Ascott unveils disability inclusion playbook for accommodation sector

It is intended to guide the group’s disability inclusion efforts across its global portfolio.

The Ascott Limited, the wholly owned lodging business unit of CapitaLand Investment, has launched the ‘Disability Inclusion Playbook’ for the accommodation sector.

The playbook guides five areas: ‘Inclusive Training’, ‘Spaces’, ‘Hiring’, ‘Digital Interfaces’, and ‘Programmes’.

It is designed to help accommodation providers implement inclusive practices for both guests and staff, covering pre-arrival to departure.

Moreover, it is intended to guide the group’s disability inclusion efforts across its portfolio of more than 1,000 operational and pipeline properties in over 40 countries, said Beh Siew Kim, Chief Financial and Sustainability Officer, Lodging, CapitaLand Investment.

The playbook was developed in partnership with Colourful Earth, a specialist in disability inclusion. It is supported by SG Enable, World Sustainable Hospitality Alliance, and Valuable 50.

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