Building owners urged to provide dedicated bays for delivery riders

New LTA-URA guide also recommends 15-minute parking grace periods and simpler entry.

Building owners and managers are encouraged to provide dedicated waiting bays for delivery riders using motorcycles, bicycles and power-assisted bicycles under new guidelines from the Land Transport Authority and Urban Redevelopment Authority (URA).

The guide recommends locating delivery waiting bays near entrances, lift lobbies, escalators, and food and beverage outlets.

Bays should be separated by vehicle type and kept away from vehicular access points, fire engine access routes, and fire escape routes.

Motorcycles are recommended to be given spaces measuring about 0.8 metres by 2.4 metres each, whilst bicycles and power-assisted bicycles should have about 0.7 metres by 1.8 metres.

The recommendation is part of the new Last-Mile Delivery Guide for developers, architects, building managers and Management Corporation Strata Title councils.

URA and the National Delivery Champions Association have also worked with the Singapore Land Authority to publish delivery waiting-bay locations on OneMap. Building owners can submit new or unmapped bays for inclusion.

Building managers are also encouraged to offer delivery riders a parking grace period of at least 15 minutes. URA and Housing and Development Board car parks already offer a 15-minute grace period.

Other recommendations include simplifying security registration through building management apps, setting up parcel or food lockers near entrances, and allowing residents and tenants to collect deliveries at ground-floor lobbies.

For MCST developments, the guide says access for delivery personnel and their vehicles is already required under the Building Maintenance and Strata Management Act.

It also calls for adequate lift capacity and access for delivery personnel.

“Delivery personnel provided feedback that poor lift design and practices can add 10 to 15 minutes per delivery, cutting into earnings and causing delivery personnel to avoid certain developments,” it said.

Developments are also advised to improve signage, lighting and network connectivity in common areas and basement car parks, with Wi-Fi suggested where mobile coverage is poor.

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