Millennium Hotels & Resorts wins at Singapore Business Review Management Excellence Awards 2025

Innovation and teamwork drive the global hospitality brand’s transformation across loyalty, culture, and digital excellence.

Millennium Hotels & Resorts won Innovator of the Year - Hospitality & Leisure and Team of the Year - Hospitality & Leisure in the Singapore Business Review Management Excellence Awards 2025.

Under the leadership of Interim Chief Operating Officer and Chief Commercial Officer Saurabh Prakash, the company strengthened its approach to hospitality through practical innovation. Saurabh focuses on how the business connects with guests, supports its people, and secures long-term growth. His initiatives cover loyalty, culture, digital engagement, and sustainability, each showing clear results across the organisation.

Through the Culinary Compass programme, Millennium Hotels & Resorts gamified dining, encouraging members to explore all 16 restaurants in Singapore. The initiative generated significant revenue within five months and achieved strong engagement across digital channels. Meanwhile, the AI-powered chatbot on its brand website drove a 167% rise in direct bookings and reduced staff workload by 1,323 hours, enabling teams to focus on personal guest experiences.

Saurabh also spearheaded the G.E.T. Roadmap, embedding the Group’s Growth, Excellence, and Transformation Ethos into employee performance and recognition. The framework transformed performance reviews into value-aligned discussions and fostered a culture of innovation at every level.

The wider Millennium Hotels & Resorts team mirrored this success through large-scale transformation efforts. By merging its room and dining loyalty programmes into a single ecosystem, the team strengthened guest relationships and grew member revenue across key markets. Digital innovation also took centre stage with AI voice assistants in over 2,700 rooms and fully integrated self-service kiosks at M Hotel Singapore, setting new standards for guest convenience and operational efficiency.

The Singapore Business Review Management Excellence Awards honours visionary executives, innovators, and high-performing teams, as well as initiatives that champion diversity, inclusion, employee engagement, and workplace well-being.

The Singapore Business Review Management Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to know more about the awards programme, you may contact Julie Anne Nuñez-Difuntorum at (+65) 3158 1386 ext. 221 or [email protected].

Follow the link for more news on

SBR Management Excellence Awards

Reaching the people who run Asia's businesses is harder than it used to be.

Inboxes are crowded. Attention is short. The executives you most want to reach — the founders, CFOs, and operators who actually move budgets — are the hardest to find through the usual channels. If you're building a company, a category, or a reputation, you already know this.

We've spent twenty years building the room they read. Singapore Business Review is where senior decision makers in Singapore and across Southeast Asia come for business coverage they can't get elsewhere — in print, online, and in person at the summits and roundtables we host across seven markets.

If you have something these readers should know about — a point of view worth publishing, a product worth their attention, an event worth their time — we'd like to hear what you're trying to do.

Book a meeting

| Or download the media kit (PDF)

240,000 senior readers quarterly in print Top 1,700 Singapore companies reached

7 markets across Southeast Asia