{"id":4519,"date":"2021-03-03T11:27:43","date_gmt":"2021-03-03T03:27:43","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg?page_id=4519"},"modified":"2026-06-05T15:53:16","modified_gmt":"2026-06-05T07:53:16","slug":"account-management","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/faq\/account-management\/","title":{"rendered":"Account Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4519\" class=\"elementor elementor-4519\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-bf17be8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf17be8\" data-element_type=\"section\" data-e-type=\"section\" id=\"back-to-top\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f930a0\" data-id=\"9f930a0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e3e7aa ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"5e3e7aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Account Management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-18f4de1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18f4de1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcbcf37\" data-id=\"fcbcf37\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-fb57a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb57a43\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c2c98f8\" data-id=\"c2c98f8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2439d7b ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"2439d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have requested for a password to log in to POEMS 2.0. How soon will I receive my password?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3791\"><p>Requests are processed every Friday. Requests received by Phillip Nova after 11am (SGT) on Friday shall be processed on the following Friday.<\/p><p>Your new password will be sent to your registered email address once it is ready. If you have open positions or you need to trade urgently, you may call our Futures dealing desk at (65) 6535 1155 or Forex dealing desk at (65)\u00a06536 7200.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I view my account statements?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3792\"><p class=\"font-size-18\">You may access your account statements through the following platforms:<\/p><ul><li><p class=\"font-size-18\"><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/myaccount.phillipnova.com.sg\/\">Client Portal<\/a><\/p><\/li><li>NOVA trading platform (mobile and desktop apps)<\/li><\/ul><p><strong><br \/>Client Portal<\/strong><\/p><ol><li><p class=\"font-size-18\">Log in to the <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/myaccount.phillipnova.com.sg\/\">Client Portal<\/a><\/p><\/li><li>Side panel &gt; Account Management &gt; View Statements<br \/><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-47277\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/client-portal-view-statements.png\" alt=\"\" width=\"230\" height=\"278\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/client-portal-view-statements.png 230w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/client-portal-view-statements-10x12.png 10w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><\/li><\/ol><p><strong><br \/>NOVA (Mobile app)<\/strong><\/p><ol><li><p class=\"font-size-18\">Launch <a href=\"https:\/\/novaapp.phillipmobile.com\/\">NOVA<\/a><\/p><\/li><li>Bottom navigation &gt; Profile &gt; Statement<br \/><img decoding=\"async\" class=\"alignnone wp-image-47278\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-499x1024.png\" alt=\"\" width=\"300\" height=\"616\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-499x1024.png 499w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-146x300.png 146w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-768x1577.png 768w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-748x1536.png 748w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-998x2048.png 998w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-6x12.png 6w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-mobile-view-statements-scaled.png 1247w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><\/ol><p><strong>NOVA (Desktop app)<\/strong><\/p><ol><li><p class=\"font-size-18\">Launch <a href=\"https:\/\/novaapp.phillipmobile.com\/\">NOVA<\/a><\/p><\/li><li>Side panel &gt; Statement<br \/><img decoding=\"async\" class=\"alignnone size-medium wp-image-47292\" src=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-desktop-view-statements-292x300.png\" alt=\"\" width=\"292\" height=\"300\" srcset=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-desktop-view-statements-292x300.png 292w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-desktop-view-statements-12x12.png 12w, https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/wp-content\/uploads\/2026\/06\/nova-desktop-view-statements.png 341w\" sizes=\"(max-width: 292px) 100vw, 292px\" \/><\/li><\/ol><p>\u00a0<\/p><p>Please note:<\/p><ul><li>You can view or download daily and\/or monthly statements for up to the past 6 months.<\/li><li>Daily statements are only generated on days when there is trading activity, open positions, or fund movements in your account.<\/li><\/ul><p>\u00a0<\/p><p>If you require statements beyond 6 months:<\/p><ul><li><p class=\"font-size-18\">Please submit a request via the <a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/myaccount.phillipnova.com.sg\/\">Client Portal<\/a> using the same steps as above<\/p><\/li><li>A nominal fee of SGD 30 per statement applies for statements older than 6 months.<\/li><li>Statements are retained for a maximum period of 5 years only.