{"id":5062,"date":"2021-03-08T02:12:19","date_gmt":"2021-03-07T18:12:19","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg?page_id=5062"},"modified":"2026-04-15T15:36:28","modified_gmt":"2026-04-15T07:36:28","slug":"2-factor-authentication-2fa-risk-awareness-statement","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/faq\/2-factor-authentication-2fa-risk-awareness-statement\/","title":{"rendered":"2 Factor Authentication (2FA) Risk Awareness Statement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5062\" class=\"elementor elementor-5062\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-bf17be8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf17be8\" data-element_type=\"section\" data-e-type=\"section\" id=\"back-to-top\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f930a0\" data-id=\"9f930a0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e3e7aa ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"5e3e7aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2 Factor Authentication (2FA) Risk Awareness Statement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-18f4de1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18f4de1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcbcf37\" data-id=\"fcbcf37\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f8f318 elementor-nav-menu__align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger ob-has-background-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"9f8f318\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-9f8f318\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41272\"><a href=\"#general\" class=\"elementor-item elementor-item-anchor\">General<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41273\"><a href=\"#cp\" class=\"elementor-item elementor-item-anchor\">Client Portal<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41327\"><a href=\"#nova\" class=\"elementor-item elementor-item-anchor\">Phillip Nova 2.0<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41870\"><a href=\"#mt5\" class=\"elementor-item elementor-item-anchor\">Phillip MT5<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41274\"><a href=\"#cqg\" class=\"elementor-item elementor-item-anchor\">CQG<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-9f8f318\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41272\"><a href=\"#general\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">General<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41273\"><a href=\"#cp\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Client Portal<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41327\"><a href=\"#nova\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Phillip Nova 2.0<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41870\"><a href=\"#mt5\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Phillip MT5<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-41274\"><a href=\"#cqg\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">CQG<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-fb57a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb57a43\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c2c98f8\" data-id=\"c2c98f8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24a2880 ob-has-background-overlay elementor-widget elementor-widget-menu-anchor\" data-id=\"24a2880\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"general\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb79f4 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"dfb79f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2439d7b ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"2439d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is 2FA?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3791\"><p>2FA (also known as two-factor authentication) is the verification of a user\u2019s online identity using two distinct factors.<\/p><p>The current practice used by financial institutions in Singapore is to require clients to go through a 2-factor authentication process \u2013<br \/>(1) a Personal Identification Number (PIN), which is issued by the financial institution and<br \/>(2) a One-Time Password (OTP), which is generated by a hardware token device or software token application, or sent via a Short Message Service (SMS) to the client.<\/p><p>This is also the same practice adopted by Phillip Nova. When a Phillip Nova client who has elected to participate in 2FA wishes to access an online service by Phillip Nova, the client is required to enter the PIN and the OTP for authentication.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the purpose of 2FA?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3792\"><p class=\"font-size-18\">The key objectives of 2FA are to protect the client\u2019s online trading account and information from unauthorised access, and enhance the overall security of online trading systems.<\/p><p class=\"font-size-18\">At Phillip Nova we take a proactive role in protecting our clients. We have risk mitigating measures in place to protect your online trading account and information from unauthorised access. Please contact Phillip Nova for more details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is 2FA compulsory for trading through Phillip Nova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3793\"><p><span style=\"color: #ff0000;\"><em>In our ongoing commitment to protect your account, Two-Factor Authentication (2FA) will soon become mandatory across all Phillip Nova systems, including the Client Portal and all trading platforms.<\/em><\/span><\/p><p>2FA is not compulsory for trading through Phillip Nova.<\/p><p>Nonetheless, clients are encouraged to use 2FA on their online trading accounts. Clients that elect to use 2FA for login will be required to provide both PIN and OTP to access the online trading services. Clients should exercise due care to safeguard their PIN and OTP, and not disclose them to other parties.