Refund and Return Policy – Chamber Music and Arts Singapore Limited

REFUND & RETURN POLICY

RETURN POLICY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@chambermusicarts.com.sg. Please note that returns will need to be sent to the following address: 21 Parry Terrace, Singapore 547120, Singapore.

Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges or Refunds

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

⁠Refund Policy

We want you to love your purchase! If something isn’t right, here’s how we handle refunds:

Returns & Refunds

We accept refund requests within 14 calendar days of receiving your order.
To be eligible, items must be unused, in their original condition, and in the original packaging.
Certain items (e.g. digital products, sale items, or perishable goods) are non-refundable.

 

How to Request a Refund

  1. Email us at contact@chambermusicarts.com.sg with your order number and reason for return.

     

  2. Once approved, you’ll receive instructions on how to return your item.

     

  3. Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your return.

     

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 calendar days of delivery with photos. We’ll arrange a replacement or full refund at no extra cost to you.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please first check with your bank or card provider. If the issue persists, contact us and we’ll help resolve it.