 400;\"> strategies and campaigns.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">If you need help creating quality and relevant <\/span><\/i><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/content-marketing-singapore\/\"><i><span style=\"font-weight: 400;\">content marketing<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> pieces, get in touch with an <\/span><\/i><i><span style=\"font-weight: 400;\">award winning digital marketing agency<\/span><\/i><i><span style=\"font-weight: 400;\">. Our content specialists can help you capture the attention of your potential customers.\u00a0<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whether traditional or digital marketing of your company, there is one thing that never changes\u2014consumers\u2019 expectations. One way or another, your target market will always have something to say or expect from your products or services.\u00a0 &nbsp; As a brand, the best way for you to resonate well with your potential customers is to tell [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":31426,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wds_primary_category":0,"footnotes":""},"categories":[14],"tags":[1345,1342,1344,217,63,1346,1343,184],"class_list":["post-31424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","tag-brands","tag-consumers","tag-consumers-expectations","tag-content","tag-content-marketing","tag-evolution-of-storytelling-strategy","tag-expectations","tag-marketing"],"acf":[],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/posts\/31424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/comments?post=31424"}],"version-history":[{"count":0,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/posts\/31424\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/media\/31426"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/media?parent=31424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/categories?post=31424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.oom.com.sg\/wp-json\/wp\/v2\/tags?post=31424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}