<\/p><p>For users of hardware tokens, any loss or theft of the token shall be reported to Phillip Nova or the OTP provider immediately. The lost\/stolen token will be disabled and the user will not be able to access his online trading account until such time when he completes the de-registration process and a new token is received. There may be a fee for the token. Please contact Phillip Nova for more details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What if I choose not to use 2FA for trading through Phillip Nova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3794\"><div id=\"content\" class=\"site-content\"><div id=\"content-inside\" class=\"container no-sidebar\"><div id=\"primary\" class=\"content-area\"><p><span style=\"color: #ff0000;\"><em>In our ongoing commitment to protect your account, Two-Factor Authentication (2FA) will soon become mandatory across all Phillip Nova systems, including the Client Portal and all trading platforms.<\/em><\/span><\/p><p>In general, single-factor password authentication is more susceptible to password-based attacks and malware that could result in the compromise and hijacking of online trading accounts by unauthorized parties. This could in turn lead to unauthorized disclosure of your personal and trading information that may be available on the online trading account, or the carrying out of fraudulent trades through your online trading account. Choosing not to use 2FA for the online trading account would increase your exposure to these risks.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3795\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3795\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I protect myself if I choose not to use 2FA for online trading through Phillip Nova?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3795\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3795\"><p><span style=\"color: #ff0000;\"><em>In our ongoing commitment to protect your account, Two-Factor Authentication (2FA) will soon become mandatory across all Phillip Nova systems, including the Client Portal and all trading platforms.<\/em><\/span><\/p><p>You should observe the following practices to secure the confidentiality and integrity of your password and PIN (for funds transfer), security tokens, personal details and other confidential data as far as possible. These will help to prevent unauthorised transactions and fraudulent use of your accounts and make sure that no one else would be able to observe or steal your access credentials or other security information to impersonate them or obtain unauthorised access to your online accounts:<\/p><p>You should:<br \/>(a) Take the following precautions regarding your PIN and password (\u201ccredentials\u201d);<\/p><ul><li>Credentials should be at least 8 characters of alphanumeric mix;<\/li><li>Credentials should not be based on guessable information such as user-id, personal telephone number, birthday or other personal information;<\/li><li>Credentials should be kept confidential and not be divulged to anyone;<\/li><li>Credentials should be memorised and not be recorded anywhere;<\/li><li>Credentials should be changed regularly or when there is any suspicion that it has been compromised or impaired; and<\/li><li>The same PIN should not be used for different websites, applications or services, particularly when they related to different entities<\/li><\/ul><p>(b) Not select the browser option for storing or retaining user name and password;<\/p><p>(c) Check the authenticity of our website by comparing the URL and our name in its digital certificate or by observing the indicators provided by an extended validation certificate;<br \/>(d) Check that the website address changes from \u2018http:\/\/\u2019 to \u2018https:\/\/\u2019 and a security icon that looks like a lock or key appears when authentication and encryption is expected;<br \/>(e) Check your account information, balance and transactions frequently and report any discrepancies;<br \/>(f) Install anti-virus, anti-spyware and firewall software in your personal computers and mobile devices;<br \/>(g) Update operation system, virus and firewall products with security patches or newer versions on a regular basis;<br \/>(h) Remove file and printer sharing in computers, especially when they are connected to the internet;<br \/>(i) Make regular backup of critical data;<br \/>(j) Consider the use of encryption technology to protect highly sensitive or confidential information; (k) Log off each and every online session;<br \/>(l) Clear browser cache after each and every online session; (m) Not install software or run programs of unknown origin;<br \/>(n) Delete junk or chain emails;<br \/>(o) Not open email attachments from strangers;<br \/>(p) Not disclose personal, financial or credit card information to little-known or suspicious websites;<br \/>(q) Not use a computer or a device which cannot be trusted; and<br \/>(r) Not use public or internet caf\u00e9 computers to access online services or perform financial transactions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3796\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3796\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What platforms are 2FA enabled?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3796\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3796\"><p><span style=\"color: #ff0000;\"><em>In our ongoing commitment to protect your account, Two-Factor Authentication (2FA) will soon become mandatory across all Phillip Nova systems, including the Client Portal and all trading platforms.<\/em><\/span><\/p><p class=\"font-size-18\">2FA is available on both the Phillip Nova and Phillip MetaTrader 5 (MT5) platforms. For MetaTrader 5, the 2FA is an inbuilt feature of the platform, so users of MT5 will not be able to opt out of 2FA.