Gen AI adoption still low among Singapore businesses: report

Yet 61% pegged it as transformative technology that can drive revenue and innovation.

Just 13% of businesses in Singapore have adopted Generative AI in some or most of their operations, according to a report by Capgemini Research Institute.

Only 9% allow discretionary Gen AI use for all their employees, while half set limitations, and 41% allow Gen AI use for select skilled employees.

Sustainability impacts of adopting Gen AI are not tracked by most in the city-state, with only 23% measuring carbon emissions, 30% measuring water consumption, and 23% measuring energy utilized.

Two-thirds (66%) are developing guidelines for responsible use of Gen AI, higher than the global average of 54%.

About three-fourths (74%) felt that business strategy can fundamentally shift with the adoption of Gen AI, the highest globally and a significant increase from 29% in 2023.

73% also agreed that higher levels of automation in workflows can be driven by AI agents, with 66% saying this would assist with value-added tasks. 73% already plan to use AI agents in the next three years.

The report surveyed 1,100 executives in businesses with more than US$1 billion in annual revenue across 14 countries, including Singapore.

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