{"id":7899,"date":"2026-01-28T20:43:43","date_gmt":"2026-01-28T12:43:43","guid":{"rendered":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/?page_id=7899"},"modified":"2026-05-22T11:51:17","modified_gmt":"2026-05-22T03:51:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/spcapp\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><style>\n.spc-faqs .spc-container { grid-template-columns: 1fr 1.5fr; }\n.cat-title { color: #B22C2F; }\n.spc-faq-right .cat-title:not(:first-of-type) { margin-top: 50px; }\n.faq-categories__list { padding-inline-start: 0; }\n.faq-categories__list li { list-style: none !important; }\n<\/style>\n<\/p>\n<section id=\"faqs\" class=\"spc-faqs\">\n<div class=\"spc-container\">\n<div class=\"spc-faq-left\">\n<h2 style=\"text-align: left;\">Check out these frequently asked questions.<\/h2>\n<ul class=\"faq-categories__list\">\n<li><a class=\"faq-categories__link\" href=\"#cat-getting-started\">Getting Started<\/a><\/li>\n<li><a class=\"faq-categories__link\" href=\"#cat-account-profile\">Account and Profile Management<\/a><\/li>\n<li><a class=\"faq-categories__link\" href=\"#cat-notifications\">Notifications and Settings<\/a><\/li>\n<li><a class=\"faq-categories__link\" href=\"#cat-transactions\">My Transaction<\/a><\/li>\n<li><a class=\"faq-categories__link\" href=\"#cat-privacy-security\">Privacy and Security<\/a><\/li>\n<li><a class=\"faq-categories__link\" href=\"#cat-troubleshooting\">Technical Issues and Troubleshooting<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"spc-faq-right\">\n<h2 class=\"cat-title\">Getting Started<\/h2>\n<div id=\"cat-getting-started\" class=\"spc-faq-list\">\n<details class=\"spc-faq-item\">\n<summary>Where can I download the SPC+ App?<\/summary>\n<p>You can download the SPC+ App from the Google Play Store (Android) or the Apple App Store (iOS) by searching for \u201cSPC+\u201d.<\/p>\n<p>If the previous SPC App is installed on your device, please uninstall it and download the new SPC+ App.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>What phones are compatible with SPC+ App?<\/summary>\n<p>Any device running on Apple IOS 16\/Android 15 and above.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>What is the SPC+ App for?<\/summary>\n<p>SPC+ App provides convenient access to member-exclusive benefits, including e-coupons (where applicable), updated pump prices, station locator, amenities and the latest promotions, all conveniently accessible in one place. More features will be introduced in subsequent phases.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Can I use the app without registering?<\/summary>\n<p>You may use the app without registering, but access will be limited to basic features such as locating an SPC station and viewing promotions. Please register and log in to access your account to unlock full functionality and rewards.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I am new to SPC. How do I sign up?<\/summary>\n<p>Download the SPC+ App, tap Sign Up, and follow the instructions to register using your mobile number and personal details.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Will I still receive a physical SPC&amp;U card or PDVL\/TDVL sticker upon sign-up?<\/summary>\n<p>No. Physical cards or stickers are no longer issued with the launch of the mobile app. Instead, a digital membership will be provided through the SPC+ App.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I am a registered SPC member. How do I log in to the app for the first time?<\/summary>\n<ol>\n<li>Tap on \u201cLogin\u201d on the homescreen and register an account using your physical SPC&amp;U card or PDVL\/TDVL sticker.<\/li>\n<li>Enter your User ID in the format DDMMYYNNN (Date of Birth ddmmyy + last 3 digits of NRIC) and your 16-digit card\/sticker number to proceed.<\/li>\n<li>Fill up your particulars (Full name, Email, Postal Code, Date of Birth and Vehical Type), create a password and verify your mobile number.<\/li>\n<li>Register for PDVL\/TDVL membership by entering your PDVL\/TDVL details, if Applicable.<\/li>\n<\/ol>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I have the physical SPC&amp;U card or PDVL\/TDVL sticker, but I am not a registered member yet. How do I log in?<\/summary>\n<p>You can tap on \u201cLogin\u201d on the home screen and register an account with your physical SPC&amp;U card or PDVL\/TDVL sticker. Fill in your user ID (DDMMYYNNN &#8211; Date-of-Birth (ddmmyy) and last 3 digits of NRIC (NNN)) and your 16-digit card\/sticker number to proceed to create an account.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Why do I need to update my particulars again even though I am already a registered member?<\/summary>\n<p>This ensures that your information is accurate and current in our system, enabling us to serve you better.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>What will happen to my physical SPC&amp;U card\/PDVL sticker after I have signed up?<\/summary>\n<p>Your physical SPC&amp;U card\/PDVL sticker will be deactivated once you have successfully created an account in the mobile app. The system will automatically assign a digital membership to you.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I am a PDVL\/TDVL driver, why do I need to register for SPC&amp;U membership first in order to apply for PDVL\/TDVL membership?<\/summary>\n<p>The PDVL\/TDVL programme is an extension of our SPC&amp;U programme and is exclusively available to PDVL\/TDVL licence holders. Therefore, an active SPC&amp;U membership is required before you can apply for the PDVL\/TDVL membership.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>After registering for PDVL\/TDVL membership in the app, what should I do next?