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fef378e ob-has-background-overlay elementor-widget elementor-widget-menu-anchor\" data-id=\"fef378e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"cp\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b9447c ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"6b9447c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f62e1d ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"6f62e1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I set up 2FA on Client Portal?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1161\"><p data-start=\"82\" data-end=\"246\">2FA will be enabled by default on the Client Portal starting <strong data-start=\"228\" data-end=\"245\">2 August 2025<\/strong>. There is no setting up required.<\/p><p data-start=\"248\" data-end=\"478\">Upon logging in, a One-Time Password (OTP) will be sent to you via your chosen verification method \u2014 <strong data-start=\"393\" data-end=\"416\">either email or SMS<\/strong>. You\u2019ll need to enter this OTP to complete the login process.<\/p><p data-start=\"480\" data-end=\"698\">Please always ensure that your <strong data-start=\"564\" data-end=\"614\">email address and mobile number are up to date<\/strong> in your account records. This will help prevent any issues when receiving your OTP.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I did not receive my OTP. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1162\"><p data-start=\"120\" data-end=\"242\">If you did not receive your One-Time Password (OTP), please follow the steps below based on your selected delivery method:<\/p><p data-start=\"244\" data-end=\"264\"><strong data-start=\"244\" data-end=\"262\">For Email OTP:<\/strong><\/p><ul data-start=\"265\" data-end=\"480\"><li data-start=\"265\" data-end=\"325\"><p data-start=\"267\" data-end=\"325\">Check your <strong data-start=\"278\" data-end=\"286\">Spam<\/strong>, <strong data-start=\"288\" data-end=\"296\">Junk<\/strong>, or <strong data-start=\"301\" data-end=\"315\">Promotions<\/strong> folder.<\/p><\/li><li data-start=\"326\" data-end=\"392\"><p data-start=\"328\" data-end=\"392\">Ensure your <strong data-start=\"340\" data-end=\"362\">mailbox isn\u2019t full<\/strong> and can receive new emails.<\/p><\/li><li data-start=\"393\" data-end=\"480\"><p data-start=\"395\" data-end=\"480\">Confirm that you entered the <strong data-start=\"424\" data-end=\"479\">email address registered to your trading account(s)<\/strong>.<\/p><\/li><\/ul><p data-start=\"482\" data-end=\"500\"><strong data-start=\"482\" data-end=\"498\">For SMS OTP:<\/strong><\/p><ul data-start=\"501\" data-end=\"792\"><li data-start=\"501\" data-end=\"556\"><p data-start=\"503\" data-end=\"556\">Ensure your phone has <strong data-start=\"525\" data-end=\"553\">stable network reception<\/strong>.<\/p><\/li><li data-start=\"557\" data-end=\"631\"><p data-start=\"559\" data-end=\"631\">Check if your phone is set to <strong data-start=\"589\" data-end=\"628\">block unknown or short-code numbers<\/strong>.<\/p><\/li><li data-start=\"632\" data-end=\"729\"><p data-start=\"634\" data-end=\"729\">If using a <strong data-start=\"645\" data-end=\"664\">dual-SIM device<\/strong>, verify that the correct SIM is active for receiving messages.<\/p><\/li><li data-start=\"730\" data-end=\"792\"><p data-start=\"732\" data-end=\"792\">Try <strong data-start=\"736\" data-end=\"762\">restarting your device<\/strong> to refresh message reception.<\/p><\/li><\/ul><p data-start=\"794\" data-end=\"864\">If the issue persists, please contact our support team for assistance:<\/p><table style=\"border-collapse: collapse; width: 100%; height: 96px;\"><tbody><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\"><strong>Client Service Desk<\/strong><\/td><td style=\"width: 50%; height: 24px;\"><strong>IT Helpdesk<\/strong><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\">(65) 6538 0500<\/td><td style=\"width: 50%; height: 24px;\">(65) 6597 3241<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\"><p class=\"font-size-18\"><a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a><\/p><\/td><td style=\"width: 50%; height: 24px;\"><p class=\"font-size-18\"><a href=\"mailto:novatech@phillip.com.sg\">novatech@phillip.com.sg<\/a><\/p><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\">Mon-Fri, 9am-6pm<\/td><td style=\"width: 50%; height: 24px;\">Mon-Sat, 5am-5am<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I received an OTP, but I didn\u2019t request one. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1163\"><p class=\"font-size-18\">If you received a One-Time Password (OTP) without initiating a login or action, please contact us immediately. This may indicate an attempted unauthorised access to your account.<\/p><table style=\"border-collapse: collapse; width: 100%; height: 96px;\"><tbody><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\"><strong>Client Service Desk<\/strong><\/td><td style=\"width: 50%; height: 24px;\"><strong>IT Helpdesk<\/strong><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\">(65) 6538 0500<\/td><td style=\"width: 50%; height: 24px;\">(65) 6597 3241<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\"><p class=\"font-size-18\"><a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a><\/p><\/td><td style=\"width: 50%; height: 24px;\"><p class=\"font-size-18\"><a href=\"mailto:novatech@phillip.com.sg\">novatech@phillip.com.sg<\/a><\/p><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\">Mon-Fri, 9am-6pm<\/td><td style=\"width: 50%; height: 24px;\">Mon-Sat, 5am-5am<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1164\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1164\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I verify if a Client Portal OTP message is legitimate?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1164\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1164\"><p data-start=\"118\" data-end=\"177\">You can identify a legitimate OTP message by the following:<\/p><ul data-start=\"179\" data-end=\"508\"><li data-start=\"179\" data-end=\"289\"><p data-start=\"181\" data-end=\"289\"><strong data-start=\"181\" data-end=\"203\">No clickable links<\/strong> \u2013 Our OTP messages are for verification purposes only and do not contain any links.