Lock your money like you lock your valuables

digiVault secures your savings like a physical vault, where access can only be allowed upon verification of your identity — the funds are locked away and will give you peace of mind as it cannot be accessed digitally. This helps protect the funds from scammers performing fraudulent digital transfers.

It is the balance in your account available for spending, withdrawal or transfers. It shows how much you can lock with digiVault. Your available balance does not include any:

• Previous amounts you may have locked with digiVault
• Funds set aside for Debit Card spending
• Promotional Fixed Deposits that you may have signed up for
• Other transactions such as cheque deposits.

No, you can lock any available funds in your existing Current and/or Savings Accounts instantly on the digibank app. Simply tap the “lock with digiVault” icon in the account you’d like to lock savings.

You will continue to enjoy all the benefits of your existing account.

Your locked funds will be protected from scammers gaining digital access while you continue to enjoy your account benefits. Locked funds cannot be accessed digitally. However, certain transactions such as fees for unsuccessful GIRO deductions and SimplyGo payments may still be deducted if needed.

You can lock any amount but do keep enough available balance to avoid late fees and charges as you will not be able to access your locked funds until you release them.

We recommend you lock funds that you do not need for daily spending. This is because when your funds are locked, they cannot be used for

• New or existing payment arrangements (e.g. GIRO, standing instructions or future-dated transfers)
• Transfers to another DBS/POSB account
• Transfers to another bank’s account (e.g. local and overseas transfers)
• Bill or credit card payments
• Fixed deposit placements or investments
• Insurance purchases or payments
• Loan or tax repayments

You can check your digibank app. Go to the account where you have locked savings, tap on it to show details. The locked amount will show as “Protected by digiVault”.

You can go to your digibank app. Go to the account where you have locked savings and under your account details, look for Available Balance. This is the amount available for you to spend, withdraw or transfer. Available balance does not include any pending debit card transactions and/or promotional Fixed Deposits that you may have signed up for.

In view of the rise in scam volume over the years, we have reviewed our Fixed Deposits feature to help you safeguard your assets with us. From 02 September 2024, all Fixed Deposit placements done over the counter will automatically be placed under digiVault protection, unless you inform us otherwise at the point of transaction. This is an added layer of security against scammers by preventing unauthorised digital withdrawals from your Fixed Deposit placements during your tenor.

It will follow the maturity instruction that you have set when placing the Fixed Deposit, with one exception*.

Upon maturity, if your maturity instruction is to:

• Rollover Principal and Interest: Principal amount and Interest will rollover and stay locked.
• Rollover Principal and Withdraw Interest: Principal amount will rollover and stay locked, while the interest will be credited to your designated account on the date of maturity.
• Withdraw Principal and interest to your designated account: Principal amount and Interest will be credited to your designated account within 2 working days.

^*If you have a locked placement maturing before 16 September 2024, and its maturity instruction is to Withdraw Principal and Interest, upon maturity, the Principal amount will rollover and stay locked, while the interest will be credited to your designated account.

No, you can apply to lock your Fixed Deposits instantly on the digibank app. Simply tap the “lock with digiVault” icon in the account you’d like to lock your Fixed Deposits.

These deposits are already protected against digital premature withdrawals.

Digital premature withdrawal and changing of maturity instructions will be blocked. This prevents scammers from targeting your placements.

To change your maturity instructions or perform premature withdrawals, you will first need to unlock your Fixed Deposit placement at any DBS/POSB ATM, Branch Teller Machine (BTM), or Video Teller Machine (VTM). Simply use your debit/ATM card and have your Fixed Deposit account and placement numbers ready for a smooth and fast transaction. See how to unlock in detail.

Yes, the DI Scheme covers Singapore dollar denominated deposits placed with a DI Scheme member in any of its branches in Singapore including deposit held in a savings account and deposit held in a fixed deposit account.

To close your digiVault Account, you will need to unlock it first. You can unlock your account instantly at any DBS/POSB ATM, BTM or VTM between 8am and 8pm. Please note that once unlocked, money you deposit into this account will no longer be automatically locked and protected by digiVault.

Then, you may refer to our Help & Support page for more information to close a deposit account.

You can unlock your Current and Savings Account funds instantly at any DBS/POSB ATM, Branch Teller Machine (BTM) or Video Teller Machine (VTM). Simply use your debit/ATM card and have your account details ready for a smooth and fast transaction. See how to unlock in detail.

You can unlock your Fixed Deposit placements instantly at any DBS/POSB ATM, Branch Teller Machine (BTM) or Video Teller Machine (VTM). Simply use your debit/ATM card and have your Fixed Deposit account and placement numbers ready for a smooth and fast transaction. See how to unlock in detail.

You can access funds in your digiVault Account by unlocking the account at any DBS/POSB ATM, Branch Teller Machine (BTM) or Video Teller Machine (VTM) between 8am and 8pm. Please note that once unlocked, money you deposit into this account will no longer be automatically locked and protected by digiVault. See how to unlock in detail.

Please call our hotline for assistance.

For DBS Treasures, DBS Treasures Private Client or DBS Private Bank clients, you may also contact your Relationship Managers.

Any ONE account holder can unlock instantly at any DBS/POSB ATM, Branch Teller Machine (BTM) or Video Teller Machine (VTM). Simply use your debit/ATM card and have your account details ready for a smooth and fast transaction. See how to unlock in detail.

1. Always ensure you only use the DBS digibank app or DBS digibot to set up or deposit funds into digiVault.
2. Look out for official emails from us that inform you of whether your requests to lock or unlock your money are successful.
1. DBS will not send you login/invitation links in our official SMSes and email.
2. DBS staff will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
3. Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
4. Always verify the authenticity of the message with the official websites or sources.
5. Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.