MORE ABOUT US

opening hours

9am to 6pm.
Self-collection available daily until 7pm.
Last Delivery at 10pm.

islandwide delivery

For orders $100 and above, free shipping will automatically be applied during check out.

Each time slot is 4 hours. You can choose your preferred time slot at the checkout page.

For specific time delivery, please opt for Express Delivery.

For orders below $100, a $10 delivery fee will be charged.

*We deliver island-wide throughout Singapore, except for restricted zones

(Restricted airlines, cargo area, military premises and etc).*

 

For restricted delivery such as to:

Sentosa, Tuas, Jurong Island, Pulau Ubin, Keppel Shipyard, Benoi Sector, Airline Road, Neo Tiew rd, Jalan Bahar, etc

will have additional delivery fee of $8.

If you are unsure what zones are restricted, kindly reach out to us and we’ll gladly help you with your order!

For orders under $100 + restricted delivery, the total delivery charges will be $10 + $8 = $18

For orders above $100 with restricted delivery, the extra charges will be $8 for delivery.

SAME DAY EXPRESS delivery

Pre-order same day 30 mins in advance.

Able to accommodate urgent specific time deliveries depending on traffic conditions.

$22 additional delivery fee.

 

self-collection

2 Jalan Lokam, Kensington Square #01-47 Singapore 537846

From Serangoon MRT (5 bus stops)
Exit C of Serangoon Station, Bus 22, 43, 70

From Tai Seng MRT (4 bus stops)
Bus 22, 24, 43, 58, 62, 70, 76, 80

From Batley MRT 
10-minute walk

Self-collection till 7pm daily only

Online Orders Collection Only

payment methods

We accept local Singapore issued Debit Cards and Credit Cards only.

Paynow / PayLah is possible only via contact with our Customer Service Representative.

For overseas cards transactions/any payment errors, please contact our Customer Service Team with the screenshots.

 We will assist you as soon as possible!

Frequently Asked Questions

Delivery

What are the delivery options available?

We deliver islandwide in Singapore every day. For full details, check out the Islandwide Delivery section under More Information.

Do we accept international orders?

Yes, we accept international orders. However, delivery is only available within Singapore. For assistance with placing an order from overseas, please contact us via WhatsApp at +65 8228 8794.

Can you provide free shipping or waive my delivery charges?

Yes! Enjoy free delivery with a minimum spend of SGD $100 after discounts.

What are the available time ranges for Normal delivery?

Normal delivery comes with a 4-hour time slot. Last order cut-off is at 5:30 pm.

Are you able to deliver within a specified hour timeslot?

Yes, we offer Express Delivery across Singapore with an additional fee. Select this option at checkout.

Orders and Payments

How do I know if my order placed online is confirmed?

Once your order is successfully placed, you'll receive an Order Confirmation Email with an attached invoice and a unique Order Reference Number.

If we need to clarify anything about your order, our Customer Service Team will contact you using the number you provided.

Cancellation and Changes to Order by Customer

As our products are freshly made and perishable, cancellations are not allowed once an order is placed. Cancellations may incur a 100% charge. All items sold are non-refundable and non-exchangeable.

Problems with Order

If you encounter any issues, please contact us immediately at +65 8228 8794. To help us resolve this quickly, kindly include photos and reach out as soon as you receive the product. Replacements or compensation will be reviewed on a case-by-case basis.

Refunds & Replacement

Due to high enquiry volume, please allow us 3–5 working days to process your refund or replacement. That said, we always strive to respond as quickly as possible, often within the same day. We appreciate your patience as we work to ensure every customer is taken care of fairly.

Cancellation of Order by The Durian Bakery

We reserve the right to cancel any order with advance notice. In such cases, a full refund will be issued.

This is because our durians go through strict quality control at the plantation. If the fruits do not meet our standards, we may cancel the order to ensure you don’t receive a subpar product.

We appreciate your understanding — all cancellations are made in the best interest of our customers.

General

How long are my cakes good for?

As our cakes contain no preservatives, they are best consumed on the same day.

Are all baked goods safe for vegetarians or halal?

We are not halal certified at the moment, but we are Muslim-friendly. No pork, no alcohol and no lard.

Please note that only Cheesecake Crumble and Pudding are not suitable for Vegetarians and Muslim friends as they contain gelatin.

Most products contain eggs and are prepared in a kitchen that also handles gelatin. Rest assured, all equipment is washed thoroughly before and after baking.

Do you provide cake writing service?

Due to the high demand for our cakes, we are unable to continue this service.

I would like to enquire about corporate orders, sponsorships, etc.

Do WhatsApp us at +65 8228 8794 and we will get back to you within 1 working day.

Can’t find what you’re looking for?

Fill up your contact details below and we will revert to you soon as possible!

For any enquiries, contact us!

WhatsApp Only: +65 8228 8794

Email: admin@thedurianbakery.com.sg