<\/p><\/li><li data-start=\"290\" data-end=\"401\"><p data-start=\"292\" data-end=\"401\"><strong data-start=\"292\" data-end=\"311\">Sender profile \u2013<\/strong><\/p><ul data-start=\"179\" data-end=\"508\"><li data-start=\"290\" data-end=\"401\"><p data-start=\"292\" data-end=\"401\">Email OTP: <em>Verify &lt;onenovaotp@phillip.com.sg&gt;<\/em><\/p><\/li><li data-start=\"290\" data-end=\"401\">SMS OTP: <em>PhillipNova<\/em> or <em>VonageAPI<\/em><\/li><\/ul><\/li><li data-start=\"402\" data-end=\"508\"><p data-start=\"404\" data-end=\"508\"><strong data-start=\"404\" data-end=\"427\">No replies required<\/strong> \u2013 Please do not reply to the message, as it is sent from an unmonitored address.<\/p><\/li><\/ul><p data-start=\"510\" data-end=\"742\">To confirm if the OTP is valid, check whether it was triggered by a recent action you performed \u2014 such as logging into the Client Portal.<\/p><p data-start=\"510\" data-end=\"742\"><br data-start=\"645\" data-end=\"648\" \/>If you did <strong data-start=\"659\" data-end=\"666\">not<\/strong> initiate any action, <strong data-start=\"688\" data-end=\"710\">do not use the OTP<\/strong> and <strong data-start=\"715\" data-end=\"741\">contact us immediately<\/strong>.<\/p><table style=\"border-collapse: collapse; width: 100%; height: 96px;\"><tbody><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\"><strong>Client Service Desk<\/strong><\/td><td style=\"width: 50%; height: 24px;\"><strong>IT Helpdesk<\/strong><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\">(65) 6538 0500<\/td><td style=\"width: 50%; height: 24px;\">(65) 6597 3241<\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\"><p class=\"font-size-18\"><a href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a><\/p><\/td><td style=\"width: 50%; height: 24px;\"><p class=\"font-size-18\"><a href=\"mailto:novatech@phillip.com.sg\">novatech@phillip.com.sg<\/a><\/p><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 50%; height: 24px;\">Mon-Fri, 9am-6pm<\/td><td style=\"width: 50%; height: 24px;\">Mon-Sat, 5am-5am<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1165\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1165\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I received an OTP from \u201cVonageAPI\u201d instead of \u201cPhillipNova.\u201d What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1165\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1165\"><p data-start=\"66\" data-end=\"382\">In some countries, due to local telecom restrictions, OTPs sent via SMS may appear under a different sender name such as <strong data-start=\"272\" data-end=\"287\">\u201cVonageAPI\u201d<\/strong> instead of \u201cPhillipNova. This is a known issue and does not affect the validity of the OTP.<\/p><p data-start=\"384\" data-end=\"451\">If you are not receiving the OTP or are unsure of its legitimacy:<\/p><ul data-start=\"452\" data-end=\"605\"><li data-start=\"452\" data-end=\"498\"><p data-start=\"454\" data-end=\"498\">Check your <strong data-start=\"465\" data-end=\"496\">SMS spam or blocked folders<\/strong><\/p><\/li><li data-start=\"499\" data-end=\"556\"><p data-start=\"501\" data-end=\"556\">Consider switching to <strong data-start=\"523\" data-end=\"536\">email OTP<\/strong> as an alternative<\/p><\/li><li data-start=\"557\" data-end=\"605\"><p data-start=\"559\" data-end=\"605\">Contact our support team if the issue persists<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1166\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1166\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why am I getting the message \u201cThe OTP has expired, please request a new one\u201d?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1166\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1166\"><p data-start=\"66\" data-end=\"382\">Each OTP is valid for <strong data-start=\"718\" data-end=\"731\">5 minutes<\/strong> from the time of issue. For security reasons, please enter the OTP promptly after receiving it. If the OTP has expired, simply request a new one to proceed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d2e75 ob-has-background-overlay elementor-widget elementor-widget-menu-anchor\" data-id=\"53d2e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"nova\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dc2651 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"9dc2651\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NOVA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64e3d21 ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"64e3d21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1051\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1051\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I set up 2FA on NOVA?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1051\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1051\"><p class=\"font-size-18\"><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/phillipnova.com.sg\/wp-content\/uploads\/download\/Phillip-Nova_NOVA-2FA-Guide.pdf\">Click here for the NOVA 2FA set up guide.<\/a><\/p><p>You may also refer to the video guide below:<iframe title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/r1vjFhC5sSo?si=n7bmGuqJOxDOrJpk\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1052\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1052\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I have more than one set of login credentials for my NOVA account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1052\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1052\"><p>Joint and corporate accounts may be eligible for more than one set of login credentials, subject to review and approval.