Whether you’re heading to work, sending your child to school, or catching a flight, you can secure your ride from 30 minutes to 24 hours in advance — giving you peace of mind and one less thing to worry about.
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Why Book in Advance?
Convenience
Schedule your ride ahead of time, no last-minute scrambling.
Reliability
Your ride is confirmed 30 minutes before pickup, giving you greater peace of mind before your trip.
Fair pricing
No sudden price surge when it’s time to travel.
Priority Assurance
For just an $8 advance booking fee, we guarantee priority in ride allocation.
Perfect for
Sending your child to school safely and on time – child seats available
Getting to work without delays
Early morning airport runs
Business meetings with tight schedules
Special occasions like weddings or events
Ensuring transport during high-demand periods
How It Works
Frequently Asked Questions
What service types are available on Advance Booking?
Advance Booking is available for metered fare bookings, for standard and limousine taxis.
Can I cancel an Advance Booking if my plans change?
If you cancel the booking within an hour before the start of the ride, or do not show up after the driver has arrived (No-Show), you will be charged a Cancellation Fee or a No-Show Fee of:
Standard Taxi: $10 / $12
Limousine Taxi: $20 / $22
The standard general Cancellation policy does not apply to Advance Bookings.
What happens if the driver is late and the passenger cancels?
If the driver has not arrived by the scheduled time, the cancellation fee is waived for the passenger.
Will I be charged a cancellation fee if my driver marks “Arrived” early but is not present at the scheduled pickup time?
If your driver marks “Arrived” early, please wait until the scheduled pickup time before cancelling. If the driver is still not present at the scheduled pickup time, any cancellation fee may be waived upon review.
Is waiting fee applicable?
No, waiting fee is not applicable as of now.
Can I adjust an Advance Booking if my plans change?
If you need to make adjustments to the date, time, or location of your Advance Booking, please cancel your booking and create a new one.
Can I make an Advance Booking with pickup at Changi Airport?
As per regulation by Changi Airport Group, Advance Booking is only available for meet and greet service.
Please call 6552 1111 to make a booking for meet and greet service.
Why has my Advance Booking not been assigned a driver?
To ensure that you get to your destination on time, every time, your Advance Booking is always prioritised. You will receive the assigned driver-partner’s details ahead of time, as well as timely updates about your ride.
You will also have the option to chat with your driver-partner 30 minutes before your ride starts.
In the event of a driver-partner cancellation, your Advance Booking will be prioritised for a reassignment and you will continue to receive timely updates about the status of your ride. However, if we are unable to get you a ride, you will also be informed ahead of time while we continue to prioritise your Advance Booking.
Why is there a pre-authorisation charge on my card?
This is a temporary hold on funds on your credit or debit card. When you make a booking using card payment, the bank will “hold” the money on behalf of Zig by ComfortDelGro to ensure there are sufficient funds to be charged at the end of the ride.
