[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#020202″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ link_text_color=”#a5000f” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#a5000f” _builder_version=”4.20.2″ toggle_font=”|700|||||||” toggle_font_size=”17px” body_text_color=”#000000″ body_link_text_color=”#981d1b” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”When will my order be confirmed?” icon_color=”#000000″ _builder_version=”4.16″ global_colors_info=”{}” open=”on”]<\/p>\n
Once you check out the order, you will receive an email for order receipt confirmation. Our team will contact you at least 1 day before delivery if payment has not been received, otherwise, the order is confirmed and will be delivered as per schedule. If you did not receive an email for order confirmation, please write to us<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I confirm if my payment is received?” icon_color=”#000000″ _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Please screenshot your payment details and send to us via WhatsApp (+65 9489 9723) or email sam@sfoods.sg<\/a>\u00a0and our team will be happy to assist you.\u00a0<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When will I receive my purchases after ordering” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n To ensure the freshness of the meat and keep the highest hygiene standard, it will take 2 to 3 working days<\/strong><\/span> for your order to be processed.<\/p>\n You may choose the available delivery date upon check out.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the delivery and self-collection time?” _builder_version=”4.20.2″ global_colors_info=”{}” open=”off”]<\/p>\n Our Delivery Timing<\/strong> Self-Collection Timing<\/strong> [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the minimum order for free delivery?” _builder_version=”4.20.2″ global_colors_info=”{}” open=”off”]<\/p>\n To enjoy free delivery, simply purchase above $120. If orders are less than $120, there will be a $12 delivery charge. Alternatively, you can do self-collection too.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if no one is around at the selected delivery timing?” _builder_version=”4.20.2″ global_colors_info=”{}” open=”off”]<\/p>\n Please ensure there is someone around to receive the purchases at the selected timing. Our delivery colleague will call\/text if they cannot reach anyone at the stated address. They will only wait for a maximum of 5 minutes if can\u2019t reach anyone. If delivery did not go through, there will be a redelivery charge of $12.00. For reschedule, please email us<\/a> or call us at +65 6759 4388<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if we have to cancel our orders due to personal reason?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n We are very sorry but we are not able to cancel any orders, we can help to move delivery schedule or issue a voucher worth the amount you already paid for your order. The new delivery schedule will be arranged within 1 month and if you choose to get a voucher, the expiry will be within 3 months from the date of issue.<\/p>\n If you really wish to cancel the whole order, we will refund the total amount but the 4% surcharge will be deducted (if applicable) and there will be a $20.00 service charge for the refund, both amounts will be deducted from the total amount.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I missed my self-collection date?” _builder_version=”4.20.2″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n
\nMonday to Saturday 11.00 am \u2013 4.00 pm
\nClosed on Sunday and Public Holiday<\/p>\n
\nMonday to Friday 10.00 am \u2013 4.00 pm
\nClosed: Saturday, Sunday and Public Holiday
\nAddress: No. 48 Woodlands Terrace Singapore 738460<\/p>\n