Allegiance Insurance Brokers Pte Ltd (“Allegiance”, “we”, “our”, “us”) is bound by the Singapore Personal Data Protection Act 2012 (PDPA) and is committed to protecting the personal data entrusted to us.

This privacy policy explains how and why we collect, use, disclose and retain your personal data and how you may access or correct your personal data or withdraw your consent.

By using our services, you consent to the collection, use, storage and disclosure of your personal data in accordance with this Privacy Policy.  Allegiance reserves the right to amend this Privacy Policy at any time without notice.

This Policy also applies to all Allegiance employees.

Personal Data We Collect

“Personal data” refers to data, whether true or not, about an individual who can be identified from that data, or from the data and other information to which Allegiance has or is likely to have access to.

The types of personal data we may collect from you include, but not limited to your personal details such as Name, Mobile phone number, Residential phone number, Residential address or Postal Address, Email Address, Age / Date of birth, NRIC or FIN number or Passport number as applicable, Bank account details and other financial information and Medical/health report.

Purpose for Collection and Use of Personal Data

We collect and use your personal data primarily for the purpose of providing our services to you and purposes directly related to that provision.

We may also collect and use your personal data for the following purposes:

• Developing, enhancing and identifying products or services that may be relevant to clients or individuals seeking or offering insurance-related services
• Providing information or opportunities to insurers where you have requested or consented to receiving such information
• Audit, risk management and compliance reviews
• Complying with applicable laws, regulations and regulatory obligations, including anti-money laundering and counter-terrorism financing requirements, and responding to legal or regulatory processes.

How We Collect Personal Data

We may collect your personal data through the following means:

• Insurance proposals and application forms submitted by you or on your behalf
• Communications with you via email, telephone or hard copy forms
• Your employer (where the insured is your employer)
• Third parties or publicly available sources, where:

• You have provided consent; or
• You would reasonably expect such collection for a specific purpose (e.g. investigation of a complaint or handling of claims)

In certain circumstances, we may also collect personal data where required or permitted by law, court order or tribunal order.

Opting out and Withdrawal of Consent

At the point of collection, you may elect whether to receive information about our other products or services.

If you no longer wish to receive such information, or if you wish to withdraw your consent to our disclosure of your personal data to external organisations (where applicable), you may opt out by contacting our Data Protection Officer using the details provided below.

Personal Data of Third Party

You must not provide us with personal data of any other individual unless you have obtained the individual’s express consent. If you do provide the personal data of another individual, you confirm that you have:

• Informed the individual that their personal data will be provided to Allegiance and handled in accordance with this Privacy Policy;
• Provided the individual with a copy of, or directed them to this Privacy Policy; and
• Obtained the individual’s consent for the disclosure of their personal data to us.

Disclosure of Personal Data

We may disclose your personal data, where appropriate, for the following purposes:

• The purpose to which the personal data was originally collected
• Purposes directly related to the original purpose of collection
• Any other purposes for which you have provided consent

Such disclosures may include disclosure to:

• our related companies or third-party service providers who assist us in operating our business and providing our services, including payment system operators, IT service providers, professional advisers (such as lawyers, compliance advisers and accountants) and financial institutions.
• courts, law enforcement authorities, regulators and government agencies where required to comply with applicable laws, regulations or legal processes.

We may transfer personal data outside Singapore, where permitted by law, including to countries such as Australia, or other parts of Asia.  In such cases, we will take reasonable steps to ensure that overseas recipients provide a level of protection comparable to that required under the PDPA.

Except as set out in this Privacy Policy or as required or permitted by law, we will not disclose your personal data. Nothing in this Policy limits our ability to use or disclose anonymised or aggregated data that does not identify any individual.

Security of Personal Data

We take reasonable steps to protect personal data in our possession or control from unauthorised access, collection, use, disclosure, copying, modification or disposal.

These measures include physical security arrangements, network and system security controls, firewalls, access controls and password protection.

However, no method of transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. You are responsible for safeguarding any usernames, passwords or access credentials, and should notify us promptly if you become aware of any unauthorised access or security breach.

Retention of Personal Data

We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with an individual as soon as it is reasonable to assume that such retention no longer serves any business or legal purpose.

Accuracy, Access and Correction

We take reasonable steps to ensure that personal data is accurate, complete and up to date at the time of collection, use or disclosure. However, we rely on you to inform us of any changes to your personal data.

You may request access to or correction of your personal data by contacting us using the details set out below. We may require verification of your identity before processing your request.

Access or correction requests may be subject to applicable exemptions under the PDPA. Where access is denied, we will inform you of the reason for such denial. We will not charge a fee for access or correction requests, unless permitted under the PDPA and the charge is reasonable.

Complaints and Queries

If you have any questions, concerns or complaints regarding our handling of your personal data, please contact our Data Protection Officer at:

Data Protection Officer

Allegiance Insurance Brokers Pte Ltd

237 Alexandra Road #06 – 07
The Alexcier Singapore 159929

Telephone: +65 6376 3055
Or Email: client.service@allegiance.com.sg

We will endeavour to address all complaints as soon as practicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.  The latest version will be made available on our website at https://glutenfreepleasure.com/__proxy_domain/www.allegiance.com.sg/.

For more information about personal data protection in Singapore, please visit the Personal Data Protection Commission at www.pdpc.gov.sg