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Businesses double agentic AI adoption, but few transform processes: study
Businesses double agentic AI adoption, but few transform processes: study
Only 10% have rebuilt processes for AI to handle multi-step business tasks.
Singapore firms lag in phone support as customers still prefer calling for help
A survey found 80% of customers want phone support, but only 9% of companies plan to prioritise it.
Disconnected systems delay resolution, frustrate Singaporean customers
Singaporeans spent 40 million hours on hold.
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