Privacy Policy
Data protection notice
This Data Protection Notice (“Notice“) sets out the basis on which I-SIMPLY PTE. LTD. (“we“, “us” or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA“). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice:
“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any services by us; and
“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name, company name, and contact information such as your residential or corporate address, email address, telephone number, mobile contact number, or payment/bank account information.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative“) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
5. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions, including through third-party payment gateways;
(f) sending you marketing information about our goods or services including notifying you of our marketing events, initiatives, promotions, lucky draws, membership and rewards schemes;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third-party service providers, logistics and delivery partners, agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;
(j) any other incidental business purposes related to or in connection with the above; and
(k) utilising data analytics, artificial intelligence (AI), and automated processing tools to improve our website functionality, optimise our marketing campaigns, and personalise your shopping experience; provided that such processing does not result in automated decisions that legally or significantly affect you without human intervention.
6. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
(b) to third-party service providers, payment processors, logistics partners, agents, and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
COOKIES AND AUTOMATED DATA COLLECTION
8. When you visit our website, we may collect information automatically through the use of cookies, web beacons, tracking tags, and similar technologies. This includes data such as your IP address, browser type, pages viewed, and interaction with our website.
9. We use these technologies to improve user experience, analyse website traffic, and deliver targeted advertising. You may configure your internet browser to reject cookies; however, doing so may limit the functionality of certain parts of our website.
DO NOT CALL (DNC) REGISTRY AND MARKETING
10. If you have provided your Singapore telephone number(s) and indicated that you consent to receiving marketing or promotional information via your telephone number(s), we may contact you using such telephone number(s) (including via voice calls, SMS, WhatsApp, or other messaging applications) with information about our products and promotions, even if these numbers are registered with the DNC Registry.
WITHDRAWING YOUR CONSENT
11. The consent that you provide for the collection, use, and disclosure of your personal data will remain valid until such time it is withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details below.
12. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it.
13. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in the position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 11 above.
14. Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose personal data where such collection, use, and disclosure without consent is permitted or required under applicable laws.
ACCESS TO, CORRECTION AND PORTABILITY OF PERSONAL DATA
15. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
16. Please note that a reasonable administrative fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
17. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
18. Data Portability: In accordance with the PDPA, you may also submit a data routing request to have your personal data transmitted to another organisation in a commonly used machine-readable format. We will evaluate such requests in accordance with the prescribed legal requirements and may charge a reasonable administrative fee for the transfer.
PROTECTION, ACCURACY AND RETENTION OF PERSONAL DATA
19. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third-party service providers and agents only on a need-to-know basis.
20. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
21. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete, and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
22. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
23. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
24. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so (for example, utilising cloud servers hosted overseas), we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
ANTI-SCAM AND COMMUNICATION SECURITY
25. We are committed to ensuring the security of our customers. I-SIMPLY PTE. LTD. will never request your passwords, bank account passwords, or One-Time Passwords (OTPs) via SMS, WhatsApp, or email. All official payment links will only be directed to our secure domain (isimply.com.sg) or our verified third-party payment gateways. If you receive a suspicious message claiming to be from us, please do not click any links and report it to our Data Protection Officer immediately.
DATA PROTECTION OFFICER
26. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Name: Mr. Tan Wei Ming
Email: dt@isimply.com.sg
Contact: +65 6743 2010
EFFECT OF NOTICE AND CHANGES TO NOTICE
27. This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the collection, use, and disclosure of your personal data by us.
28. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
