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How to Contact Us
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For all forum matters, kindly reach out to us on this email:-

hwzmembership@sph.com.sg


How can I report an offending post?

Should you feel a post or member is going against our published forum guidelines, advisories, and the HWZ Forum Terms and Conditions, you may inform us via the following avenues:- Please use the below advisory to help provide us accurate and clear information for our follow-up.

What avenues are better suited for reporting/feeaback?

To submit a feedback on our forum services, you may use the Feedback forum for the following:
  • Seek assistance with technical and account related issues (such as unable to access HWZ Forums content, encountered bugs and errors when accessing HWZ Forums, etc.)
  • Seek assistance with forum-related issues (such as being unable to view forum content, unable to create a forum post, unable to send a PM (start a personal message/conversation) to other users, etc.)
  • Seek clarification on a Warning received
  • Provide constructive suggestions and feedback on improvements to HWZ Forums and its services
To report or complain about forum activities (such as inappropriate/offensive user behaviour, inappropriate/offensive content, unsolicited advertisements, spam, etc.), please use the Report function to alert our Moderators to investigate the matter and, if necessary, deal out disciplinary action.

For account-related requests (such as account deactivation, email address change, username change, etc.), please send an email request to hwzmembership@sph.com.sg

Guidelines for Submitting Feedback

To ensure users receive proper assistance with the above-mentioned purposes, the following guidelines are to be strictly followed. Users who fail to follow these guidelines may be subjected to Warning(s) and disciplinary action(s):

1) Provide Clear and Concise information

When seeking assistance, please provide adequate description and detail on the issue encountered. Relevant screenshots and URL links are also very helpful for us to better understand the situation. Please also keep the feedback concise so that issues surfaced are easier to understand. Adding too much detail, or history detracts from the key issue raised and may complicate matters for the HWZ Forums team. If your point is not clear, the HWZ Forums team reserves the right to reject it.


2) Be Civil

Do not use vulgarity, sarcasm, or any offensive language. This is a forum for users to seek assistance, not for debates or quarrels.


3) Stay on topic

Do not sidetrack or derail the thread. Do not post unrelated or irrelevant comments to the issue being addressed. The thread is created for the thread author to seek assistance or clarification from us, it is not meant for other users to air their grievances or complicate the concern raised.


4) Our discretions are final

Be respectful of our discretions. They are made in a fair manner among the HWZ Forums team according to our forum content policies, Terms and Conditions, FAQs, must-read guidelines such as this in EDMW) after internal discussion and weighing opinions from both sides of the coin. You may disagree with our discretions, and we have the right to disagree with your actions on our forums. You are welcome to step away from our forum platform if you find our rules unsuitable for you.
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
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