Singapore firms less keen on chatbots and digital assistants than global peers

Only five in 10 firms use GenAI tools built by others.

Compared to global peers, Singapore firms are less inclined to adopt generative AI tools built by others, like chatbots, Large Language Models (LLMs), and digital assistants.

In Singapore, only five in 10 firms use these tools, falling behind markets like the United Kingdom, where seven in 10 firms use them.

According to a report by intelligent automation company, ABBYY, firms are more keen to use Retrieval Augmented Generation (RAG) and Small Language Models (SLMS).

Globally, Singapore leads in Retrieval Augmented Generation (RAG) (37%) and Small Language Models (SLMS) (37%).

Overall, Singapore leads global markets in AI adoption, with only 1% of firms lacking a clear AI strategy.

Over the last 12 months, companies in Singapore invested an average of US$1.3m in AI.

The push for AI adoption in companies comes from customer expectations (63%) and significant trust in government regulations on AI tools (97%).

Firms (37%) implement AI in certain areas of their business, with a similar percentage applying it widely across most or all operations.

Only a small portion of firms (22%) use AI in limited functions or departments.

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