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1053\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1053\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can exchange access be customised for each set of login credentials?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1053\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1053\"><p>No. Exchange access is managed at the account level and cannot be customised for individual login credentials.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1054\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1054\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I opt out of using 2FA on NOVA?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1054\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1054\"><p>No. 2FA is mandatory across all Phillip Nova systems, including the Client Portal and all trading platform to ensure enhanced account security.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1055\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1055\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I use other authentication apps to obtain the OTP for NOVA?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1055\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1055\"><p>Yes. You may also use Google Authenticator and\/or Microsoft Authenticator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1056\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1056\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I change the device on which my NOVA 2FA is set up?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1056\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1056\"><p>You may do so by contacting our IT Helpdesk at (65) 6597 3241, and our team will assist you with the process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1057\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1057\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I log in to NOVA on multiple mobile devices at the same time?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1057\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1057\"><p>No. Each account can only be logged in on one mobile device at a time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c58292 ob-has-background-overlay elementor-widget elementor-widget-menu-anchor\" data-id=\"2c58292\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"mt5\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-394081f ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"394081f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Phillip MetaTrader 5 (MT5)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-339fda6 ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"339fda6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5411\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I set up 2FA on Phillip MT5?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5411\"><p>Please refer to the video guides below:<iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/EQa6kk98Ry8?si=FWH3bVrKv2KBkgE-\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/bc61cjbeQm8?si=CGrD0y-iDVpFQbTd\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5412\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is two-factor authentication (\u20182FA\u2019) required for logging into the MT5 platform? Do I need to pay for it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5412\"><p class=\"font-size-18\">Yes, 2FA is required.<\/p><p class=\"font-size-18\">The one-time password (\u2018OTP\u2019) to access the MT5 platform (desktop) can be obtained via the MT5 mobile app. The MT5 mobile app can be downloaded from the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=net.metaquotes.metatrader5&amp;hl=en_SG\" target=\"_blank\" rel=\"noopener\">Google PlayStore<\/a> or <a href=\"https:\/\/apps.apple.com\/us\/app\/metatrader-5\/id413251709\" target=\"_blank\" rel=\"noopener\">App Store<\/a> for free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5413\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5413\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I change my 2FA device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5413\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5413\"><p>On your MT5 mobile app, go to <strong>Settings &gt; OTP &gt; Unbind<\/strong>. Afterwards, log in on your new device to set up the 2FA.<\/p><p>Alternatively, you can go to <strong>Client Portal &gt; Platform Services &gt; MT5 unbinding<\/strong>\u00a0to manage your request.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5414\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5414\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I set up 2FA on more than one device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5414\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5414\"><p>No. 2FA can only be set up on <strong><u>one<\/u><\/strong> device at any given time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5415\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5415\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I disable 2FA on my Phillip MT5 platform?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5415\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5415\"><p>No. 2FA is mandatory across all Phillip Nova systems, including the Client Portal and all trading platform to ensure enhanced account security.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5416\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5416\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I log in to my Phillip MT5 account on multiple devices?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5416\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5416\"><p><span data-teams=\"true\">Yes, but you will need to obtain the 2FA from the primary device.