{"id":20940,"date":"2021-09-21T17:49:23","date_gmt":"2021-09-21T09:49:23","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/?page_id=20940"},"modified":"2026-08-18T16:52:27","modified_gmt":"2026-08-18T08:52:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/privacy-policy\/","title":{"rendered":"Website Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1><strong>Privacy Policy<\/strong><\/h1>\n<p><strong>Effective Date:<\/strong> September 20, 2021<br \/>\n<strong>Last Updated:<\/strong> August 17, 2026<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We at The Red Bit Limited Liability Partnership, doing business as Sofia Wellness (&#8220;Sofia Wellness,&#8221; &#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;), are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:hello@sofia.com.sg\">hello@sofia.com.sg<\/a>.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">This privacy notice describes how we might use your information if you visit our website (<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\">https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg<\/a>) or otherwise engage with us in ways not covered by a direct client relationship \u2014 including general enquiries, newsletter sign-ups, or marketing and events.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><em>If you are a prospective or current client engaging with us about counselling or psychotherapy services, our separate Data Protection Notice explains how we collect, use, and protect your personal data as part of your care.<\/em><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">The purpose of this privacy notice is to explain, as clearly as possible, what information we collect on our website, how we use it, and what rights you have in relation to it.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>1. What Information We Collect<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><strong>a. Personal information you disclose to us<\/strong><br \/>\nWe collect personal information that you voluntarily provide when you express general interest in Sofia Wellness, subscribe to our newsletter, participate in activities on the website, or otherwise contact us for reasons unrelated to an existing or prospective counselling engagement. This may include your name, phone number, email address, age, and gender.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><strong>b. Information automatically collected<\/strong><br \/>\nSome information \u2014 such as your IP address and\/or browser and device characteristics \u2014 is collected automatically when you visit our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website. This information is used to maintain the security and operation of our website, and for internal analytics and reporting.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">This includes:<\/p>\n<ul class=\"&#091;li_&amp;&#093;:mb-0 &#091;li_&amp;&#093;:mt-1 &#091;li_&amp;&#093;:gap-1 &#091;&amp;:not(:last-child)_ul&#093;:pb-1 &#091;&amp;:not(:last-child)_ol&#093;:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Log and Usage Data<\/strong> \u2014 service-related, diagnostic, and performance information our servers automatically collect, including your activity on the website (dates\/times, pages viewed, searches, features used) and device event information.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Device Data<\/strong> \u2014 information about the computer, phone, or tablet you use to access the website, such as IP address, device identifiers, browser type, and operating system.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Location Data<\/strong> \u2014 approximate location based on your IP address or device settings; you can opt out by disabling your device&#8217;s location setting, though this may limit some website features.<\/li>\n<\/ul>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>2. How We Use Your Information<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We use the information we collect for the following purposes:<\/p>\n<ul class=\"&#091;li_&amp;&#093;:mb-0 &#091;li_&amp;&#093;:mt-1 &#091;li_&amp;&#093;:gap-1 &#091;&amp;:not(:last-child)_ul&#093;:pb-1 &#091;&amp;:not(:last-child)_ol&#093;:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>To send administrative information.<\/strong> We may send you information about Sofia Wellness or changes to our terms and policies.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>To protect our website.<\/strong> We use your information as part of our efforts to keep the website safe and secure, including fraud monitoring and prevention.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>To enforce our terms and comply with legal obligations,<\/strong> or in connection with legal requests.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>To respond to general enquiries.<\/strong> We use your information to respond to enquiries about Sofia Wellness that aren&#8217;t related to an existing or prospective counselling engagement (for example, media, partnership, or employment enquiries).<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>To send marketing and promotional communications,<\/strong> if you&#8217;ve opted in \u2014 you can unsubscribe at any time.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>For website analytics.<\/strong> We may use aggregated and anonymised data to understand usage trends and improve the website. We will not use identifiable personal information for this without your consent.<\/li>\n<\/ul>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>3. Who We Share Your Information With<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We may process or share your data based on: your consent; our legitimate business interests; performance of a contract with you; compliance with legal obligations; or to protect vital interests (for example, preventing fraud or responding to safety threats).<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We may share information with:<\/p>\n<ul class=\"&#091;li_&amp;&#093;:mb-0 &#091;li_&amp;&#093;:mt-1 &#091;li_&amp;&#093;:gap-1 &#091;&amp;:not(:last-child)_ul&#093;:pb-1 &#091;&amp;:not(:last-child)_ol&#093;:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Vendors and service providers<\/strong> who perform services on our behalf (for example, hosting, email delivery, or analytics), under confidentiality obligations.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Google Maps Platform APIs<\/strong>, where relevant to website functionality \u2014 see <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">Google&#8217;s Privacy Policy<\/a>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Relevant authorities<\/strong>, where required by law.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We do not sell, rent, or trade your information with third parties for their own promotional purposes.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>4. Cookies and Other Tracking Technologies<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, as set out in our Cookie Notice.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>5. How Long We Keep Your Information<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We keep website and general enquiry information only as long as necessary for the purposes set out in this notice, and no purpose described here requires keeping it longer than 2 years, unless a longer period is required by law.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><em>This 2-year limit applies only to website and general-enquiry data covered by this policy. If you are a client, your clinical and billing records are retained under separate, longer periods described in our Data Protection Notice, reflecting professional record-keeping requirements for counselling services.<\/em><\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>6. How We Keep Your Information Safe<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We have implemented technical and organisational security measures designed to protect the information we process through this website. No method of transmission over the internet is completely secure, so while we cannot guarantee absolute security, we continually review and improve our safeguards.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>7. Managing Your Cookie Preferences<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">Most browsers accept cookies by default; you can set your browser to remove or reject cookies, though this may affect some website features. To opt out of interest-based advertising, visit <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.aboutads.info\/choices\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.aboutads.info\/choices\/<\/a>.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>8. Do Not Track<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We do not currently respond to Do Not Track browser signals, as no uniform technical standard has been finalised. If one is adopted that we must follow, we will update this notice accordingly.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>9. Changes and Updates<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">We may update this privacy notice from time to time. The updated version will be indicated by an updated &#8220;Last Updated&#8221; date and will be effective as soon as it is accessible. We encourage you to review this notice periodically.<\/p>\n<h3 class=\"mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" dir=\"ltr\"><strong>10. How to Contact Us<\/strong><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">If you have questions or comments about this notice, please contact our Data Protection Officer, Sophia Goh, by email at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:hello@sofia.com.sg\">hello@sofia.com.sg<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"card-text\"> [&#8230;]<\/p>\n<p class=\"m-0\"><a class=\"btn btn-outline-secondary btn-read-more\" href=\"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/privacy-policy\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20940","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/pages\/20940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/comments?post=20940"}],"version-history":[{"count":0,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/pages\/20940\/revisions"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.sofia.com.sg\/wp-json\/wp\/v2\/media?parent=20940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}