<\/summary>\n<p>Kindly visit any SPC service station&#8217;s cashier counter and present your PDVL\/TDVL licence in Singpass, along with the PIN entry screen in the App, for verification. Once verified, our staff will provide a 4-character alphanumeric code to activate your PDVL\/TDVL status.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I am not a PDVL\/TDVL member now, but I plan to be later. Can I apply for the PDVL\/TDVL membership through the app?<\/summary>\n<p>Yes. You can apply for PDVL\/TDVL membership anytime through the app by tapping \u201c+PDVL\/TDVL\u201d on the home screen or under \u201cMy Card\u201d. Follow the on-screen instructions to complete your PDVL\/TDVL registration.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Why am I no longer able to log in to the online member portal?<\/summary>\n<p>We have discontinued the web-based member portal and transitioned to our mobile app to streamline the experience and provide better services. Rest assured that all your past transactions and eligible coupons remain intact. You will be able to view them once you have successfully registered and logged in through the mobile app. <span style=\"display: block; font-style: italic;\">*Past transactions refer to records from the past 6 months.<\/span><\/p>\n<\/details>\n<\/div>\n<h2 class=\"cat-title\">Account and Profile Management<\/h2>\n<div id=\"cat-account-profile\" class=\"spc-faq-list\">\n<details class=\"spc-faq-item\">\n<summary>How do I update my personal information?<\/summary>\n<p>Tap on the Profile icon &gt; Personal Information &gt; Edit Profile to update your details.<\/p>\n<p>Please note that Mobile Number and Date of Birth cannot be edited after registering. For changes to these fields, kindly contact our Customer Service Representative at 1800-477-1800 for assistance.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>If I have entered my date of birth wrongly, how do I amend it?<\/summary>\n<p>For security reason, the date of birth can only be entered once during the registration. To amend the date of birth, please call our Customer Service Representative at 1800-477-1800 for assistance.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How can I change my mobile number after I have registered?<\/summary>\n<p>Your mobile number is your account identifier. To amend the mobile number, please call our Customer Service Representative at 1800-477-1800 for assistance.<\/p>\n<p>We strongly recommend that you update your mobile number when you change it. Otherwise it may cause inconvenience should your old mobile number be given to another mobile line subscriber in future.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I have two mobile numbers (one personal number and one work number), can I have two accounts?<\/summary>\n<p>Yes, you may have two accounts, provided each account is registered with a unique mobile number.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Can I use the app on multiple devices with the same account?<\/summary>\n<p>No. To protect your account and prevent unauthorised use, the app can only be active on one device. If you change your phone, simply log in on your new device to continue using the app.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I change my password?<\/summary>\n<p>Tap on Profile icon &gt; Settings &gt; Change Password.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I delete my app account?<\/summary>\n<p>Tap on Profile icon &gt; Settings &gt; Delete Account. Once deleted, all your information will be permanently removed and you will no longer be able to access your account.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>I have deleted my app account. Will I be able to retrieve it?<\/summary>\n<p>No. All your account information including card number(s) and transaction history will be deleted and cannot be recovered.<\/p>\n<\/details>\n<\/div>\n<p><!-- =======================\n       Notifications and Settings\n  ======================== --><\/p>\n<h2 class=\"cat-title\">Notifications and Settings<\/h2>\n<div id=\"cat-notifications\" class=\"spc-faq-list\">\n<details class=\"spc-faq-item\">\n<summary>What type of notifications does the app send?<\/summary>\n<p>The app sends notifications about marketing offers such as fuel discount coupons and new promotional campaigns.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I update my marketing communication preferences?<\/summary>\n<p>Tap on the Profile icon &gt; Personal Information &gt; Edit Profile to update your Opt-in Preferences for SMS and WhatsApp notifications.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I turn on\/off the SPC+ App notification?<\/summary>\n<p>Tap on the Profile icon -&gt; Settings -&gt; Notifications to enable or disable notifications.<\/p>\n<\/details>\n<\/div>\n<p><!-- =======================\n       My Transaction\n  ======================== --><\/p>\n<h2 class=\"cat-title\">My Transaction<\/h2>\n<div id=\"cat-transactions\" class=\"spc-faq-list\">\n<details class=\"spc-faq-item\">\n<summary>I have a missing transaction in my Transaction History<\/summary>\n<p>Please allow up to 24 hours for details of the transaction history to be updated on your account. If it still not reflected on your App after 24 hours, please contact our Customer Service Representative at 1800-477-1800 for assistance.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Can I view\/download my past transactions from the app?<\/summary>\n<p>Yes, you can view your transaction history for the past six months after signing in, where available. However, downloading transaction records is currently unavailable.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Why do I not see all my past purchases? (records incomplete or missing receipt)<\/summary>\n<p>There are a few potential causes for missing transactions, for example member ID was not captured during payment or due to poor data\/internet connection. Please present your member QR code to our cashier during payment to ensure that your transactions are captured.