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef01980 ob-has-background-overlay elementor-widget elementor-widget-menu-anchor\" data-id=\"ef01980\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"cqg\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b3939 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"d7b3939\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CQG<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461c18a ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"461c18a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7351\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7351\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I set up 2FA on CQG?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7351\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7351\"><p class=\"font-size-18\"><a href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/phillipnova.com.sg\/wp-content\/uploads\/download\/Phillip-Nova_CQG-2FA-Guide.pdf\">Click here for the CQG 2FA set up guide.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7352\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7352\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I set up 2FA on more than one device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7352\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7352\"><p>No. 2FA can only be set up on <strong><span style=\"text-decoration: underline;\">one<\/span><\/strong> device at any given time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7353\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7353\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I change my 2FA device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7353\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7353\"><p class=\"font-size-18\">Please email Phillip Nova Technical Support at <a href=\"mailto:novatech@phillip.com.sg\" target=\"_blank\" rel=\"noopener\">novatech@phillip.com.sg<\/a> or call (65) 6597 3241 to submit a request to unbind your current 2FA device.<\/p><p class=\"font-size-18\">Once unbinding is completed, you may log in to My CQG Portal to set up 2FA on your new device.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7354\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7354\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I disable 2FA on my CQG platform?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7354\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7354\"><p>No. 2FA is mandatory across all Phillip Nova systems, including the Client Portal and all trading platform to ensure enhanced account security.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7355\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7355\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><line x1=\"8.25\" y1=\"0.716797\" x2=\"8.25\" y2=\"15.7168\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><line x1=\"15.5\" y1=\"8.4668\" x2=\"0.5\" y2=\"8.46679\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"3\" viewBox=\"0 0 16 3\" fill=\"none\"><line x1=\"15.5\" y1=\"1.4668\" x2=\"0.5\" y2=\"1.4668\" stroke=\"#2471C6\" stroke-width=\"2\"><\/line><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are there alternative ways to set up 2FA for CQG?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7355\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7355\"><p>No. 2FA for CQG can only be set up using the TOTP authenticator app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ecae00 elementor-align-center ob-has-background-overlay elementor-widget elementor-widget-button\" data-id=\"6ecae00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_butterbutton_use_it&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/faq\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to FAQ homepage<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-a1126db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1126db\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84ff0ad\" data-id=\"84ff0ad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-2d16c3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d16c3c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c37f5ca\" data-id=\"c37f5ca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a86a40 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"7a86a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can't find what you are looking for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0246f37 font-size-18 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"0246f37\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Should you have any query, you may contact us at <a style=\"color: #2471c6; text-decoration: underline;\" href=\"tel:(65) 6538 0500\">(65) 6538 0500<\/a> or<br \/>email us at <a style=\"color: #2471c6; text-decoration: underline;\" href=\"mailto:nova@phillip.com.sg\">nova@phillip.com.sg<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2 Factor Authentication (2FA) Risk Awareness Statement General What is 2FA? 2FA (also known as two-factor authentication) is the verification of a user\u2019s online identity using two distinct factors. The current practice used by financial institutions in Singapore is to require clients to go through a 2-factor authentication process \u2013(1) a Personal Identification Number (PIN), [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3120,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5062","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2 Factor Authentication (2FA) Risk Awareness Statement - Phillip Nova - Bringing global markets closer to you<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.phillipnova.com.sg\/faq\/2-factor-authentication-2fa-risk-awareness-statement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2 Factor Authentication (2FA) Risk Awareness Statement - Phillip Nova - Bringing global markets closer to you\" \/>\n<meta property=\"og:description\" content=\"2 Factor Authentication (2FA) Risk Awareness Statement General What is 2FA? 2FA (also known as two-factor authentication) is the verification of a user\u2019s online identity using two distinct factors. 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