新捷运于下午6时24分发推特说，由于开往榜鹅方向的列车在克拉码头站出现故障，东北地铁线的双向列车服务预计都各需要多10分钟的穿行时间。
16/11, 6.20pm: NEL svc is delayed due to a Train fault at Clarke Quay stn twds Punggol. Additional travel time of abt 10mins is expected in both directions
— SBS Transit (@SBSTransit_Ltd) 16 November 2017
在下午6时34分，新捷运再发推特说，东北地铁线双向列车服务预计都各需要多15分钟的穿行时间，同时表示歉意。
16/11, 6.32pm: Due to a train fault at Clarke Quay stn twds Punggol, additional travel time of 15mins is expected in both directions. We are sorry.
— SBS Transit (@SBSTransit_Ltd) 16 November 2017
在下午6时43分，新捷运再发推特说，欧南园站（NE3）和花拉公园站（NE8）有免费巴士服务。
16/11, 6.42pm: NEL delay - free bus rides are available at designated bus stops betwn Outram Pk NE3 & Farrer Pk NE8.
— SBS Transit (@SBSTransit_Ltd) 16 November 2017