<\/li><\/ul><p><em><br \/>Below will be invalid after 19 Jun 2026<\/em><\/p><p class=\"font-size-18\">A daily activity statement will be sent to your registered email address by the next working day, following your trade\/transaction. The activity statement will be in a password protected PDF file. The default password will be your full identity\/passport number or your company registration number.<\/p><p class=\"font-size-18\">To change the password for your activity statement, you may contact the Client Service team at (+65) 6538 0500 or email <a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I update my latest particulars with Phillip Nova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3793\"><p class=\"font-size-18\">You may submit your latest particulars online through the Client Portal.<br \/>Log in to\u00a0<a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/myaccount.phillipnova.com.sg\/\" target=\"_blank\" rel=\"noopener\">https:\/\/glutenfreepleasure.com\/__proxy_domain\/myaccount.phillipnova.com.sg<\/a> &gt; Update Particulars.<\/p><p class=\"font-size-18\">Alternatively, you can also\u00a0download\u00a0the\u00a0<a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/forms-and-downloads\/\" rel=\"noopener\">Update of Particulars Form<\/a>, complete it and email\/fax it back to us via:<\/p><ul><li><strong>Email<\/strong> \u2013 nova@phillip.com.sg<\/li><li><strong>Fax<\/strong>\u00a0\u2013 (65) 6536 7367<\/li><li><strong>Mail<\/strong>\u00a0\u2013 250 North Bridge Road, #07-01, Raffles City Tower, Singapore 179101<\/li><\/ul><p>For updating of residential or mailing address, please provide a copy of documentary proof (e.g. Both the front and reverse sides of your NRIC or a copy of your latest bill \/ statement).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I update my official authorised signature for my Phillip Nova trading account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3794\"><p class=\"font-size-18\">Please visit our main office and approach our Client Service team for the Update of Specimen Signature Form. The new authorised signature is to be physically witnessed by one of our staff; hence we do not accept fax\/scan copies. Please bring along your NRIC or passport for verification.<\/p><p class=\"font-size-18\">If you are residing overseas, please email <a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a> to request for the Update of Specimen Signature Form. Please mail us the original copy of the completed form and your NRIC\/Passport copy. Please ensure that both documents are duly certified by a Notary Public or staff of Phillip Capital group, i.e. containing the Phillip Group Network Company Stamp.<\/p><p class=\"font-size-18\">For further clarifications, please call us at (65) 6538 0500, or email\u00a0<a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3795\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3795\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I increase the maximum amount of open positions I can hold at any one time?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3795\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3795\"><p class=\"font-size-18\">The maximum number of open positions usually ranges from 20 to 40 lots depending on customer\u2019s risk profile.<\/p><p class=\"font-size-18\">If you wish to apply for a higher position limit or check your current limit, please enquire with our Client Service team at (65) 6538 0500\u00a0or email\u00a0<a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a>.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ecae00 elementor-align-center ob-has-background-overlay elementor-widget elementor-widget-button\" data-id=\"6ecae00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_butterbutton_use_it&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/faq\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to FAQ homepage<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-a1126db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1126db\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84ff0ad\" data-id=\"84ff0ad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-2d16c3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d16c3c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c37f5ca\" data-id=\"c37f5ca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a86a40 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"7a86a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can't find what you are looking for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0246f37 font-size-18 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"0246f37\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Should you have any query, you may contact us at <a style=\"color: #2471c6; text-decoration: underline;\" href=\"tel:(65) 6538 0500\">(65) 6538 0500<\/a> or<br \/>email us at <a style=\"color: #2471c6; text-decoration: underline;\" href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Account Management I have requested for a password to log in to POEMS 2.0. How soon will I receive my password? Requests are processed every Friday. Requests received by Phillip Nova after 11am (SGT) on Friday shall be processed on the following Friday. Your new password will be sent to your registered email address once [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3120,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4519","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Account Management - Phillip Nova - Bringing global markets closer to you<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/faq\/account-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Account Management - Phillip Nova - Bringing global markets closer to you\" \/>\n<meta property=\"og:description\" content=\"Account Management I have requested for a password to log in to POEMS 2.0. 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