<\/p>\n<p>Please contact our Customer Service Representative at 1800-477-1800 if there is any discrepancy.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How can I check which coupons I have used in my previous purchases?<\/summary>\n<p>You can check the coupons used in past purchases under <span style=\"display: inline-block;\">\u201cTransaction History\u201d. Tap the down arrow to expand the full transaction details.<\/span><\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I view the coupons I have in my account?<\/summary>\n<p>All available coupons will be displayed on the homepage for quick access. You may also find them under \u201cRewards\u201d on the homepage or by tapping \u201cMy Card.\u201d<\/p>\n<\/details>\n<\/div>\n<p><!-- =======================\n       Privacy and Security\n  ======================== --><\/p>\n<h2 class=\"cat-title\">Privacy and Security<\/h2>\n<div id=\"cat-privacy-security\" class=\"spc-faq-list\">\n<details class=\"spc-faq-item\">\n<summary>How is my location data being used?<\/summary>\n<p>Knowing your current location allows SPC to help find the nearest SPC station(s) around you. You can turn off your location sharing by going to your phone settings &gt; search for \u201cSPC\u201d &gt; Location Access.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Is my location data being stored by the app?<\/summary>\n<p>No, we do not store your location data. Please refer to our Privacy Statement for more details.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How is my personal data being used?<\/summary>\n<p>Your personal data will only be used for purposes of providing marketing offers, promotions and to enhance and administer the SPC&amp;U programme. We do not sell your personal data.<\/p>\n<p>Please refer to our Privacy Statement for more details.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Where can I read the Terms and Conditions and Privacy Statement?<\/summary>\n<p>Tap on the Profile icon &gt; Settings &gt; SPC Membership Terms and Conditions\/Privacy Statement<\/p>\n<\/details>\n<\/div>\n<p><!-- =======================\n       Technical Issues and Troubleshooting\n  ======================== --><\/p>\n<h2 class=\"cat-title\">Technical Issues and Troubleshooting<\/h2>\n<div id=\"cat-troubleshooting\" class=\"spc-faq-list\">\n<details class=\"spc-faq-item\">\n<summary>My app keeps crashing. What should I do?<\/summary>\n<p>We strive to provide a stable and reliable app experience. However, the app may occasionally crash due to poor data\/internet connection or if it is not updated to the lastest version. Please check the Google Play Store or Apple App Store to ensure your app is up to date.<\/p>\n<p>If the app continues to crash frequently, we recommend uninstalling and reinstalling it.<\/p>\n<p>Should the issue still persists, kindly contact SPC Customer Service at 1800-477-1800 for further assistance.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>Why is the app running slowly?<\/summary>\n<p>The app may run slowly due to a weak internet connection, an outdated app version, or temporary technical issues. Try checking your connection, updating the app, or restarting your device and ensuring it\u2019s running the latest iOS or Android version.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>When trying to download the SPC+ App, why am I seeing a &#8220;Not available in your country\/region&#8221; error?<\/summary>\n<p>This happens because your Google Play Store\/App Store account is currently registered to a region outside of Singapore. You can resolve this by updating your app store location to Singapore.<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I fix the &#8220;Not available in your country\/region&#8221; error?<\/summary>\n<p>For iOS users: You can change your Apple ID country in your account settings. Please note that this requires a local billing address and a payment method for the new region.<\/p>\n<p>For Android users: You can update your country in the Google Play Store settings. Please note that Google may require you to be located in Singapore and to add a valid payment method for Singapore. Your Google Play profile may take up to 48 hours to update<\/p>\n<\/details>\n<details class=\"spc-faq-item\">\n<summary>How do I report a bug or issue?<\/summary>\n<p>You can report a bug or issue through the app \u201cContact Us\u201d section, where you can submit details about the problem. Our support team will review it and get back to you as soon as possible.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Check out these frequently asked questions. Getting Started Account and Profile Management Notifications and Settings My Transaction Privacy and Security Technical Issues and Troubleshooting Getting Started Where can I download the SPC+ App? You can download the SPC+ App from the Google Play Store (Android) or the Apple App Store (iOS) by searching for \u201cSPC+\u201d. [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":7858,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7899","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-09-12 19:05:54","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/pages\/7899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/comments?post=7899"}],"version-history":[{"count":13,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/pages\/7899\/revisions"}],"predecessor-version":[{"id":8079,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/pages\/7899\/revisions\/8079"}],"up":[{"embeddable":true,"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/pages\/7858"}],"wp:attachment":[{"href":"https:\/\/glutenfreepleasure.com\/__proxy_domain\/www.spc.com.sg\/wp-json\/wp\/v2\/media?parent=7899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}