MAMPU bags Software Award at Malaysia Technology Excellence Award 2021

Its government online services gateway accommodates information and online services for Malaysia’s citizens and non-citizens.

Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) is the central agency responsible for planning and leading the public sector digitization agenda towards improving and modernizing the government service delivery system. MAMPU contributes to transforming Malaysia’s industry through driving, pioneering and improving the efficiency of the public service system through programs to strengthen organizational management planning.

MAMPU committed itself towards intensifying public service delivery transformation initiatives. Serving a central role in Malaysia’s digital transformation journey, MAMPU endeavours to create a culture of innovation by nurturing relationships with internal and external stakeholders, in the spirit of smart partnerships and inclusive growth models and strategies.

With its goal to generate technology solutions that enable the Malaysian Government to deliver better services, MAMPU created the Government Online Services Gateway it was made public on 1 May 2017.

Also known as MyGovernment Portal, this single gateway portal delivers information and online services based on life events. Targeted for Malaysian citizens and non-citizens, it covers all the target beneficiary groups including the indigenous and nomadic people, older persons, people with disabilities, remote and rural communities, the poor, unemployed, the women, and youth.

The need to eliminate face-to-face interaction and provide online services are important, especially during the COVID-19 pandemic. With the government implementing lock-down and social distancing to flatten the curves, MyGovernment Portal provides online access to an integrated, inclusive and secured information and services across government agencies even at home. Its ultimate goal is to have an end-to-end online service that will eliminate face-to-face interaction.

Significant services have just been launched and can be accessed thru MyGoverment Portal include:

• Clinic Appointment Booking System under Ministry of Health
• Dental Clinic Appointment Booking System under Ministry of Health
• KEMAS Pre-School Application System under Jabatan Kemajuan Masyarakat
• JAIS Standard 1 and Pre-School Application System under Selangor Islamic Religion Department

MyGovernment Portal is focusing on unconventional yet inclusive and secured service across agencies. The design or layout of this portal has been made to facilitate citizen interaction with the Government–particularly in accessing government services gathered from more than 80 government agencies. To make it easy and convenient for citizens to access the information, this portal innovatively presented the content and linkages (of the services) based on Life Events concept. Through a few sessions of workshops with government agencies, this approach has matured, with nine Life Events groups exiting today: Managing Family Institution, Getting Formal Education, Obtaining Facilities, Welfare and Health Care and etc.

The personal dashboard is one of the attractive features in MyGovernment Portal. With this feature, citizens will be able to directly access their personal information such as passport and driving license information, summons status (JPJ & PDRM) and all the online statuses of their applications made through MyGovernment Portal.

With a number of Government online services integrated with MyGovernment Portal, it has been selected as a user case in a pilot study for National Digital Identification (ID) initiative. This opportunity is seen to have a significant impact on secured and trusted transactions of government online services.